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$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6195 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 6,190 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love Sony Products!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using these, especially on the plane! The noise cancelling works really well and they’re comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JPFP, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM5 Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever no debate to this date, premium and quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, MilkJuice!

      We are thrilled that the WH-1000XM5 is providing that premium, high-quality experience you were looking for. From the industry-leading noise cancellation to the refined sound of the 30mm driver units, we really poured everything into making these a modern classic.

      Enjoy the music and thank you for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Beats most headphones on market

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones purchased in last 3 years. Gone through AirPods, all beats lines, and even sennheiser and nothing compares to the comfort/sound/microphone quality that these provide. Would give more stars if possible. Definitely worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZehSpud, Great! We are truly delighted that you are very much satisfied with the sound, comfort and mic quality of our Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones I have ever owned. They are totally worth the cost. They fit comfortably over my ears and don’t press in a way the other ones do, which caused ear pain and headaches.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickiD,

      Thanks for the 5-star review! We're so glad to hear that you feel the WH-1000XM5 headphones are the best you've ever owned and that you find them so comfortable. The design of these headphones was a key focus, and it’s great to know that it's preventing the ear pain and headaches you experienced with other headphones. The newly developed "Soft fit leather" ear pads and a streamlined, noiseless design were specifically engineered to reduce pressure and fit snugly around the head, ensuring you can wear them comfortably all day long.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones I own

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing. I also love the noise cancellation for my studies. I highly recommend this one. It connects to both my phone and my computer and I can effortlessly switch between the two. I’ve had it for a few months and have only charged them once

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrinityW, We're glad that you like the sound quality, noise canceling, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise cancelling on these, it's fantastic! The audio quality blew me away the day I tried them and it still does. The battery life is incredible, it really rarely needs to be charged

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MistySkies, We are thrilled to hear that you love the audio quality and battery life of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing head phones. Soft and it blocks out outside noise real good. Recommended for workouts too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SGin, we're glad you like our industry-leading noise canceling headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones ive ever owned

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these headphones for a over a year and cannot say enough about them. Excellent noise cancellation and battery life and most importantly is the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KennyY, We're pleased to hear that you like the noise canceling function, battery life, and sound quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic sound and comfort

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in love with these headphones. Like the title says, they have great sound quality and I can wear them for hours. The cost is quite high but I say they are worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Tyler!

      We are so pleased to hear how much you love your WH-1000XM5 headphones. It’s wonderful that you find the sound quality great and that you're able to wear them comfortably for hours. We designed them to provide a premium listening experience with a lightweight, comfortable fit, and it's rewarding to know we got it right.

      We also appreciate your honest comments about the cost. We aim to provide a premium listening experience with features like industry-leading noise canceling and exceptional sound quality, and we are glad to hear that you feel they are worth the investment.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. They a very comfortable with my glasses on. I love the control from the right ear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diverdar, Amazing! We're thrilled to hear that you are enjoying the great sound quality and the comfortable fit of the WH-1000XM5 headphones, especially with your glasses on. It's also fantastic to know that you love the control features on the right ear. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    Best headphones on the market

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using it for the past 7 months and I haven’t had a single problem with them. They are arguably the best headphones on the market. The bass can’t be matched and they’re really comfortable. Haven’t had a single problem when wearing for long periods of time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanP, Thank you for the amazing review! We're glad to hear that these headphones have been working great so far. And good to know bass response, comfortable fit, and overall performance of your Sony XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality headphones. The feel is nice when you put it on your head. No pinching and could probably wear when I'm sleeping. Great sound and fantastic noise cancelling. I use them during a noisy class and work perfectly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi whitney, Excellent! We're glad that you are enjoying the sound quality and noise cancelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound great and comfy for using for long periods of time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Xavi,

      Thanks for the great review! We really appreciate the feedback. It is great to hear that you are enjoying your Sony headphones. Do not forget to get the Sony Sound Connect App to enhance the experience! Than you for choosing Sony, have an amazing day!

      -DiegoV, Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top Tier Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best headphones I have ever worn. Light, comfortable, sound, and touch controls work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Bass, Comfort

    Rated 5 out of 5 stars

    Superb

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from the XM3 and extremely happy with my purchase. Review saying he needs more bass needs to realize theres more to music than bass. Wont regret upgrading if you are on the fence. Extremely comfortable, nice punchy bass, crisp highs, and mids are clean. Mess with the sony EQ and you’ll have all you want from your headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brendan,

      You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you are enjoying the comfort, sound quality, and EQ function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Top notch.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, amazing sounds, a really good ANC

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello InsertTestName, We are thrilled to know that you like the sound quality and noise canceling feature of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Product is the best purchase I have made so far. It is little bit expensive but the comfort and the noise cancellation that it provides is the best I could say till the market right now. One of the major con is the they are not foldable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RahulBunty, Amazing! We're glad that you like the noise canceling and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for autism

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones, very comfortable, even with hoop earrings on. Noise cancelling is very good, cancels all background noise. You can still hear a nearby conversation but it's muffled. Ambient noise feature is nice and it's adjustable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexW, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best pair of ANC headphones for $400

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of ANC headphones. Got these over the black pair because of fingerprints and I do not regret it, they look brand new after a couple months of use. ANC and comfort are the strengths of this headset. The headband is narrow but it doesn’t bother me but your mileage may vary.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick! Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great in every aspect EXCEPT BASS.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always hesitated in spending so much for a pair of headphones. I’ve used a lot of Beat headphones and wanted know what I was missing out with Noice Cancelling Over the Ear headphones. It’s everything I expected. Audio is extremely crisp without interruption from your surroundings. You have more control inside the app with Ambient surroundings which allow you to hear the space you’re surrounded in with music playing. You can also set the headphones to react to your voice, the moment you talk it’ll mute the song. That can get very annoying if you like singing to songs so I turned that feature off. It’s worth the investment to buy one of these. Only thing I thought would be better would be the Bass. There isn’t ANY AT ALL. For $400 you would think it would give you some nice bass, but it does make it up elsewhere.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanL, Great choice! We're glad that the noise canceling function meets your expectations. We also appreciate that you are enjoying the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin sony-global