Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones! Sound Cancellation is perfect for those who commute to work and don’t want to hear the chaos of the outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TONE,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
What? I really cant hear you!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling I’ve ever experienced. I had conference calls in Starbucks and no one heard the espresso noises or cool indie music in the background!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
Amazing! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise canceling is amazing and the feature where you put your hand over the one headphone and it let's you hear people talking is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jade, This is great! We're also delighted to hear that you like the noise canceling function and features of your WH1000XM5. Thank you for choosing Sony! Erin
best headphones ever
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing product, great quality and sound and top notch noise cancelling. It feels very light when wearing. i highly recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noel, Great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Great slim fit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit. The features of this product are great and the noice cancellations work perfectly. Great fit on the head without messing up the hair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2kidMom, Great! We're thrilled to hear that you like the sound quality, noise canceling function and fit. We appreciate your feedback and thank you for choosing Sony. Erin
Good headphones but bulker case
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The headphones are pretty good but I used them on a 3 hour flight and you would imagine that you could wear them for long periods at a time but the stick of a headrest causes an ache on the head over the certain amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iann,
Thank you for the review and we're glad to hear that you like the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Back in my day, whenever I got 3rd party headphones, they were always Sony. For the past 10 years I went with LG, because they were the only ones that had a good/ practical headphones. Out of 4, 3 are still working! I got the black one on 4/18/22, 2 weeks later I had to change them because they were loosing connection. The second black ones today 5/11/23 , I had to return them because the touch pad wasn't responding anymore unless I restart the headset. So today I got the blue one, hopefully they'll last more than 2 weeks... plus a question: did the people at Sony who were testing these, never looked up while having this headphones on their heads? Because they're really falling off, if you look up and forget you have them on your head...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adrian, We are sorry to hear about the issues you've experience. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We also hope that the replacement will give you a great experience this time. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-canceling works wonders! The touch is pretty sensitive, otherwise great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoL, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Tune Out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. You can tune everyone and everything out. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LashandaR,
Thank you for the 5-star rating! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!
-David
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product just not good if your sweating a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AngelG,
Thanks for posting your review!
We acknowledge your observation regarding their performance during periods of significant perspiration. The WH-1000XM5 headphones are designed for exceptional noise cancellation and high-fidelity audio in a wide range of listening environments, and while they offer comfortable wear, they are not specifically rated for extensive sweat or water resistance.
For activities involving heavy sweating, we recommend exploring our headphones designed with a higher degree of water and sweat resistance to ensure optimal durability and performance.
We wish you to continue enjoying your XM5 headphones and discover the exceptional sound quality and immersive listening experience they can offer.
Thanks for choosing Sony!
Sincerely,
Jenn.
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, they are very comfortable and have a really high noise cancelling feature. On a flight these cancelled more noise than the bose ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristinaM, Thank you for the positive review! We're thrilled to hear you love the comfortable fit and top-notch noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Best headphones I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never loses to amaze me with the build and sound quality. Very light weight for the size of the headphone. ANC and sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SankalpK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
They added some nice touches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the XM4's a few years ago and the XM5's have improved since then. They're more comfortable and slightly lighter than the previous model and it dominates the ANC microphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaydiamond,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design and ANC of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
The best.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had. It’s been two years and I cannot imagine having any other headphones. I hated the AirPod Pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelPer, Great! We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
Love these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing sound and noise reduction. Feature of being able to tap on the earpiece when someone is talking to you so you can hear them is super!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CheapMarga, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
Way Better than the Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no way you can go wrong with this as a travel device. The XM4s might be able to fold but these premium headphones paired with an android or iphone do much more to separate itself from the pack. Cheaper price as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Background noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for the wife to use for work. It works!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanB,
What a thoughtful gift! We're thrilled to hear your Sony XM5 headphones are delivering effective background noise cancellation for your wife's work. Thank you for choosing Sony! Enjoy! -Maria
I love it but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ANC and the new mics really makes a difference when you're having a phone call in public. I wished the sound was a little more crisp and sounded a little louder! Other than that I would recommend 9/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josue166, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had each 1000 series since XM2. I love the look of these more the rest of em and they as expected sounds amazing. My only gripe is that i wish they were about to fold the cups down when i have them tested on my shoulders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drewdown,
That's awesome! We're glad to hear that you love the sound quality of the headphones. Your input is much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
Reveiw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good but very easily broken and can have faults!!!!
I would recommend this to a friend