Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Gift for sibling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for a Christmas gift for my brother. Turns out he loves it so much he stop using his AirPods lol. Worth every money I spent on it:)! Guess I’ll have to buy myself one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User788870,
It is truly wonderful to know that your Christmas gift was such a massive success! We are thrilled to hear that the WH-1000XM5 has become your brother's new go-to for audio, even replacing his previous setup. From the industry-leading noise cancellation to the exceptional sound clarity, we take great pride in creating a listening experience that feels worth every penny. We certainly look forward to welcoming you to the XM5 family whenever you're ready to pick up a pair for yourself!
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We Love it! Noise cancellation is great. The headset feels very light on your head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound when I use for every time I will buy for one for sister
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, PhongL!
We are so pleased to hear that you are happy with the sound of your WH-1000XM5 headphones. We designed this model to deliver exceptional, high-quality audio, and it's wonderful to know that you are enjoying it so much that you plan to buy a pair for your sister.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Better than MX4's esp, in the Noise-Canceling.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes ! An obvious improvement in Noise Canceling especially in the treble and mids. I hear almost next to nothing except for a faint hint of voices in the higher frequencies, very faint though. These are better than the MX4's. Lighter, more pronounced sound quality, ... clarity. No more flippy flop folding cans. These are perfect... hope they last long. :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh, Thank you so much for your awesome review! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. -Carl
- Pros mentioned:Comfort, Sound quality
Amazing sound, horrible build quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone sound amazing, have great noise cancelling, and are extremely comfortable. I’ve spent entire workdays with then on and never felt like I needed to take them off. Unfortunately, the weak hinge snapped on me out of nowhere and the headphones have become unusable. Apparently, this is an incredibly common issue with these headphones that Sony refuses to acknowledge. I wanted to love these headphones, but its not worth the money for less than two years of usage. Sony needs to fix this build issue on their next headphones and acknowledge the mistake on the XM5s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi themerriest, We are sorry to hear about what happened to your Sony WH-1000XM5. We would like to ensure that you are getting the assistance that you need with your headphones.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they come with an app that you can costumize how they work. I love how long they last on a single charge and how short amount of time they need to charge for me to use them again.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AxellP! We're glad that you are impressed with the app, together with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
Fantastic software first headset - not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing and really helps me lock in ehile im working since im easily distracted.trying to use it with windows I had some driver issues and i had to google a whole bunch of stuff to get good quality and low latency but it eventually worked like a charm. Thats my biggest gripe. Some minor bugs or things i dont understand. Has a lot of bells and whistles that really surprised me and showed how far you can take the software approach. You can control the headset from you phone but also conmect to another device lik your pc etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tori, it's fantastic to hear that the noise canceling on your Sony WH-1000XM5 headphones is amazing and so effective at helping you focus while working, that's exactly what they're designed for! We're glad to hear you were able to resolve the driver issues when connecting them with Windows. And It's great that you're discovering and appreciating the bells and whistles and the depth of the software capabilities. Your insights highlight both the powerful features and areas where we can improve the user experience. Thanks again for your honest 4-star review and for choosing Sony! Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Perfect for Travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable for travel. I used Bose before and I do not regret the change.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCCC, Awesome! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5 > Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is awesome. The sound could be better but with the app, you can get it to where you want it. My one complaint is the sides of the headphones are very sensitive. While I'm working out its constantly pausing or skipping my music. One thing I love though is it cancels out all gym noise. So for me that makes it worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamG,
We appreciate the positive feedback and we're glad to hear that you like the noise canceling of the headphones. We value your feedback. You can use the Sony Headphones Connect app to change the tap detection sensitivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Incredible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikF, Great! We're thrilled to hear that you like the sound quality, noise canceling, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and the ANC and Ambient sound are excellent, the only problem i have that they only pair to teo devices at a time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior, Great! We're glad that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Love this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and fit very comfortable in my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, nice! We're glad you like the sound quality and comfort of our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is good and the sound is amazing. I would buy it again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxelM,
That's great! We're glad to hear that you like the fit and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Comfort, Weight
Headphones - a must get!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best and very light weight and so comfortable. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sjbs, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned XM3’s for several years now, got this set for my wife and she loves it. It convinced her to switch from her earbud only preference after having a lot of discomfort issues with other over-ear sets. Quality and performance is unmatched in all areas and still a noticeable improvement from the 3’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanM,
You made the right choice! We're glad that your wife is enjoying the comfort and amazing features of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had, excellent noise cancellation and sounds quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuliannaM,
Thanks for the fantastic review—We're truly heartened hearing that you consider the WH-1000XM5 headphones the best you've ever owned!
We appreciate your comments on the excellent noise cancellation and sound quality, as these are the core features we focused on with this model. And we can't be happier to know you're enjoying the amazing sound quality they deliver!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Best Headphones I've owned!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly enjoyed purchasing this. Got this headphones for the lowest price during Black Friday deals. The sound quality was too good. The equalizer is an additional boost but it requires some effort to get the best sound with the right settings. Just keep playing around with it until you get it right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sriram We're delighted to hear that you enjoyed your purchase. We also appreciate that you like the sound and features. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, headphones crazy good sound quality would recommend great birthday gift. Great gift in general.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChananelT,
Thank you for choosing Sony!
We’re thrilled to hear that you’re enjoying the WH-1000XM5 headphones and their incredible sound quality. They really do make a special gift, whether for a birthday or any occasion! We designed them to deliver an immersive listening experience with top-tier noise cancellation and comfort, so it’s great to see they’re living up to your expectations. Thank you for your recommendation!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Great Sound quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, it has a great sound and bass!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AraRich, Great! We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin