Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Sony Ear Phones WH-1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!It Took Awhile To Get Used To Them. The $299.00 Were Much Different. No Mic In Head Set, When You Touched Them They DIDNT Turn Down Or , When You Took Them Off Set Them Down They Didn’t Turn Off. Another Difference Is You Can Sit These iEar Phones Down And When KKK You Picked Them Up They Begin To Play Again.i
I would recommend this to a friendIf you work from home get this headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through at least 6 different headsets. Work from home in a very loud environment. All of them lacked something, either a good microphone that will block the background noise, battery life, not comfortable to wear, or a combination of them. And we have a clear winner. Perfect and smooth calls with no background noise heard for yourself or the person you are talking to (even with a screaming baby by your side) lightweight and comfortable to wear for hours, amazing carrying case, multi-device connectivity and voice control, the Sony headset app has ton of features that you can customize according to your needs, battery life is superb. Definitely worth your money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi willliamches, You've made an excellent choice! We're very happy to hear that you're enjoying the top notch noise cancelling feature, call clarity, lightweight and comfortable fit, amazing carrying case, multipoint connection feature, voice control, and a variety of presets and custom features using the Sony | Headphones Connect App. Thanks for choosing Sony! -Sam
Amazing headphones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me just start off with; these headphones are so worth it. If you have the money to spend on luxury over-the-ear headphones this is as good as you're going to get. Sure, you can get Airpods Max for a bit more but unless you're all Apple they're not worth it. Lastly, there's the Bose also has a good alternative but I'd rather not look like an alien when I'm wearing headphones. If you want a good EQ use the one I have as an image
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Awesome! We're glad to hear your investment with your new WH-1000XM5 headphones is worth it. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thanks for purchasing Sony! - Kris
Great sound and comfort
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After debating between this, and the Bose knows counseling, I went with Sony. I read and compared a lot of tech reviews between both, and even listened through both in person. I will say the noise canceling on this pair for the most part drowns out most of the noise but unless I put the volume up, I can still hear, the gym music. I might have to play with the Settings more I just haven’t. I would say my main gripe with this is if you’re at the gym and you’re laying down or on the bench the headphones do not stay you kind of have to angle it almost on top of your head so it stays on. but I love hearing the music through the headphones. It does sound a little bit better than the Bose but that could just be me. They are really comfortable. I have a lot of ear piercings so comfort level is really important to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bytene,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the noise canceling and comfortable design of the Sony headphones. We highly recommend using the Sony Headphones Connect that helps you to quickly connect compatible Bluetooth headphones to your smartphone and allows you to customize the audio settings to work with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great high end head phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, very confortable with great noise canceling and very good sound quality, on the higher end for price but worth it as they will last for years. Only negatives are they do not fold down like the xm4s and xm6s and can get greasy quite easily
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob,
Thank you for the fantastic 5-star review! We're so happy to hear that you're enjoying the amazing comfort, great noise canceling, and very good sound quality of your WH-1000XM5 headphones. It's wonderful that you feel they are a worthwhile investment that will last for years.
We appreciate your detailed feedback regarding the design changes and the material. Your comments are valuable to us as we continuously strive to improve our products.
Thanks for choosing Sony, have a great day!
DiegoV
I love my Sony headphone!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got my Sony headphone couple years ago and I think it is a good time for a review. Since I bought my headphone I am using it almost every day morning when I'm walking, in kitchen when I'm cooking and night when I sleep. I am in love with it and it is worth it every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. AzadehN,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you have been enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! It's really great to hear how their comfortable and sleek design are meeting your needs!
Thanks for choosing Sony, we really appreciate the preference! Have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Must have if yoi have tinnitus
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lobe this headphone. I have tinnitus and sometimes i need masks my noise from my brian. This blocks everything. Thank you for making this. I am in love and I feel like normal person when I am using this. ❤️
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely fantastic headphones! They are amazing noise cancelling and only the Apple Airpod Max’s do that better. The sound quality is top notch as well. The best part though, is how light and comfortable they are. And this is where they out class the Apple Airpod Max’s, and it’s not even close. My choice for at home headphones are the Sony XM500’s. For airport and flights, it’s the Apple Airpod Max’s because of their elite ability to cancel out noise. However, if you can only afford to buy one… you’re best bet is the Sony’s because of everything they offer along with the much lower price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KharyG, Excellent! We're pleased to hear that you are enjoying the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones for noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this mainly for their noise cancelling ability because I spend a lot of time on my high rise balcony reading which is very noisy with wind and traffic noise, these headphones virtually eliminate all the noise, I even put them on in N/C mode without music to block out the noise, they are also very comfortable and the hi fidelity is great, I waited to purchase the. Until they went on sale, but if I would have known how good they were I would have purchased them sooner, they greatly outperform any over the ear headphones I have had before
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star and review, Berky. Your assessment is spot on! It's just you and your music with the WH-1000XM5 headphones. The easy way to enjoy less noise and even purer sound, with smart listening technology that automatically personalizes your experience. We're truly happy that you are enjoying everything about these headphones. It sounds like we hit the mark with the WH-1000XM5. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Merry Christmas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter was pleasantly surprised that she got the 5’s. Needless to say she is very pleased
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Badprince, Awesome! We're glad to hear that your daughter likes the excellent sound quality and impressive noise cancellation of her new WH-1000XM5 Wireless Noise Canceling Headphones. Be sure to download the Sony | Sound Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
- Cons mentioned:Portability
Excellent sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with well balanced and exceptional performance better than the previous design. Its only limitation is not being able to fold
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DheerajR, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
the best of the best
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am using each new version, and I am super delighted with these headphones. I love the stereo. I love it. I personally recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EduardoV, we're glad you love your new headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i absolutely loveee these headphones, they have perfect noise cancellation and super easy to use. The volume on these headphones are also so good i definitely recommend buying these!
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, AntonetaM! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Would recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphonea have great noise cancelling and are great for blocking out noise in busy areas such public transport. They have great sound quality for music or podcasts and come with a study case to protect them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonH,
That's very nice to hear! We're glad that you're enjoying the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
Best of The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, the finest pair of headphones this reviewer has ever worn. Sony took the best-selling, highly rated XM4s, and did the impossible: they made this successor twice as good. The ANC is *phenomenal.* The fit, finish, mic array, comfort, adjustability, bass response, smartphone integration and app control = truly amazing. I received no promo consideration for l these statements. Judge for yourself. (Image note: I use protective covers made by mimi mamo; they are not included with purchase)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveEye,
A great big thank you for shopping Sony! Your purchase allow us to continue to do what we love and provide you with quality products. Your satisfaction with your new headphones is greatly appreciated. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
CT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build and ar the top in sound across the board in this category. Also has the best interface and transition between connected devices I have used. On my best buy list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CT44, it is very nice to know that you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Quality Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones, the size and comfort for my big head and i wear them continuously through airport flights. The sound is great quality and the noise cancelation works great they dont fold but the swivel motion avaliable to "flip up or down" the headphones. The battery life is exceptional unless i blatantly leave them on hy accident i always have about 60% even with continuous prolonged use. (Airport overnight)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanttC, Thank you for sharing your wonderful experience with your WH1000XM5! We're so pleased to hear you like the size and comfortable fit, great sound quality, top-notch noise canceling, and exceptional battery life of this headset. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best Sony headsets by far!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the absolute best I am using them right now as I am making this review and they are awesome. You should definitely pick up a pair of these yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjRaptor, That's awesome! We are glad to hear that our Sony WH1000XM5 noise canceling headphones are the best for you. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
Pricey but so worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomeal product. I bought these as a replace to the lower tier version I lost on vacation. Pricey but worth it. They are so light, the noise canceling and ambient sound work great and I love being able to switch between my devices, especially while working.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM5, Arielle. We are very glad to hear that you’re enjoying the exceptional comfort and find them lightweight. It’s great to know that both the noise canceling and ambient sound features are making a noticeable difference for you, and that seamless device switching is benefiting your workflow. We understand that upgrading comes with a price, so it means a lot to us that you find the quality and features worth it. If you ever have questions or need further support, we're here to help you get the most out of your headphones!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
Search no further Sony is IT!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like(Love should be reserved for people)these so musch that i have a dedicated sift cloth to clean them after each use). I triethe new bose orior to buying these and took the Sonys instead due to their natural acurate sound. Bise are good too but these are a complete package. Sony's design team really deserve high praise for pulling of a timeless, simple, beautiful, elegant and understated design. This is hard to do. I cannot and will not buy anything else other than Sony, i am completely sold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaliouD, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig