Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Would recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphonea have great noise cancelling and are great for blocking out noise in busy areas such public transport. They have great sound quality for music or podcasts and come with a study case to protect them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonH,
That's very nice to hear! We're glad that you're enjoying the noise canceling and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
Best of The Best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down, the finest pair of headphones this reviewer has ever worn. Sony took the best-selling, highly rated XM4s, and did the impossible: they made this successor twice as good. The ANC is *phenomenal.* The fit, finish, mic array, comfort, adjustability, bass response, smartphone integration and app control = truly amazing. I received no promo consideration for l these statements. Judge for yourself. (Image note: I use protective covers made by mimi mamo; they are not included with purchase)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveEye,
A great big thank you for shopping Sony! Your purchase allow us to continue to do what we love and provide you with quality products. Your satisfaction with your new headphones is greatly appreciated. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
CT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid build and ar the top in sound across the board in this category. Also has the best interface and transition between connected devices I have used. On my best buy list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CT44, it is very nice to know that you like our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Quality Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones, the size and comfort for my big head and i wear them continuously through airport flights. The sound is great quality and the noise cancelation works great they dont fold but the swivel motion avaliable to "flip up or down" the headphones. The battery life is exceptional unless i blatantly leave them on hy accident i always have about 60% even with continuous prolonged use. (Airport overnight)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanttC, Thank you for sharing your wonderful experience with your WH1000XM5! We're so pleased to hear you like the size and comfortable fit, great sound quality, top-notch noise canceling, and exceptional battery life of this headset. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best Sony headsets by far!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are the absolute best I am using them right now as I am making this review and they are awesome. You should definitely pick up a pair of these yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjRaptor, That's awesome! We are glad to hear that our Sony WH1000XM5 noise canceling headphones are the best for you. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
Pricey but so worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomeal product. I bought these as a replace to the lower tier version I lost on vacation. Pricey but worth it. They are so light, the noise canceling and ambient sound work great and I love being able to switch between my devices, especially while working.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM5, Arielle. We are very glad to hear that you’re enjoying the exceptional comfort and find them lightweight. It’s great to know that both the noise canceling and ambient sound features are making a noticeable difference for you, and that seamless device switching is benefiting your workflow. We understand that upgrading comes with a price, so it means a lot to us that you find the quality and features worth it. If you ever have questions or need further support, we're here to help you get the most out of your headphones!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life
Exclellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelation and comfort. The blue colour looks especially pleasing. I forget to charge them for days yet they still have over a day's worth of battery in them each time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quibids, You've made a right choice and we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great quality and worth the splurge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I've ever purchased! I bought this for full price. This is rare, I usually only splurge if items are on sale but I needed a pair of quality headphones I could use while studying. The sound dampening is next level, it even beats the Apple Airpod Pros. The quality of the build is lightweight and feels expensive. I also appreciate how well the storage case is. It has a little magnetic compartment to store the cord when not in use. The battery life is phenomenal and will last you well over a week. One downside is that app is annoying and the ability to go from ambient to noise canceling is confusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyD,
Awesome! Thank you for your time writing this wonderful review of our Sony WH1000XM5. We are very delighted to hear that you are pleased with the audio quality, battery life, design and storage case. Regarding with the Sony Headphones Connect app and switching from ambient mode to noise canceling, you may find thi link helpful.
Listening to ambient sound during music playback (Ambient Sound Mode)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541015.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
Headband Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the headphones were good but as of September 2025 the band of one side of the headphones has partially come apart. So definitely remember to pay for a warranty because these headphones are too expensive not to have one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TennileC,
Thank you for taking the time to share your experience! We're thrilled to hear that you've been happy with the overall performance of the Sony WH-1000XM5 headphones.
We are truly sorry to hear that the headband has partially come apart so soon. We take build quality very seriously, and that is not the premium experience we intend for our customers.
For this kind of concerns, we strongly encourage you to reach out to our customer support team directly through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We would like the opportunity to investigate this and find a resolution for you. Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first over ear headphones since the late 90's and i love these great sounds and excellent noise cancelation. Works great for when im studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisS,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Great buy; headphones 10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I understand all the hype about them now. Love the noise canceling and how it stops when it hears you speak. The music sounds really clear, really good sound quality. I'm in love with the color and shape of the headphones, very aesthetic, and the case is super useful. Also like the fact that it has a headphone jack, perfect for flights. Haven't tried the 360 reality audio yet, but I've read that you have to pay for an app to have that so I don't think that's something I'll do. Overall in love with these, no problems so far, and so it's worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabiolaSR, We're glad that you like the sound and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Finally found my perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve been looking for new headphones for a while now and these were suggested to me by a best buy employee and i must say they are really good the noise cancellation is top tier and you can control the bass and audio of the music your listening to with the sound connect app. they also fit very comfortably over the ears, would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britney,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Price
Quality of sound but price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a music lover I can say this is outstanding piece. Stream music through Bluetooth without any breaking up. Only my concern material which Sony used. 400 dollars price tag is too much for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rahim, We are sorry to hear about your concern with your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it is great to know that you like the sound quality and Bluetooth connectivity of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable and easy to use, I’m so glad I got them I had been wanting them for a long time and it was worth the splurge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UserHMD, Amazing! We're thrilled to hear that you like the comfort and ease of use. We appreciate your perfect star rating and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
My new favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! They sound good out the box but the app with eq really brings them to life. My only complaint is the headband feels cheep. Finger prints show really easy but that isnt a concern for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lunchbox, we're glad you love our industry-leading noise canceling headphones! We appreciate your feedback regarding the build of your Sony unit. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
Great quality, excellent value for money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every dollar! I've owned some less expensive headphones from Sennheiser and Sony. The price point of the WH1000XM - series used to make me think twice, but when I tried them at the store, the sound quality and the noise cancelling performance really stood out. I've had a pair of these for over a year now, and I've used them almost everyday - they're robust, and have held up very well. Build quality is great. With all the options available on the market, the reality is: what you pay for is what you get. So, if all the above factors are important to you as a user, these are a good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnrk Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Review for headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was average because they sound good but they slip off your head to easy and it’s relatively annoying can’t even do hardcore exercises nor running without them falling off or slipping. But other than that they sound good. Also they turn my music off with any small movement or wind/ water.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroO,
We appreciate your feedback on the WH-1000XM5 and understand the frustration with the fit during high-impact activities; since these are designed primarily for high-fidelity listening rather than sports, they lack the grip and water resistance needed for workouts. Regarding the audio cutting out, this is likely the Speak-to-Chat or touch sensor reacting to movement or wind, both of which can be easily disabled in the Sony | Headphones Connect app to ensure your music stays on.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony Let Me Down—Not Buying Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
No, I would not recommend this to a friend Better than what she had on her Xmas list
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones last year in December for my daughter, and I wanted to get some thing that was not gonna be tiny and that she was going to lose in a month! so I decided to go for these not only because of the beautiful neutral color but because I had read the reviews. Eight months in, always lets me know how she really loves the headphones and how she really enjoys them and enjoys all the different sound settings. So happy with this purchase. And as she mentions she’s happy I bought them for her instead of the items she had on her Christmas list. She’s 16 years old 15 at the time of purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsmeraldaM,
Thank you so much for sharing your daughter's great experience with us! We're really glad how much she loves the amazing sound quality, features, and overall performance of her WH1000XM5. This headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks again for purchasing Sony! - Kris
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! I do have to say tho it can get uncomfortable the longer you wear them. Good sound as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alli,
We are really happy to hear that you are enjoying the sound quality and initial comfort of your WH-1000XM5 headphones.
We designed this model with our "Soft Fit Leather" and a stepless headband to distribute weight evenly, so we appreciate your feedback regarding comfort during extended listening sessions. To ensure the best experience, we recommend adjusting the headband slightly to find the most natural fit for your head shape, which can often help during longer periods of use. We are glad that the overall performance is providing you with the high-quality audio experience we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick