Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.6 out of 5 stars with 6207 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 6,207 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony is the GOAT

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these , great noise cancelling, insane battery life. And love the software that you can download on your phone for hearing protection etc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tpatt, We are glad to hear that you are happy with the noise canceling and battery life of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Good options if you lookind for everyday headphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a gift for my nephew. I like the quality of the materials, it is proof of damage if you bend it. Nice sound. Far better than Sony - WH1000XM4. The weight is very light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dmytro, Excellent! We're also glad that you like the quality of this headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Gentle on the ears and superb sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, eredor! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice. Sound is clear and perfect. Only the perfect choice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, JosueR!

      We are absolutely thrilled to hear that you consider the WH-1000XM5 headphones to be the perfect choice! It is rewarding to know that you are experiencing the exceptionally clear and perfect sound that we strive to deliver in our premium audio line.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best so far

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to BOSE 700, Sony GH-4 Comfortable for hours of wearing, sound quality is good but too flat, noice cancelling is great. Built quality is good as well. A few times had an issues with connection and n/c, was resolved by turning off/on the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew, Great! We're glad that you are enjoying the features, battery life, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect to help you study or anything else that you need to focus on. It comlpetley blocked out all noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TYLERJ,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM5 headphones are providing the perfect environment for studying and helping you focus by completely blocking out noise. It’s rewarding to know our product is making a positive difference in your daily routine.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great upgrade!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the XM4. I loved those, but the 5’s are an upgrade in sound and comfort. I have big ears and these fit my large nogin better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, GregE! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great except for build quality

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort and sound are outstanding, truly amazing. I returned them because the arms slid too easily and I had to adjust them each time I put them on. Really disappointing for the price, but if you don’t mind this then definitely buy them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS,

      Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the comfort and sound quality of the headphones. It's unfortunate that the headset was returned. Your feedback about the design is greatly appreciated. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape.

      Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product. Worth every penny

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thé sound quality is awsome. The noise cancellation is amazing. Very confortable. I love the case. The battery life could be better. Overall, I recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosemaryC, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    best headphones ever

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing product, great quality and sound and top notch noise cancelling. It feels very light when wearing. i highly recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noel, Great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Just dope

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just dope….if you’re a bass head and like quality, get these! The noise cancellation is second to none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuvertH, We're glad that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these Headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    l love these headphones! You can customize the equalizers to your liking and I love that! Just make sure you take care of them because they can be a bit delicate!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dani,

      Thank you for your fantastic 5-star review! We're so glad to hear you love your WH-1000XM5 headphones and that you're enjoying the ability to customize the equalizer settings to your personal taste. We appreciate you mentioning the delicate nature of the product. It's a great reminder for all users that proper care helps ensure a long and enjoyable lifespan for their headphones.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bomb headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maya,

      You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    XM5

    |
    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some of the best headphones in terms of quality I have ever had. Switching from AirPod pros to these (sick of in ear headphones) and they have blown them out the water by a mile. Go buy these immediately.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JakeF, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM5 earphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing audio, it’s easy tu use, the battery life it’s good and recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rigo, Thanks for the 5 -star rating! We're glad you are happy with your new headphones. Enjoy and thansk for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have ever bought, their sound is spectacular and cannot be compared to anything! Its noise cancellation is incredible, and its battery lasts a long time :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RicardoTorres, Perfect! We're so thrilled to hear that you're enjoying the spectacular sound, incredible noise cancellation, and long battery life of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight and very comfortable! I like how it connects easily to any of my Bluetooth devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PennyN, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Attendant great service in this area

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Ever, don't remember the name of the guy who helped me. He was the best! You have people who care a lot for customers (like this guy and people who absolutely don't care like a guy who was attending the kitchen appliances that day, he was more interested in taking care of his phone messages than taking care of my questions. Same store. One more time, the young guy who helped me buying my wireless headphone. The best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation compared to the other versions and great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RubenL,

      We’re thrilled to hear that you’re enjoying the enhanced noise cancellation and superior sound quality of the WH-1000XM5! It’s great to know they’re standing out as a significant upgrade for you.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality, Weight
    Best Buy Employee

    Rated 4 out of 5 stars

    Great product and light weight

    |
    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using only for a week, Sound quality is great. Very light weight and spatial sound is good. What’s annoying, auto pauses music even if Im humming a song, have to figure out to stop that!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Planet51, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US