Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Good sound, not super comfy
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Just not a fan of the band if i’m being honest, i prefer the flat band. Sound is great, especially the NC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shean, We're glad that you like the sound and noise canceling function. Your feedback matters as it help us improve our products. Thank you for choosing Sony. Erin
Great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really underestimated the noise cancelling on this, I sometimes cant even hear myself with it on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolRanch, we're glad you are enjoying the noise canceling feature of our product! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall really good quality of sound and comfort.. I really enjoy the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Luanari20,
That's awesome! it's nice to know that you are enjoying the amazing sound quality and comfortability of our XM5 headphone. Thank you for choosing Sony! - Marco
Awesome but expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are top drawer..but i need gym headphones and these felt too expensive and fragile. But sounds is the best I've had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mo2nam, Amazing! We're are thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony xm5 headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonny headphone xm5 are so easy to set up The sound is awesome and the voice cancellation is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Denn,
We appreciate the 5-star rating and we're glad to hear that you like the easy setup function, sound quality and voice noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Just Not It
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was pretty disappointed with the XM5s. Aesthetically less pleasing than last generation (opinion), no clear improvement in sound eq, noise cancellation doesn’t seem any better than cheaper headphones, AND there’s the subscription for using a feature on them??? My biggest complaint would the comfort on the ear cups. The material gets very warm and eventually sweaty if you use them an extended period of time. Overall, I think you can buy better at a similar price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AydanR, Thanks for sharing your experience with the new Sony XM5 Wireless headphones. We're sad to hear that you are not impressed with it. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The WH-1000XM5 headphones have a built-in equalizer on the Sony Headphones Connect app which can be customized to fine-tune your music to your liking. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If the effect of noise canceling is not sufficient, you may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00267839
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones really do live up to the hype. i went in a little skeptical because i wasn’t sure just how good they would be, bur they exceeded my expectations!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anon, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Thank you for choosing SONY unit. ~Earl
Good sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for my girlfriends birthday she loves them uses them for studying and music they are perfect!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pedro, Awesome gift! We are glad to hear that she's enjoying the WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, super comfortable, great sound and love their compatibility with my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeshjaleeB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones. Had to make a decision between apple, but definitely better in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoldE,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great headphones very soft to you ear and comfortable I definitely recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarnetO,
Awesome! We're thrilled that you like the fit and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a major update from Sony WH-1000M4. If you have M4 then no need to replace it. Battery life is good, design is better then M4 Sound quality : Sony is the best that money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sumanth! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Good but...
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Nice ANC headphones, but only woth it if on sale. When usong with iphone i had some connectivity issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zoewgs,
Thank you for your time writing this review! While we are glad you like your WH1000XM5 noise canceling headphones, we're sorry to hear that you are having issues when connected to your iPhone. Let's work together and resolved the issue.
Here are some troubleshooting steps you can try:
Ensure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection”.
Remove any obstacles between the iPhone and headphones.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.
Connect the headset and the Bluetooth device once again.
Turning off [Service Link] on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Headphken
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I like em veey very very veey veey very very very very mucb thank yiu hest buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Runndog, Awesome! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
No issue whatsoever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are dope! If I had to complain about them, the headphones aren't as waterproof. Sound quality is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KWVY4, Great! We're glad that you are enjoying the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Comfortable Durable and Sleek
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. the extra mics for noice cancelling are very cool. I like them better than the last sony headphones. interesting carrying case though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bacin,
Amazing! We are so happy to hear you love your new WH-1000XM5! We are also delighted to know your satisfaction with the exceptional noise canceling function, very comfortable fit & stylish design, and superb performance of these headphones. We greatly appreciate your input with the supplied carrying case.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Awesome very much worth the money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works very well. I was concered about connectivity with samsung devices bit connects well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniela We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
It's the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this headphone, and it is the best!! It came so quickly and with a nice package. It definitely worths the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melanr, You've made an amazing choice! We're glad to hear you feel that the WH1000XM5 is worth its price. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great sounding headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried the similar sony ones first and enjoyed them but when i tried this it had a much better all around experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roman, We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Solid headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great with clear bass, charges fast, lasts long, with great noise canceling, and I enjoy the software.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, CooperF! We're glad that you are impressed with the new Sony XM5 Wireless headphones. Make sure to always update your device's firmware to enjoy its amazing features. Thanks for choosing Sony! -Craig