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$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6207 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 6,207 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, noise cancellation is pretty good a the padding it good as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marlene,

      Thanks for your review. We're glad you're enjoying the sound quality and the noise cancellation feature the WH1000XM5 headphones come with! The earpads were designed to be comfortable in different situations and environments.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than AirPods Max.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the fence between this and the Apple AirPods Max, I ended up liking the sound better and the battery life on this one as a matter of fact I bought my self one and then I bought my wife one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanP, Great! We're glad that you are enjoying the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    WH1000XM5 over ear BlueTooth Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable... very easy (no cord), nice Noise-Canceling capability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyF,

      Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A must buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Had the XM4s, these are way better! The old ones used to make my ears uncomfortable after a few hours, dont have the same problem with these! 5 stars!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello danzr, We appreciate your feedback and we are glad that you like your new Sony WH1000XM5 wireless noise canceling headphoes. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Too sensitive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Headphones and thought they were cute but i did not like the fact that I could not wear them to the gym because they can’t get wet and because they were so sensitive on the outside I couldn’t lay in my bed with them! However the sound quality was amazing and they were pretty comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizbethC,
      Thank you for sharing your thoughts on the WH-1000XM5 headphones. We're thrilled to hear that you enjoyed the sound quality and found them comfortable! We understand your concerns about their sensitivity and water resistance for gym use. We value your feedback. We always strive to improve our products based on customer experiences.

      Thank you for choosing Sony.
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent , the best in the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Airpods Pro and others from Soundcore. Nothing compared to these ones. The noise cancellation is better. Lightweight and able to control audio with single taps is an advantage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dragoneyes, Great! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and build quality,battery life………..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjpt,

      Great! We're glad that you like the sound quality, design, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Easy to set up,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, great sounding, love i can cover up one ear to pause music and listen to my spouse's features. Easy to set up. Comfortable to wear. Highly recommend this wireless headphones for all to have

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mary, Amazing! We're thrilled to hear that you are enjoying the sound, comfort, features, and ease of setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones bought them at discount price I recommend buying them if you find them with a discount you won't regret it good battery life and really good sound not the best of the best but definitely up there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroVDJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wh 1000xm5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelation can barley hear anything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good but not the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good noise cancel. however, the performance is worse than xm4.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YeQ1,

      We appreciate your feedback regarding the noise cancellation on your WH-1000XM5. While these headphones feature an Auto NC Optimizer designed to automatically adjust to your environment, we understand that this can feel different compared to the manual settings of the XM4. To ensure the strongest performance, please verify that you have a firm seal around your ears and consider disabling Adaptive Sound Control in the Sony | Headphones Connect app to prevent the headphones from automatically switching to Ambient Mode.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony WH1000XM5 Wireless Noise-Canceling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Canceling is excellent - couldn’t be any better! Comfort is very good. Sound quality is also very good. Perhaps a bit bass heavy, despite attempts to limit the bass and accentuate the midrange and treble. Despite this, I would definitely recommend these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobB, Fabulous! We're glad that you are enjoying the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    I love my Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These a great for everyday use and very comfortable to wear. They can go long periods without having to be charged too. You can even adjust the settings in the headphones for different sound control like a higher bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazmyn We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are awesome and light weight, more comfortable than comparable options

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GusR, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling, they are Sony so quality is outstanding. The only thing that I didn’t like was that the volume even adjusted to maximum levels was quieter than my XM4’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave, Amazing! We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating whether I should get these over the airpods max until I started to see review for both headphones from youtubers and audiophiles and mostly they were saying that the xm5s or xm4s would be a better pick than the AirPods max considering the overpriced headphones is heavy and can be uncomfortable for longer periods of listening times. 100% recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GKG123, You've made a right choice! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    MX5 great for work, school, not the gym

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such amazing headphones and I’m writing this review after a year with them and they’re still good. Great sound and I love the noise cancellation feature. However, I don’t recommend these if you’re running because they do tilt depending on your posture and personal speed as you jog/run but overall great to listen to music sitting down, studying, or just to play Roblox with but I don’t use the mic feature as I have my own mic but I use them to hear the in-game sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pearl, We're thrilled to hear that you are enjoying the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Dog groomers best friend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are seriously some of the best headphones you can get on market. Even though it says not to sweat in them its really dependent on how much you sweat. I worked at a dog salon and wore these everyday. Noise cancelation is out of this world. If you work as a groomer, these are really good to have. They withstand extremely high pitched noises in the background as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabrinaR, It's great to hear that you are enjoying the WH-1000XM5 headphones! They are indeed known for their exceptional noise cancellation capabilities, which can be particularly beneficial in environments with high-pitched noises, such as a dog salon. The noise-canceling technology in these headphones is designed to effectively reduce low-frequency sounds, like those from engines or air conditioning, but it can also handle a range of other noises to some extent. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Top notch quality at a reasonable price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Strong noise canceling performance. Battery life is as advertised. There is really nothing bad to say about these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Iostream, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony headphones WH1000XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, great battery life, good sound quality and excellent noise cancellation. I did have an issue with when I am listening to music, it would stop playing when ever I started singing or if I spoke to someone else, not sure why this was happening, overall it’s a great headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GherardoC,

      We are thrilled to know your satisfaction with the exceptional sound quality, long-lasting battery life, and industry-leading noise canceling feature of our WH-1000XM5. Regarding your concern, it's possible that the Speak-to-Chat function (the headset pauses or mutes the music which is being played) of your headphones activates when you sing loudly or speak to someone. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. But you don't have to worry, you can disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident or if you don't want the music to pause when you begin to sing. For details, please visit the link below:
      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html

      I hope this helps.

      The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US