Customer Ratings & Reviews

Hi PaulILG, Thanks for your feedback and insights. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Thank you for your fantastic review, EthanP!

We are so pleased to hear that your WH-1000XM5 headphones are the "perfect" fit for your daily use. It is truly rewarding to know that you find the sound quality and noise cancellation to be the best you've ever experienced. We designed these headphones to provide an unparalleled listening experience, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi SeanFre,
We are delighted to hear you consider the WH-1000XM5 one of the best pairs of noise-canceling headsets you've ever owned! We truly appreciate you taking the time to share your valuable feedback regarding the sound levels and the comfort of the headband. Your insights and your wife's, are incredibly helpful as we continuously strive to enhance our products.

Thank you once again for your support and for being a valued Sony customer!
Best regards,
Stephanie

Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam

Hi JR2020 We're glad that you are enjoying the sound, comfort, and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi FaridG,

Perfect! We're glad that you like the fit and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Thank you for sharing your feedback, Joojoo!

We are so pleased to hear that you are enjoying the WH-1000XM5 headphones, especially noting the fantastic battery life. We designed these headphones to provide exceptional, long-lasting power so you can enjoy your audio for extended periods without interruption.

We also appreciate you sharing your positive experience regarding the hinge's sturdiness. We are constantly focused on creating durable products built for real-world use, and it is great to hear your observation supports our build quality.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi LeeIB, thank you for sharing your feedback of your experience using your headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. 

Please ensure you're using the Headphones Connect App to customize the settings to fine-tune your music. Please also check the help Guide for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hello Fernanda,

Thank you for choosing Sony!

We couldn't be happier to hear that your dad loves the WH1000XM5 headphones and enjoys using them with his phone, TV, and laptop. It’s wonderful to know our product is making a positive impact across his devices.

Best regards,
-Fred

Hi ChelseaR,
Awesome! We're glad you found the best headphones that perfectly suits your needs and expectations. We really appreciate you like the quality, design, lightweight, and portability of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris

Hi DaBronc, Thank you for the amazing review! We're so glad to hear that you like the lightweight and stylish design and exceptional sound quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi BryceA,

Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

-David

Hi Kensirey, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl

Hi, Deebo,

Thanks for the review! It brings us great satisfaction to hear how much your son is enjoying his Sony Headphones! With up to 30 hours of battery life, he'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!

Thank you for choosing Sony, have a great day!
-DiegoV

Hi PapaScorpio,

Fabulous! We are truly delighted to know your satisfaction with the incredible sound quality, very comfortable fit & lightweight design, industry-leading noise canceling feature, and superb performance of the WH-1000XM5.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

Hi DeadAlready,

Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function and call quality of the headphones. To have the best sound experience, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html

We also appreciate your review about the design of the headphones.

Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!

-Ralph

Hi KeithY, Great! We're glad that you like the sound and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin

Hello Ani2k,
Good decision! We're glad that you are pleased with the audio quality, comfortability and noise canceling feature of our Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco

Hi JoeD,

That's a great use case! We're so glad to hear the noise cancellation is helping you stay focused in a busy home environment! Sounds like the WH1000XM5 are making a real difference in your workday. Thanks for choosing Sony.
-Aldair