Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best Yet Listening for Music or TV!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have difficulty with my hearing and these headphones are the best thing I have found. They’re comfortable and give great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alva, That's nice to hear! We're delighted that you find these comfortable and you're enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones are great!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a year using these headphones and they are great! Wish the volume could go a little higher but overall they’re really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jairo, Thanks for your feedback. We're glad that you like the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is insanely good. I used it to read my manga while the wife watched movies in the same room and I couldnt hear anything besides the playlist on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice JesusO! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Review for giftcard
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s rlly a 4.5 star headphone but better than the AirPod maxs imo better battery life, lighter, but it’s uglier than the AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kunuh, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We also appreciate that you like the battery life and lighter design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great buy!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. So much lighter than my AirPods Max, making them SO much more convenient to travel with. Good audio quality distinct (not necessarily better, but different) from other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSaxena, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Fancy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loved it. I will be purchasing to use for work also. Best purchase. Better then the Apple AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaQ, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Eady to use. Espcially being an artist and my hands are dirty I dont have to worry about my earbuds following out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethH, Amazing! We're thrilled to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise-cancelling works really well even when I was in airplanes. Love the sound system. Feel like my favorite song was a different song.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhatNguyen, Excellent choice! We're glad that you love the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Ok but not for the price for comfort
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Its a ok pair of headphones had to return due to the head band being uncomfortable compared to the xm'4s i think ill stick to those until sony makes a better headset with the same cushioning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, We're sorry that the headphones had to be returned. This is definitely not the news we'd lie to hear from you. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider this in your future purchase. Thank you. Erin
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I use them consistently and love that you can use and app to change settings and sounds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTBirdface, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
She cant hear me anymore
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my girlfriend and we haven’t talked since she put these on (she cant hear me).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi vinsjonin, Great! We're glad that you girlfriend is enjoying her new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried rhe Sennheiser - Momentum 4 and the HD 660S2 wired unit. For my listening taste, the Sony MX5 was the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Surravi7, We are glad to hear that your new Sony WH1000XM5 wireless noise canceling headphones are the best for you. Thank you for choosing Sony! Vincent
Sony quality and value offer an incredible listeni
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched these headphones a great deal before I actually purchased them . I am incredibly satisfied with my selection and would highly recommend them. They are definitely worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
LOVE THESE HEADPHONES!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony XM5’s deliver top-tier sound on my iPhone!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueG,
Very nice! We're happy to hear that you like the sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
not gym worthy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality but 3 pairs broke on me at the gym since the speakers broke from the weight slamming
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We're glad that you like the sound quality. We're sorry to hear that 3 pairs of these were broken. This is definitely not the news we'd like to hear from you. You can check or contact our Authorized Servicer to check for repair options available. Please visit https://us.esupport.sony.com/support/s/service?language=en_US
Sincerely,
Erin
More portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound however not as portable as the XM3 as the headphones do not close inwards.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OlgaG, Thank you for your feedback on the WH-1000XM5! We are glad to hear that you appreciate the great sound quality. We understand that the portability of the WH-1000XM5 may not match that of the WH-1000XM3 due to the design change where the headphones do not fold inwards. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Best bluetooth phones I've owed!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Phones are great. Sound amazing! Connects easily to everything I asked it to. Super comfortable. Excellent noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Progman, Great! We're glad that you like the sound quality, features, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Simply awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made with thought, and details, and close to perfection. A must-buy for those looking for performance and style.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Abrookz, Thanks for sharing your feedback. We are happy that you like your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Do not purchase.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible just horrible. Sound quality is great yet, device has so many issues, constantly disconnects from Bluetooth, features you don’t want on turn on. Everything besides the sound quality is terrible. I will never buy a pair of Sony headphones ever again, I truly wasted my money, sound quality doesn’t cover the rest of the issues these headphones have.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi barcelona10, We're sorry to hear about the issues you're experiencing with your Sony WH1000XM5. While we're glad you like the excellent sound quality, we regret to learn that everything besides the sound quality is terrible. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve the intermittent Bluetooth issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
If you are unable to resolve your concern and need further assistance on your other issues about these headphones, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Awkward headband
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony produced another solid NC headset with great connectivity. However, compared to XM3 and XM4 the head feels like cheap plastic. The ear cups and ice and comfortable but its difficult to look beyond the headband.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuhammadB, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin