Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Pricey but so worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomeal product. I bought these as a replace to the lower tier version I lost on vacation. Pricey but worth it. They are so light, the noise canceling and ambient sound work great and I love being able to switch between my devices, especially while working.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your experience with the WH-1000XM5, Arielle. We are very glad to hear that you’re enjoying the exceptional comfort and find them lightweight. It’s great to know that both the noise canceling and ambient sound features are making a noticeable difference for you, and that seamless device switching is benefiting your workflow. We understand that upgrading comes with a price, so it means a lot to us that you find the quality and features worth it. If you ever have questions or need further support, we're here to help you get the most out of your headphones!
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Poor design for longevity or repairability
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good, look goofy, feel ok. Worse noise canceling than the wh-1000xm3. If you are a soft hipster type who doesn't know what a hammer is for the rubber coating might not start wearing off in a month or two. Maybe don't mow the lawn with them, or paint, or do anything but sit sweat-sweat free staring at your phone. They are not German Shephard proof. If the headband needs to be replaced there is a cable that attaches the two sides that runs through the bracket where the connector cannot fit. Thus, to do any significant repair to the headband, including the soft, ultra delicate faux rubber around the padding you better know where to source and how to crimp on an extraordinarily brittle 16 pin connector. Thank god for ebay and electrical tape. I won't be winning any fashion awards with my Frankenphones. If I had known they were so difficult to repair I wouldn't have purchased.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Maltourus, while we're glad that you like the sound quality, we're sorry if the noise canceling did not meet your expectations.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. If the noise canceling isn't working properly or the effect is not sufficient, please try the following steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We also do not recommend do it yourself (DIY) repair. If service is required, we recommend you bring the headphones to Sony's Authorized Dealer or contact us for assistance.
For more details, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life
Exclellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelation and comfort. The blue colour looks especially pleasing. I forget to charge them for days yet they still have over a day's worth of battery in them each time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quibids, You've made a right choice and we're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great quality and worth the splurge!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I've ever purchased! I bought this for full price. This is rare, I usually only splurge if items are on sale but I needed a pair of quality headphones I could use while studying. The sound dampening is next level, it even beats the Apple Airpod Pros. The quality of the build is lightweight and feels expensive. I also appreciate how well the storage case is. It has a little magnetic compartment to store the cord when not in use. The battery life is phenomenal and will last you well over a week. One downside is that app is annoying and the ability to go from ambient to noise canceling is confusing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathyD,
Awesome! Thank you for your time writing this wonderful review of our Sony WH1000XM5. We are very delighted to hear that you are pleased with the audio quality, battery life, design and storage case. Regarding with the Sony Headphones Connect app and switching from ambient mode to noise canceling, you may find thi link helpful.
Listening to ambient sound during music playback (Ambient Sound Mode)
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541015.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
Headband Issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about the headphones were good but as of September 2025 the band of one side of the headphones has partially come apart. So definitely remember to pay for a warranty because these headphones are too expensive not to have one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TennileC,
Thank you for taking the time to share your experience! We're thrilled to hear that you've been happy with the overall performance of the Sony WH-1000XM5 headphones.
We are truly sorry to hear that the headband has partially come apart so soon. We take build quality very seriously, and that is not the premium experience we intend for our customers.
For this kind of concerns, we strongly encourage you to reach out to our customer support team directly through the link below:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We would like the opportunity to investigate this and find a resolution for you. Thank you for considering Sony products!
Regards,
Dominick
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first over ear headphones since the late 90's and i love these great sounds and excellent noise cancelation. Works great for when im studying!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisS,
Amazing! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the better noise cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An above average pair of noise cancelling headphones. Wasn’t exactly blown out of the water by their sound quality or noise cancellation but they still do both very well. Headphones are tight on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Kahlil, We are glad that you like the noise canceling feature of your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Price
Quality of sound but price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a music lover I can say this is outstanding piece. Stream music through Bluetooth without any breaking up. Only my concern material which Sony used. 400 dollars price tag is too much for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rahim, We are sorry to hear about your concern with your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it is great to know that you like the sound quality and Bluetooth connectivity of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable and easy to use, I’m so glad I got them I had been wanting them for a long time and it was worth the splurge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UserHMD, Amazing! We're thrilled to hear that you like the comfort and ease of use. We appreciate your perfect star rating and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
My new favorite
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! They sound good out the box but the app with eq really brings them to life. My only complaint is the headband feels cheep. Finger prints show really easy but that isnt a concern for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lunchbox, we're glad you love our industry-leading noise canceling headphones! We appreciate your feedback regarding the build of your Sony unit. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony Let Me Down—Not Buying Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year after purchase—right past the factory warranty—the swivel connection cracked. I carefully superglued it, but that only extended its life by a month. A repair costs $150 to $200, nearly the same as the current sale price. I’m extremely disappointed in the build quality and Sony’s refusal to offer assistance, especially considering my original $400 investment. If you want great Bluetooth features and sound, you're better off putting your money into the more durable WH-1000XM4. As for me, I’ll be looking beyond Sony for my next purchase.
No, I would not recommend this to a friend Better than what she had on her Xmas list
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones last year in December for my daughter, and I wanted to get some thing that was not gonna be tiny and that she was going to lose in a month! so I decided to go for these not only because of the beautiful neutral color but because I had read the reviews. Eight months in, always lets me know how she really loves the headphones and how she really enjoys them and enjoys all the different sound settings. So happy with this purchase. And as she mentions she’s happy I bought them for her instead of the items she had on her Christmas list. She’s 16 years old 15 at the time of purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsmeraldaM,
Thank you so much for sharing your daughter's great experience with us! We're really glad how much she loves the amazing sound quality, features, and overall performance of her WH1000XM5. This headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks again for purchasing Sony! - Kris
Great after 1+ years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t think these are water or sweat resistant but I constantly use these on heavy cardio and lifting days The noise canceling struggles when I drive a truck with no cats. But I can’t mark points for this because it’s great when I’m walking in public areas. Sound is amazing but I am not an audiophile. Batter can last me a whole week on a single charge. On average I use them 6 days a week usually 3 hours with no adaptive sound or noise canceling, and 3 hours with noise canceling. My school is far so I use them on my drive and at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Very comfortable. Noise cancellation is very strong and the active listening mode works great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellW, Thank you for the great review! We're so happy to hear that you like the comfortable fit, top notch noise canceling, and ambient mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Connectivity
TONS OF CONNECTIVITY ISSUES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for a year now. While the sound quality and comfort are pristine, there are connectivity issues almost every time I use. It randomly disconnects, beeps, pauses my music, skips a track, does everything I don’t want it to do. Turning off gesture controls sometimes makes it better, but I did not shell out 400 bucks to compromise on basic comfort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoogleFiend,
We deeply apologize for the inconvenience you're experiencing with connectivity issues on your Sony WH-1000XM5 headphones. This isn't the experience we aim to provide, and we're committed to resolving this for you.
Here are some steps you can take:
Please try the troubleshooting steps outlined in this guide to address connectivity issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
Software Update: Make sure your headphones have the latest software by performing an update.https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html?search=software%20update%20
If the problem persists after trying these steps, we recommend reaching out to
our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience and efforts in troubleshooting the problem. We look forward to improving your experience!
Sincerely,
Maria
- Pros mentioned:Sound quality
Wh1000xm5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.399 dollars and they look very simple compared with the price. Excellent noise cancellation
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisB, we're glad you like the noise canceling feature of our product! Thanks for choosing Sony. ~Earl
Pleasantly Surprised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very happy with these Sony Headphones. It does way more than I knew!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louis122757,
We are thrilled to hear that you are very happy with your silver WH-1000XM5 headphones and that they are exceeding your expectations! It is wonderful to know you're discovering all the "hidden" smarts we packed into them, like Speak-to-Chat, which automatically pauses your music when you start talking, and Adaptive Sound Control, which adjusts the noise canceling based on your surroundings. We designed these to be much more than just a pair of headphones, and we’re so glad you’re enjoying that premium, feature-rich experience. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Quality You Can Hear!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality these pair of headphones produce!! I’ve owned other brands and nothing comes close but the Bose headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .HI DiegoLaGuardia, We're glad that you are enjoying the audio quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Battery life
The best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones and love it. Comfortable and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sangeetha, Thank you for the positive review! We're glad you love the comfortable fit and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Use them daily and they’re just as advertised. A little pricey, but they are ultimately the best on the market so you’re paying to have the best headset. I use and abuse them a lot and they’re in good condition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gabs, thanks for sharing your experience with the WH1000XM5. It is most rewarding to hear the XM5 quality is right what you expected from a top-tier headphones, and their durability is letting you enjoy them as long as you want! Thank you for choosing Sony. Sincerely, -Jenn.