Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product!!! SONY never disappoint me. Highly recommended for music lovers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Crist20,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones continue to impress you and serve as a top choice for music lovers. Your trust in Sony and your recommendation inspire us to keep delivering exceptional audio experiences that resonate deeply with our community.
Best regards,
-Fred
- Pros mentioned:Weight
GOOD HEADPHONES
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight. Good size. Good Noise cancelling. Needs app improvement though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorR, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Back is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM5 was underwhelming. The noise cancellation seemed to be subpar and the headphones are huge and do not fold to a compact size like others Sony has released for years. Because they don't fold, the case is also unwieldly. The case is also a dirt magnet. The sound can easily be tailored using the stellar Sony Headphones app and the result sounds like I want it to. But it doesn't seem like an evolution in the WH-1000 train of revisions. Supposedly the XM5 has added more microphones but the extra hardware does not translate to better performance. The voice isolation and sound quality in phone calls is less, but I didn't choose these expensive headphones to make phone calls with. I then purchased the WH-1000MX4 and find that it's a much better headphone, especially in its noise cancellation and compactness. It also uses the Headphones app and I'mm thrilled to move back a version!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tr33Barker, Thank you for choosing Sony. While we are glad to hear that you are satisfied with the overall performance of the WH-1000XM5, we are sorry to hear that the headphones did not meet all of your expectations. If you find that the noise canceling of the WH-1000XM5 is not sufficient, please try the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We would also like to thank you for your input regarding the WH-1000XM5. Sony welcomes customer input to our product as we strive to provide a better experience for our customers.
Regards,
Carl
- Pros mentioned:Battery life
My son loves them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent battery life nice and user friendly app to get the best of your headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyV, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.M5 are top-of-the-line my son loves them and he can’t take them off his head he almost sleeps in them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review!
We love hearing that your son is enjoying his new WH-1000XM5 headphones so much—though we might recommend taking them off just long enough to charge! It’s a huge compliment to our design team that he finds them comfortable enough to wear all day (and almost all night).
Thank you for choosing Sony for such a great gift! :D
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Best Headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable, love the noise canceling and the shape of them, would definitely buy again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairR, this is great! We're also glad that you like the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Bass
Sony does it again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like bass Sony delivers bass. These are top tier for any occasion. This can be the last pair of headphones you ever buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Happy teen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect gift for teen who spends hours working out. Loves the noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sharkmom, we're glad you love the noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Hooray
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was amazing, i didnt not regret buying this. This has to be one of my favorite things I've purchesed, i highly reccomed if you want something confortable and good sound quality for your ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoledadM, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for about a week now and they are great but the noise canceling is not as good as I thought it would be
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, MatthewWolowitz.
We're glad you like the headphones but sorry the noise canceling isn't hitting the mark. We recommend disabling "Adaptive Sound Control" in the Sony Sound Connect app to keep the ANC at its maximum level. Ensuring a snug fit around the ears and checking for the latest firmware update can also significantly improve performance.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Perfect for everyday headphone users
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using sony headphones for as long as I can remember and when my last pair were getting worn and losing their quality, I picked these up without even a second thought because sony as mastered the headphone game
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, KodyF! It brings us great joy to hear about your long-standing loyalty to our headphones.
Your trust in our brand is the highest compliment we could receive, and it's a testament to our commitment to mastering the headphone game. We designed the WH-1000XM5 to build upon the legacy of our previous models, delivering our best noise cancelling and exceptional sound quality yet. It's truly rewarding to know that you picked them up without a second thought, and we're confident they will provide you with a premium listening experience for years to come.
Thanks again for your continued support and for being such a valued Sony customer!
Best regards,
Gus Sony Social Media Team
Sony headphones amazing!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far this headphones have been amazing... My son enjoys useing them everyday when he works out and also the hand gestures that you can wave your hand over the right side of the headphone makes it lot real easy instead of clicking on your phone or pushing the button... I would definitely recommend to anybody that works out and wants noise cancellation to stay focused...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelG,
Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones are making workouts more enjoyable for your son. Thank you for recommending and choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Great sounding headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my Sony WH10000XM5 headphones. The sound quality and the noise canceling is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eddie, great! We're glad you are happy with the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the noise cancellation on the headphones a couldn’t hear anything when people were talking to me. The sound quality was also great so great I fell asleep listening to my music
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice EmilyB! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality headphones. good sound and generally comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zcar012, Great! We're happy to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Bomb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-canceling headphones I’ve ever owned. Worth every cent!! Super comfortable and lightweight. My apartment complex has been doing construction for months and when I wear these headphones I can’t hear anything, they are truly a life saver!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
You made the right choice with the Sony WH1000XM5! We're glad that you like the comfort, weight, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones out there on the market. Noise cancellation is superb and audio quality aswell. Overall look and feel is much improved compared to the XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Rg0248! We appreciate the 5 star rating! We're glad that you are impressed with the noise cancelling and sound quality of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Sony wh-1000xm5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. It connects easily and lots of amazing features. There are occasional sound drops but they are very rare
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyJ, Thanks for the 5-star rating! We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great Gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter is loving her headphones!! Long time JBL user by glad we tried out these Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi writeguy06, Amazing! You've definitely made an excellent choice. We're very happy to hear that your daughter loves her new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these are amazing! Sound quality is on point. No issues so far. I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nuribe, We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony. Erin