Customer Ratings & Reviews

Hi MiguelV!
Thank you for your great feedback on the WH-1000XM5 headphones. It is fantastic to know that they’re the best wireless noise-cancellation headphones you’ve ever owned!

With features like advanced noise-canceling technology, superior sound quality and comfortable design for all-day wear, we’re happy they’re making such a positive impact.

We appreciate you choosing Sony!
Warm regards,
Estefany

Hi 2kidMom, Great! We're thrilled to hear that you like the sound quality, noise canceling function and fit. We appreciate your feedback and thank you for choosing Sony. Erin

Hello BenjaminT,

Thank you for considering Sony products.

We're truly sorry to hear you're running into frustrating connection issues with your WH-1000XM5 headphones. That's certainly not the experience we want you to have, and we appreciate you taking the time to share your feedback on the design. We will make sure to pass those comments directly to our product team.

To get your connection fixed right away, the best next step is to speak with our specialized headphone support team. They're equipped to give you personal assistance and apply their expertise to quickly troubleshoot this issue and get your headphones working flawlessly.

Please contact them directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We look forward to helping you get back to a seamless listening experience.

Best regards,
-Fred

Hi TaiA,
Thank you for sharing your thoughts! It is fantastic to know that you’re impressed with the noise canceling and sound quality of the WH-1000XM5 headphones.

These headphones are designed with advanced noise cancellation technology and offer a comfortable fit for long listening sessions, making them perfect for immersing yourself in your favorite music or calls.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Freeka, Great choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Thank you for sharing your feedback, NagG!

We are so glad to hear that the WH-1000XM5 is meeting your needs for both "regular music" and high-quality phone calls! We put a great deal of effort into the microphone technology and noise-reduction algorithms to ensure that "phonically," your voice comes through crystal clear even in busy environments.

We also appreciate your honest note regarding the bass. While we aim for a balanced, high-fidelity sound signature, we love that you’ve found these to be the perfect tool for your daily calls and listening.

Thank you for choosing Sony and for being a part of our community!

Best regards,

Gus, Sony Social Media Team

Great choice KristenB! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Byto, Great! Thank you for sharing your feedback on the Sony WH-1000XM5. We're glad you like the amazing sound quality and industry-leading noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam

Hi BrookeH,

We are delighted to hear you think the Sony WH-1000XM5 headphones work great and highly recommend them!

We are thrilled that you find the sound to be amazing. Delivering exceptional audio quality is paramount to us, and your five-star review and positive comments are greatly appreciated.

Enjoy your listening experience. Thank you for choosing Sony!

Regards,
Dominick

Hi CristinaM, Thank you for the positive review! We're thrilled to hear you love the comfortable fit and top-notch noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Bryan Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi AnneA, Thank you for the wonderful review! We're glad you like the excellent sound quality, exceptional comfort, and you appreciate the Smoky Pink color of these Headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess

Hi Mann,

Very nice! We're happy to hear that you like the sound quality, durable design, and comfortable fit of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi user780132,


That's fantastic feedback! We are thrilled to know you are enjoying the premium sound quality of your WH-1000XM5 headphones. We intentionally designed the Sony | Sound Connect app to be intuitive for easily customizing features like the EQ and Adaptive Sound Control, and the simple touch controls make managing your audio effortless.

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your wonderful experience with the WH-1000XM5, NinelM! We're thrilled to hear that you’re enjoying the high-quality noise cancellation and that our headset has become your top choice.

Regarding your mention of handwashing the case, we appreciate your attention to keeping your accessories clean. While it’s important to maintain your headphones and their case, we recommend following Sony’s official care instructions to ensure long-term performance and avoid accidental damage. For most Sony headphone models, it’s best to clean cases with a dry, soft cloth, and to avoid submerging them in water or using harsh cleaning agents, as some cases may not be water-resistant and moisture could lead to malfunction or affect their longevity.

Thank you again for your feedback and for choosing Sony. We hope your WH-1000XM5 headphones continue to provide an exceptional listening experience!

Best regards,
Gus
Sony Social Media Team

Hi AbbyR,

We are beyond pleased to hear that your WH-1000XM5 has become an essential part of your daily work routine. It is fantastic to know that the battery life is supporting your long days, ensuring you have reliable, high-quality audio for more than 12 hours at a time.

Thank you for choosing Sony to power your productivity.

Regards,
Dominick

Hi EricM, Thank you for the 5-star rating! We are glad to hear that you are happy with the comfort of your new WH-1000XM5! Thank you for choosing Sony! -Carl

Hi AnyaL, We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi CBReview,

Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're happy to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi DavidL,

Thank you for the 5-star rating! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!

-David