Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first over ear headphones since the late 90's and i love these great sounds and excellent noise cancelation. Works great for when im studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisS,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Finally found my perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’ve been looking for new headphones for a while now and these were suggested to me by a best buy employee and i must say they are really good the noise cancellation is top tier and you can control the bass and audio of the music your listening to with the sound connect app. they also fit very comfortably over the ears, would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Britney,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Price
Quality of sound but price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a music lover I can say this is outstanding piece. Stream music through Bluetooth without any breaking up. Only my concern material which Sony used. 400 dollars price tag is too much for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rahim, We are sorry to hear about your concern with your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it is great to know that you like the sound quality and Bluetooth connectivity of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable and easy to use, I’m so glad I got them I had been wanting them for a long time and it was worth the splurge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UserHMD, Amazing! We're thrilled to hear that you like the comfort and ease of use. We appreciate your perfect star rating and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
My new favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! They sound good out the box but the app with eq really brings them to life. My only complaint is the headband feels cheep. Finger prints show really easy but that isnt a concern for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lunchbox, we're glad you love our industry-leading noise canceling headphones! We appreciate your feedback regarding the build of your Sony unit. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
Review for headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was average because they sound good but they slip off your head to easy and it’s relatively annoying can’t even do hardcore exercises nor running without them falling off or slipping. But other than that they sound good. Also they turn my music off with any small movement or wind/ water.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroO,
We appreciate your feedback on the WH-1000XM5 and understand the frustration with the fit during high-impact activities; since these are designed primarily for high-fidelity listening rather than sports, they lack the grip and water resistance needed for workouts. Regarding the audio cutting out, this is likely the Speak-to-Chat or touch sensor reacting to movement or wind, both of which can be easily disabled in the Sony | Headphones Connect app to ensure your music stays on.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony Let Me Down—Not Buying Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
No, I would not recommend this to a friend Better than what she had on her Xmas list
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones last year in December for my daughter, and I wanted to get some thing that was not gonna be tiny and that she was going to lose in a month! so I decided to go for these not only because of the beautiful neutral color but because I had read the reviews. Eight months in, always lets me know how she really loves the headphones and how she really enjoys them and enjoys all the different sound settings. So happy with this purchase. And as she mentions she’s happy I bought them for her instead of the items she had on her Christmas list. She’s 16 years old 15 at the time of purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsmeraldaM,
Thank you so much for sharing your daughter's great experience with us! We're really glad how much she loves the amazing sound quality, features, and overall performance of her WH1000XM5. This headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks again for purchasing Sony! - Kris
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! I do have to say tho it can get uncomfortable the longer you wear them. Good sound as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alli,
We are really happy to hear that you are enjoying the sound quality and initial comfort of your WH-1000XM5 headphones.
We designed this model with our "Soft Fit Leather" and a stepless headband to distribute weight evenly, so we appreciate your feedback regarding comfort during extended listening sessions. To ensure the best experience, we recommend adjusting the headband slightly to find the most natural fit for your head shape, which can often help during longer periods of use. We are glad that the overall performance is providing you with the high-quality audio experience we strive for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Great after 1+ years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t think these are water or sweat resistant but I constantly use these on heavy cardio and lifting days The noise canceling struggles when I drive a truck with no cats. But I can’t mark points for this because it’s great when I’m walking in public areas. Sound is amazing but I am not an audiophile. Batter can last me a whole week on a single charge. On average I use them 6 days a week usually 3 hours with no adaptive sound or noise canceling, and 3 hours with noise canceling. My school is far so I use them on my drive and at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Connectivity
TONS OF CONNECTIVITY ISSUES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for a year now. While the sound quality and comfort are pristine, there are connectivity issues almost every time I use. It randomly disconnects, beeps, pauses my music, skips a track, does everything I don’t want it to do. Turning off gesture controls sometimes makes it better, but I did not shell out 400 bucks to compromise on basic comfort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoogleFiend,
We deeply apologize for the inconvenience you're experiencing with connectivity issues on your Sony WH-1000XM5 headphones. This isn't the experience we aim to provide, and we're committed to resolving this for you.
Here are some steps you can take:
Please try the troubleshooting steps outlined in this guide to address connectivity issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
Software Update: Make sure your headphones have the latest software by performing an update.https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html?search=software%20update%20
If the problem persists after trying these steps, we recommend reaching out to
our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience and efforts in troubleshooting the problem. We look forward to improving your experience!
Sincerely,
Maria
Pleasantly Surprised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very happy with these Sony Headphones. It does way more than I knew!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louis122757,
We are thrilled to hear that you are very happy with your silver WH-1000XM5 headphones and that they are exceeding your expectations! It is wonderful to know you're discovering all the "hidden" smarts we packed into them, like Speak-to-Chat, which automatically pauses your music when you start talking, and Adaptive Sound Control, which adjusts the noise canceling based on your surroundings. We designed these to be much more than just a pair of headphones, and we’re so glad you’re enjoying that premium, feature-rich experience. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pure bliss. reimagined music experience. top notch noise can cancellation. Had a pairing problem once, but it never happened again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeepakS,
Thank you for the review and we're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Quality You Can Hear!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality these pair of headphones produce!! I’ve owned other brands and nothing comes close but the Bose headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .HI DiegoLaGuardia, We're glad that you are enjoying the audio quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Battery life
The best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones and love it. Comfortable and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sangeetha, Thank you for the positive review! We're glad you love the comfortable fit and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Awesome Headphones!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great rich crisp sound with Bass! Its like Surround Sound ! A *** "MUST" *** Buy!! In fact, it's a "Best Buy"!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LloydE,
That's absolutely wonderful to hear! We are thrilled that you love the rich, crisp sound and the powerful Bass on your WH-1000XM5 headphones, making your listening experience feel like surround sound. Enjoy your "Must Buy" headset!
Thanks for choosing Sony.
Best regards, Eliab
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Use them daily and they’re just as advertised. A little pricey, but they are ultimately the best on the market so you’re paying to have the best headset. I use and abuse them a lot and they’re in good condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabs, thanks for sharing your experience with the WH1000XM5. It is most rewarding to hear the XM5 quality is right what you expected from a top-tier headphones, and their durability is letting you enjoy them as long as you want! Thank you for choosing Sony. Sincerely, -Jenn.
- Pros mentioned:Sound quality
Revolutionary Sound
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Putting these headphones on takes my leisurely music listening to another level, my soul truly ascends listening to bladee with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi glitr, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
100% reccomend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and clear, detailed sound. Very comfortable and light. Battery life last a long time. Very good pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mora,
We're so happy to hear you're loving the excellent noise cancellation, clear sound, and comfort of your WH-1000XM5 headphones. It's fantastic to know the long battery life is also a standout feature for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I was looking for something to use at the gym that wouldn’t fall and these are perfect. Love the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlaReyes, You've made the right move! It is delightful to hear that you are loving your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl