Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these work well. Still learning to use them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thiefofhorse,
We are really happy to hear that your new headphones are working well for you so far! It is exciting to embark on that journey of discovering all the features and settings available, and we are confident they will continue to impress as you get more familiar with them.
Thank you for choosing Sony for your personal audio journey.
Regards,
Dominick
- Pros mentioned:Sound quality
Solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mat black shows finger prints and smudges easily. Sound quality is solid, noise canceling seems average, overall they seem on par with $150 headphones. Bluetooth is okay. Recharge them once or twice a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Soundguy,
Thank you for choosing Sony.
It's rewarding to hear you appreciate the sound quality, Bluetooth functionality, and noise cancellation of your WH-1000XM5 headphones! We also acknowledge your feedback regarding the matte black finish and its tendency to attract fingerprints. Please know that we take this feedback seriously as we plan our future product iterations. Thank you for sharing your insights
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are spectacular. Noise cancellation is mindblowing and the sound quality is just amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MubinD, Awesome! We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise melts away, but no waterproofing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outside noise melts away, but I wish this was more waterproof. I'm afraid of even wearing this at the gym due to the fact that sweat can cause issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shanem201, We're glad that the headphones melts away outside noises. While the WH1000XM5 units don’t have an IPX rating, you can still use this at the gym for your daily workouts. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound is excellent, noise cancellation is top notch. Sony undersold and over delivered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerL, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
“Best Buy” Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Best Buy” ever! Crystal clear sound! I would highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJ, Awesome! We're pleased to hear that you like the sound quality. Thank you for choosing Sony. Erin
Cant go wrong with this line ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from my xm3. I love the new design. If I had one gripe, it’d be that you cant fold them over anymore for minimal storage. But that’s not a deal breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi M2DC13, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Comfort wasn't the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed the sound quality of the headphones very much, loved the touch controls, only issue was comfort around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, awesome! We're glad you like the sound quality and touch controls of our product. We understand your feedback regarding the comfort of your Sony unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing%20headphones
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! Not only are they aesthetically pleasing, the quality is 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RegilynC, Thank you for giving the Sony WH1000XM5 a perfect rating! We're so happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphone they are noise canceling and they sound good really recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .HI Nenasipadair4, We're glad that you like the sound and noise canceling function. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its amazing on sound , the only con i fou d was the material which its made of... you will be constantly cleaning it. Your finger prints will be on them all the time.
I would recommend this to a friend - Pros mentioned:Sound quality
Definitely Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, especially for office or travel use. Sound quality is very good. Blocks sound decently and has nice features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDik, Thanks for the perfect rating! We're glad that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Love Love These Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband has the M4s and loved them. So when he told me about the new M5s coming out I naturally bought them and he loves them. He says the sound it amazing and great fit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mercy, we're glad you love our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i've used the audio is really good specially since u can edit it with the headphone app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarito, We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound without outside noise
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with adjustable equalization with app. Outside noise diminished greatly. Only thing I miss is voice announcing bluetooth connection, battery level, power off. New model just has beeps, no voice announcements.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derm, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Great Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both these for a military veteran that has ear trouble and a brain injury and these are very comfortable with the ear ringing, popping, and other ear issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mytyme83, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony did it again, Noise cancellation is superb!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was surprised these Sony headphones sounded better then the rest and it really does a great job at noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anasco,
Awesome! We're really happy that you are impressed with the incredible sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
5 star hardware. Mediocre sony app.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is 5 stars!!!!. The only thing that i dont like is the app which only allows you to either have 2 devices connected at the same time like phone and work computer but if u are to go to the gaming pc or some other device you need to remove one and add the other. Intead of just marking what device should be active. Also sometimes you just want one device active. To do that you have to disable the 2 device functionality. Also the buttons are a bit sensitive. Everytime i stretch after training and my arm brushes the headphones something happens.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielyD, we appreciate you taking the time to share your experience using the headphones. We are glad that you like the hardware. We're sorry if the Headphones connect app did not meet your expectation. We'll take note of your feedback and pass it to the proper team for the betterment of your product. Thank you again for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones for the gym!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the absolute best headphones for the gym!! I was better these and the apple headphones but i definitely don’t regret my decision!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayP, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Best headphones ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I have ever used. Very long battery life. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, WP7337! We're glad that you are impressed with the sound quality and battery life of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig