Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Not thrilled
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not thrilled with these The sound is good but they are so frustrating they constantly shut off randomly the button to turn them back on this is not convenient . Overall they are rather uncomfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BRIGG,
Thank you for considering Sony products.
We're pleased to hear that you're enjoying the sound quality. However, we sincerely apologize for the inconvenience caused by the WH-1000XM5 headphones shutting off unexpectedly, as well as any discomfort you've experienced.
To address this issue, we recommend disabling the Automatic Power Off setting. You can do this by using the Sony | Sound Connect app. Simply navigate to the My Device tab, select Device Settings, then System, and finally, choose the option for Automatic Power Off to select "Do not turn off."
For more detailed instructions, please visit: https://www.sony.com/electronics/support/articles/00278419?utm_source=glean.
Additionally, please ensure that your headphones are updated to Firmware Version 2.4.1.
To check your current version, please refer to the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246.
We recommend checking the article "How to Wear Headband Headphones Correctly" to enhance your comfort and prevent any discomfort you may have encountered: https://www.sony.com/electronics/support/articles/00282845.
If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best noise-cancellation system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has good sound quality and an amazing noise-cancellation system. However, the product is not comfortable to use for long hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarM, Thanks for sharing your feedback on the Sony XM5 Wireless headphones. We're glad you like the sound quality. When wearing your WH-1000XM5 headphones, please make sure to adjust the length of the slider where the headband touches the top of your head and also adjust the orientation of the units to have a more comfortable listening experience. Please refer to this link for more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Thanks and regards, -Craig
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelling. Been using in in the gym for over 6 month with no issues even with no IP rating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT, This is great! We're glad that you are enjoying the noise canceling headphones. We appreciate your feedback and thank for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect audio and excellent noise cancellation feature, sensor and tap buttons are sleek and work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoS, Great! We're thrilled to hear that you like the noise canceling, sound quality, features, and works great. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Comfortable, w/ great sound and noise cancelling.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable and do an excellent job of cancelling out background noise and helping me concentrate at work. I also enjoy listening to music on them. I haven't pinned down everything... haven't used them in a zoom yet, but I really didn't buy them for that purpose, so cannot say for sure if the mic works well since I use them mainly to listen to music and block out noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ally, Awesome! We're glad that you are enjoying the audio quality and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The sound is impeccable and they’re noise canceling. Purchasing another pair for my daughter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaR,
You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
really pretty and amazing audio!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got it for how aesthetically pleasing it is for the eyes, but quality works fantastic as well! one of my absolute favorite things is the battery life, lasts forever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarlaJ, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl
Excellent gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked this so much we had to get a seance pair for family
I would recommend this to a friendBrand response from SonyListens
Posted .Hello dFeelz,
Thank you for choosing Sony!
We’re honored to hear that you enjoyed the WH1000XM5 headphones so much that you chose to get a second pair for your family. Your trust in our product means a great deal to us, and we’re delighted to be part of your listening experience together.
Best regards,
-Fred
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although it took a minute to figure out all of the control, the sound quailty and noise canceling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChandlerB, We're glad that you like the noise canceling and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Lightweight & sound great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These feel light on your head & ears . The sound is great and the noise canceling feature is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DeniseR,
Great! Thanks for the feedback and we are truly happy that you are pleased with the sound quality, amazing noise canceling capability and lightweight design of our WH1000XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very fond of the noise cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonF, We're glad that you're enjoying the noise canceling and sound quality. Thank you for choosing Sony.. Erin
Happy with the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item came in as described and delivery as promised
I would recommend this to a friend- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones like them very much. Geat sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanP, Thank you so much for the awesome review! We love to see our products in action! We are so glad you are pleased with the excellent noise cancellation and performance of your WH-1000XM5! Be sure to download the Sony Headphones Connect app to control your music and sound settings. Enjoy your headphones and thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great head phones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my wife. She loves them. Great sound quality and love the case it comes with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THAMCCORKLER, Great! We're glad that your wife loves her new headphones. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Comfort
Love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So y makes the best products and these headphones don’t disappoint. Noice canceling is awesome and they just fit so well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enzo,
Very nice! We're glad to hear that you like the noise canceling and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. So comfortable. I have so many piercings and these dont bother my ears AT ALL.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mel21,
Awesome! We're glad to hear your WH1000XM5 perfectly suits your needs and expectations. Nice to know you are enjoying the comfortable fit of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really nice and comfortable. Been wanting one for a while and having a pair is genuinely nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anti, We are happy that you like the overall quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Comfortable angelic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the simplicity of the headphones. The touch controls work so well and the sound tops everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingben,
Awesome! Thanks for the honest review. We're glad to hear that you love the design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Berrin Carrillo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its looks and sounds incredible. I’m so happy with my amazing headphone. I made great choice. Thanks a lot you guys all…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BerrinCarrillo, Great! We're delighted to hear that you like the sound quality and looks. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones in a While
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are extremely costly when I first got them even at a discount, so I am pleased to hear the good quality coming from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Excellent! We're glad that you are enjoying the overall quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin