Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancelling. Used it on a cross country air trip and the noise cancellation was excellent. Gesture control is very convenient. Music quality is superior to most others I have tested.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGsoundbar, Amazing! We're glad that you are enjoying the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Superb Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these mostly with my phone because my hearing isn't very good. They work really well and I have been complimented on the sound clarity. Music sounds great, too. The app has an incredible level of detail concerning things you can adjust with the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillB, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were amazing the sound was on point especially when you have a app that has 360 audio. The only thing is the noise cancelling it made me feel like my eyes were going to pop out and caused me mild headaches other than that I recommend these head phones as they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gallo, we're glad you are enjoying the sound quality of our product. We're sorry to hear about your experience with the noise canceling function on your SONY unit. This unit has Auto NC Optimizer. When you wear the headset, this function always automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html?search=noise%20canceling%20
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Thanks for choosing SONY. ~Earl
- Pros mentioned:Bass, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level is phenomenal, Bass and Sound are very good. Connection to apple products isnt always smooth however these headphones in my opinion are the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Great! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. - Noise cancelling is about the same as the MX3's - blueooth pairs and switching to devices is totally worth the buy. It connected to devices fast. - build quality and style is also much better than MX3's I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterT, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony or Not to Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Sound Quality is completely overrated. Sorry, I guess I may be a bit of a basshead. I also know a bit about sound quality as well as I won my share of IASCA sanctioned events where sound quality is king. But back to the Headphones..If you're looking for features that will blow your mind..then you have picked the right headset. Features such as weekly decible level checks to warn you of how loud your listening levels have been versus a national panel of certified analyst. These Headphones are feature rich. Sound Quality wise, They are a bit " Tinny" sounding at higher levels, where as the "Beats Studios" absolutely destroy Sony in this department. If you'te looking for overrall volume and bass, I would go with " Beats Studios." If features and a great looking headset that updates regularly flips your trigger then the Sony's are still there for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM5. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
For more on "Tuning sound with the Equalizer on headphones", please visit this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for sharing your feedback! -Jess
Not worth it, Broke after 4 months of use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones in November 2025 and after only 4 months the hinge broke completely on its own while I was wearing them.No dropping, no impact, no misuse whatsoever. The plastic at the pivot joint just gave out and a large chunk broke off, making them completely unusable. Also, the difference in sound quality compared to the XM4 is practically imperceptible in everyday use. On top of that, the XM4 actually has better active noise cancellation. If you're considering these headphones, my recommendation is to go with the XM4 instead, they're more durable, have better ANC, and the price difference is not justified by any real improvement in the experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thanks for the review. We truly appreciate you sharing your honest thoughts with us.
We're so sorry to hear that your headphones broke. That sounds incredibly frustrating, especially since you’ve only had them for a few months. We also appreciate your feedback regarding the sound and noise canceling compared to the XM4. We take these comments seriously to help us make better products.
To help fix the broken hinge, we recommend contacting our parts supplier, Encompass. They can help you with a low-cost repair.
You can find more details at this link: https://www.sony.com/electronics/support/articles/00346233
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good, but you have to get used to the pressure of the noise-cancelling. They can get a little uncomfortable after a couple hours. I would recommend them to anyone who wants or needs the best noise cancelling possible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joe1, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Immerse yourself in sound!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m usually Apple products ALL the time. Without question. Then a friend said to go and try/listen to them at a display center. Not disappointed in the least. Best purchase made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RawDawg, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing performance of your WH1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Amazing quality just needs more bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bedt sounding headphones ive tried but need a littvle bit more bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chumerz, Amazing! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good headphones, not a 5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lighter weight and a little warm on the ears. Good sound quality, but i returned them after a few days. I prefer some of the other options. I also didnt like the way they set on my head/around my neck when I wasnt using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElliottE, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that the WH1000XM5 did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Best headphones
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best headphones I’ve ever owned by far, literally owned it for years now and no wear and tear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones to workout in and great over all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Baldo,
Thank you for your fantastic feedback on the WH-1000XM5 headphones! We're immensely pleased to hear that they have enhanced your workouts and surpassed your expectations. Your experience inspires us to keep providing top-notch products. Thank you for choosing Sony!
Best regards,
-Fred
Get it NOW!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and silent mode is nice as well. Def recommend. You'll have to get used to the settings first as they might be a bit difficult to adjust to your liking. Battery life is good too. Only con is it's not wster proof but i can manage with that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanoL Awesome! We're glad that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Simply the best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing all around! I use them regularly for my flights. Super easy to pair with my phone and the sound quality is top notch. Shut out the outside world with these world class, noise canceling over the ear headphones by Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhh tbh Bluetooth settings laggy sound is good tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gunner4455, We're glad that you like the sound quality. We're also sorry to hear that Bluetooth settings are laggy. For optimum performance, please ensure the software is updated. You may launch the Headphones Connect app to check the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Light weight and works great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.light weight headphones, noise canceling works great! can connect to 2 devices at once. My noise canceling feature broke the first month, but Sony replaced me with a new pair easy. Resting the headphones on your neck while not listening is not ideal. It is so tight that it is squeezing my neck. So far it is a great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer, Great choice! We are glad to hear that you are enjoying your newly replaced WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my first pair of headphones, and after some research I tried these and a few other brands at the store; these were the most comfortable, and in my opinion looked the best. Sound is great, noise canceling is great, and I could easily wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aubree, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones with awesome noise cancelling. I bought it for a flight, and now I use them to record music covers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyG, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son as a replacement of his Beats solo3. He was going to get another beats but tried the Sony and loved it. He uses it everyday for whether he is training, working out or doing schoolwork.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gonzalez25, Amazing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin