Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Sony delivers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ANC on the market, and solid on all other factors such as sound, battery life, style, and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanW, Amazing! We're thrilled to hear that you are enjoying the sound, battery life, style, and comfort. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
Highly recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really good sound quality. Noise cancellation is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HarisaT,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
Great Headphones
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are the best headphones on the market. Noise cancellation is elite. Neck and neck with Bose and Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelA, Amazing! We're thrilled to hear that you like the noise canceling function of your headphones. Thank you for choosing Sony. Erin
I LOVE THEN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love them! Theyre very comfortable on the ear and very cute! The sound quality is amazing and the noise cancellation is phenomenal!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for commenting, JennaJ! We're thrilled to know that you love your WH-1000XM5 and that you're satisfied with its very comfortable fit design, exceptional sound, and industry-leading noise canceling feature. Thank you very much for the perfect star review and for choosing Sony! - Romeo
Too good
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. I use for 5+ hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisA,
Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
Great Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is amazing. I got them mainly to use when I’m flying. The south’s crystal clear and the noise canceling feature works very well. Totally worth the $$$.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethTLP, We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Stays on during workout. Love the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaridG,
Perfect! We're glad that you like the fit and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headset is one of the top units they produce we’ve had no issues lightweight comfortable good sound quality it’s a Sony nothing else I needed to say
I would recommend this to a friendBrand response from SonyListens
Posted .Amazing, louismmmm! We are so happy that you are satisfied with the superb sound quality, very comfortable & lightweight design, and incredible performance of our WH-1000XM5.
These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with the WH-1000XM5 and for choosing Sony!
- Romeo
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has improved these in the last two years or so. They are sturdier now. They look better. The interface is a little better. The sound is a good as always.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerB, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good the phone I recommend this of course is very
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquelineM, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
Good ANC, Not comfortable, music is bass-heavy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling worked well. Music sounded okay, a little too much bass in my opinion but some people prefer that. I ended up returning these though for comfort reasons. The headphones have some weight to them and the headband is very narrow so it ends up putting a lot of pressure on the top of your head. For long plane flights or working at a coffee shop, I needed something comfortable and this was not it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you were not satisfied with the bass quality and comfort of the headphones. With the Sony Headphones Connect app, you can use the equalizer function to fine-tune the sound quality to your needs. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape.
Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, very comfortable, great battery life. They beat the Apple Air Max headphone by a mile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dotman, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the headphones for my wife for Christmas and she absolutely loves them. Great fit, great noise cancellation, great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AthraS, This is a great Christmas gift idea! We're very happy to hear that your wife loves them. And good to know you appreciate the comfortable fit, excellent noise cancellation, and overall quality of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
cool not life changing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] sounds good, not as well as you’d expect for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alan,
Thanks for sharing your review and experience with the WH1000XM5. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
Sound quality may vary depending on the source content. You have the option to adjust the equalizer function of the Sony app to fine-tune the sound quality depending on your needs. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
-Ralph
Get it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just amazing sound light battery goes forever don’t get anything else u do have to be carful not very strong
I would recommend this to a friendBrand response from SonyListens
Posted .Hey, Mohammed! Fantastic! We are truly happy to learn about your satisfaction with the amazing sound quality, long-lasting battery life, and superb performance of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
So happy with these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Tried out several in this price range and fell in love with these. So comfortable and the noise cancelling and sound quality is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JacobM, Thanks for sharing your feedback. We are glad that you love your Sony wireless noise canceling headphones. Our WF-1000XM5 n-ear headphones have two proprietary processors that cancel more external noise than ever, a new high performance driver unit, dual feedback microphones and noise isolation earbud tips. You will experience richer vocals and enhanced fine details, with the Dynamic Driver X driver unit. Noise reduction algorithms developed with AI machine learning suppress ambient noise and ensure the person on the other end of the phone can hear your voice clearly even in noisy situations. Thank you for your purchase. Enjoy! Vincent
expensive but very much worth
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some of the absolute best noise cancelling headphones on the market, yes they are expensive but very much worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LufaKlaskie, Fantastic! We're very happy to hear you feel that the WH1000XM5 is worth its price. Thanks for choosing Sony! -Sam
Solid for office and travel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are both great. Very clear and crisp, I do wish they were collapsing like the previous generations but not a huge issue. The only con are the "touch" controls as they can be a struggle
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergioH, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Please make sure to update the firmware of your headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-1000xm5/software/00278246. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Highly recommend it. Really smooth sound and the noise cancelling is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thankyou,
Awesome! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Not budget friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, however I believe the price is a little high for what you get. I would recommend getting the m4 rather than these. All in all, if budget isn’t an issue, then these are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin