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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6355 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 6,355 reviews
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Ear comfort!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Back in school and taking long walks listening to lectures, on my computer for hours a day. Wanted to try some over the head earphones for ear comfort. Love these! Super long battery life, noise cancelling. I love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AverieK,

      We are elated to hear that your WH-1000XM5 headphones are making such a positive impact on your studies and your daily walks. It is wonderful that you are enjoying the industry-leading noise cancellation and long-lasting battery life, especially during those marathon sessions at your computer. We are thrilled to provide the comfort you were looking for to help you stay focused on your lectures.

      Thank you for trusting Sony to be your companion through your academic journey.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel quite a bit and I needed something that could give me quality sound and block out engine noise and crying babies on my flights. Love the quality, the feel, the long battery life, the sound and the noise cancelling ability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lmyers5165,

      It’s a true pleasure to hear that the WH-1000XM5 has become your ultimate travel companion for those long flights.

      We specifically engineered our Integrated Processor V1 and HD Noise Canceling Processor QN1 to handle tricky ambient sounds like engine roar and high-frequency noise, ensuring your personal space stays quiet. It’s wonderful to know that the lightweight feel and long battery life are keeping you comfortable and powered up throughout your journeys. We are glad that the sound quality and noise-canceling performance are delivering the premium experience you needed for your travels.

      Thank you for trusting Sony to be your companion on the go.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great overears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation. They pair well with Apple devices and android/PC which is ultimately why I got them, bc this one chick in my office is so incredibly loud when she’s on virtual meetings. I can still hear her, but it’s not as distracting. I do like how they are very light and comfortable. The sound and noise cancellation is comparable to the AirMax pros that my husband owns. These are much lighter. Downside is the case is rather bulky, but the AirMax pros only come with a bra-like case, LOL, and they are quite heavier. I do with the case was more hardshell. Right now the case is a canvas covered cardboard like material. If you need compact for frequent travel go with the Beats overear, otherwise, you can’t really beat these. Battery seems to last forever in between maybe an hour of listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HollyV, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Best ANC headphones from Sony yet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality and feel. The headphones are extremely lightweight, and the noise cancelling is best of its class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeshavB,

      Thank you for the wonderful feedback! We're glad you're enjoying the lightweight design and industry-leading noise cancellation of the WH-1000XM5.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of sound on these is astounding as well as its battery life. You practically dont notice them when theyre on your head either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoseC,

      Thank you for choosing Sony!

      We’re excited to hear that the WH1000XM5 headphones are delivering astounding sound quality and impressive battery life. It’s wonderful to know they are so comfortable that you barely notice them while wearing. Your feedback truly encourages us to continue creating products that enhance your listening experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    "The Bomb!"

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are, as the young people say, "the bomb!" They're uber comfortable, the sound is awesome, and the price, while a little more than I wanted to spend, is justified when compared with some others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrotherMinister,

      Thank you for choosing Sony!

      We're honored to hear that you enjoy the comfort and sound quality of the WH1000XM5 headphones. Your appreciation means a lot to us, especially knowing the value you see in the product despite the price. We hope they continue to enhance your listening experience every day.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherzadA,
      Many thanks for the 5-star rating! We're thrilled to hear your enjoyable experience with the superb sound quality, features, and overall performance of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Bass, Battery life

    Rated 5 out of 5 stars

    You won't regret buying these headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thoroughly impressed with these headphones. The bass in music is top notch without muddying the sound. Paired with the app you unlock it's true potential. I'm more of a wired headphones guy but I find myself using Bluetooth more often than wired. Sony has Bluetooth all figured out with their LDAC codecs. I'll quickly add the ANC is bonkers. You can tune anything out .I could go on and on about how great they sound but I can't skip over the build quality. Smoothe as butter adjustments and functionality not to mention THE most comfortable over ears I've ever used. The ear cups are like clouds and if you're like me and have issues with your ears getting too hot wearing over ears mine do perfectly fine in these after 8 hour workday. Which brings me to battery life. I can use them all day Monday thru Thursday at work with a single charge and quickly charge them after getting home and finish out the week and weekend as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerryP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones by far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, sound quality is great, and easy to connect to Bluetooth. Battery life is also excellent. Love these headphones!! Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, ABPO!

      We are absolutely thrilled to hear how much you love your WH-1000XM5 headphones! It’s wonderful to know that we hit the mark on comfort, and that you are enjoying the great sound quality, easy Bluetooth connectivity, and excellent battery life.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Stellar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive, but after a month of use I absolutely love these headphones. The noise canceling works great, the sounds is fantastic, they are comfortable to wear for hours and the battery life is long. I didn't own a pair of xm4 so I don't have a comparison but these are well worth the money thus far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanB, Amazing! We're glad that you like the sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones for being on the Spectrum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these because I wanted to upgrade from Audio Technica ATX-M50's. These are admittedly a pretty huge upgrade from the ATX's, however I think they are the best in their price range, especially giving you superior sound quality without getting close to $1000 like its competitors. Everything is very easy to use, phone calls are perfect, bass and audio quality for everything from heavy rap to hard rock to lullaby music is amazing. I am on the autism spectrum and hate flying for many reasons, these made my last 3 hour flight a piece of cake. Lastly, they're very comfortable, even when wearing for several hours. Genuinely, these are a lifesaver for anyone with any kind of sensory issues.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Alex,
      What a nice upgrade! You made the right decision in getting our WH1000XM5. We are very happy that you are pleased with the audio quality and performance of your new XM5. You can listen to your favorite music for long hours, thanks to the comfortable design of the ear cup. And most of all, we are delighted to hear that it helped you with your travel. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear-Hugging Magic! - 5 Stars

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony WH1000XM5 headphones from Best Buy are like a fairytale for my ears! Noise-canceling? It's like an instant peaceful island getaway - even at family gatherings! Comfort? It's like two fluffy clouds hugging my ears during Netflix marathons. Touch controls? I feel like a DJ at a silent disco, swiping to adjust volume. Battery life? Endless! I haven't charged them in a month. Are they secretly aliens? Sound quality? It's so good; I can hear music notes high-fiving in my brain. Plus, they're cat-ignoring magic! My cat knocked things off shelves, but I was too busy jamming out! :') In short, Sony WH1000XM5 headphones are audio paradise. I'm a noise-canceling, music-loving superhero now! P.S. If you see me dancing in the street, blame these magical headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, AnaH! We're glad that you are happy with your new Sony XM5 Wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones, great quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why did I wait so long to get some over the ear headphones?! These are incredible! Great ANC, amazing sound quality over Bluetooth and 3.5mm, and very comfortable. I use them for music, planes, and games and TV when my wife is sleeping. Controls are intuitive and easy to use. The control app also allows you to choose a custom equalizer similar to choosing an eyeglass prescription (better 1 or 2?) which gives the best sound to your ears. Add to all this, the battery lasts forever. I have used these for easily 10-15 hours and only used 30% battery with ANC on full time. These are not cheap but they are certainly worth it if you want great quality. The only downside is the lack of any waterproofing (the instructions even warn against sweating. But I would still give 5 stars as these are not meant for heavy outdoor/exercise use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlueAboutBluetooth,

      Awesome! You've made a great choice! We are extremely pleased to hear your satisfaction with the amazing sound quality, very comfortable fit design, industry-leading noise canceling function, ease of use, customizable settings through the Sony Headphones Connect app, and long-lasting battery life of the WH-1000XM5. We truly appreciate your feedback with the waterproofing.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Pretty Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones and there are only a few small things (nothing that have to do with how they sound) that make the difference between 4 and 5 stars for me. Get all the good stuff out of the way: they sound positively amazing, one of the best in their class (these and AirPods Max are pretty much equal to me in sound quality). They have the absolute BEST noise cancelling I have tried. They're very light and comfortable, and the battery life is great. They paired no problem with whatever Bluetooth devices I had handy. Here's why they're 4 and not 5 for me: - They slide on my head. I know this is very different depending on a lot of factors, but I have the adjust them pretty regularly when I'm wearing them. Your mileage may vary. - They don't fold flat for travel - For some reason on two PC's in my house they sounded terrible when paired via Bluetooth. On other PC's and every other device I tried (including a Steam Deck), they sounded fine. No idea what is happening there. Overall a very worthy option if you're in the market for premium noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WhiplashPants,

      We're truly happy to hear you're overall satisfied with your purchase and you like most of the features, especially the great battery life, excellent audio and noise cancellation, and they are very comfortable to wear. Unfortunately, they don't fold as they do in the XM4. We're also sorry to know that they slide in your head. Try adjusting the headband and the earpads properly. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      Sound quality when listening to music from a computer through your headphones may be poor (e.g., difficult to hear the singer’s voice, etc.) for the first few seconds after the Bluetooth connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.
      If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection (this should increase the sound quality through your headphones). As for the operations on your computer, refer to the operating instructions supplied with the computer.

      If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    HANDS DOWN BEST HEADPHONE FOR IT'S PRICE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 is (IMO) the best wireless headphone for its pricepoint and one of the best on the market..PERIOD. Excellent transparency, the best call quality, arguably the best ANC, great connectivity, and super comfortable. It's sound quality is a bit subjective as straight out of the box I felt it sounded good but not great. A little bass heavy and bloated but it also has one of the best app EQ's which makes it sound fantastic once you find your favorite settings and really brings it up to par with other wireless headphones that are twice the price. In fact if I had to find one flaw it would be the short charge cable (a 6" cable is a joke) but that's the only thing I can think of. I absolutely love the XM5 and it is DEFINITELY worth it's price tag.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse,

      Thanks for sharing your 5-star review and experience with the WH1000XM5. We're glad that you like the call quality, noise canceling function, connectivity, and comfort of the headphones. It's also great that you were able to adjust the sound quality to your standards. Your feedback about the supplied charging cable is greatly appreciated.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent sounding noise cancellation heaphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before I review this I have to say I am not an audiophile so this is more of a layman's review. I bought these headphones after watching numerous reviews from YouTube. To me, they sound great out of the box but if you download the app, you can customize the sound to how you like. I'm sure there will be other reviews with how these noise cancel on a technical level but for me, my lawn company comes around at least twice a week with their loud leaf blowers, weed whackers, lawn mowers and such. With these on, I hear very minimal of that noise. They are comfortable for long periods of use (over 2 hours for me) and they aren't too heavy on the head. There's several convenience features like holding your hand over the right ear to soften the sound so you can hear other people or you can just start talking and it will do the same and stop your music (although these are neat features I think most people might find it rude if you talk to them without taking off your headphones). All in all I am very happy with the money spent on these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi z0mghenry Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    The vest headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 is widely regarded as one of the best headphones on the market. It offers exceptional sound quality with deep, powerful bass, crisp mids, and detailed highs. The active noise cancellation is top-notch, effectively blocking out ambient noise and creating a more immersive listening experience. The headphones are comfortable to wear for long periods, thanks to their plush ear cushions and adjustable headband. Battery life is impressive, providing up to 30 hours of playback on a single charge. Additionally, the WH-1000XM5 supports advanced features like ambient sound control, touch controls, and seamless integration with virtual assistants. Overall, these headphones deliver superb audio performance, comfort, and a wealth of features, making them an excellent choice for music enthusiasts and frequent travelers alike.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi J2neljis, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - Sound quality is great - Design is very sleek - Case has a premium feel to it Cons: - Does not fold - Takes up so much space in your purse when traveling Personal take: Overall, it is a great product. The cons don’t bother me that much since I use it mostly at home. Whenever I bring it with me outside, it doesn’t leave my head. So, it not folding and taking up space isn’t an issue for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user722911,

      We are so glad the WH-1000XM5 is delivering that bar-none sound quality and comfort you were looking for! It's great to hear that even though they don't fold, the sleek design and premium case are working well for your lifestyle, especially on those long flights.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Portability

    Rated 5 out of 5 stars

    Sony does it again

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After investing in the XM4's, i saw this model and all of its improvements. Sturdy build, comfortable ear cups, and long battery life with great sound. My only cripe would be that it doesnt fold, so the case is a bit big, but well worth the sacrifice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby,

      That's great to hear! It sounds like you're really enjoying the improved features of the WH-1000XM5 headphones. We understand that the non-folding design might take some getting used to, but we're glad you find the trade-off worthwhile for the enhanced build quality, comfort, and performance. We appreciate you sharing your experience!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Portability
    Best Buy Employee

    Rated 5 out of 5 stars

    ANOTHER BANGER BY SONY

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I loved my 1000XM3s. They were my daily driver headphones for over 2 years. When they finally died on me, I decided to try the Apple AirPods Max. Wow what a mistake that was. They were bulky, heavy, and did not sound nearly as good as I would have hoped for their cost. I returned the AirPods for these Sonys, which were on sale for about half the price of the AirPods. These sound SO MUCH more premium and are infinitely more comfortable. I wish these would fold up a little smaller, but I have no real complaints about them. I love that I can use these as Bluetooth or with an INCLUDED aux cable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jake,

      Congratulations! You've made an excellent decision by upgrading to the WH-1000XM5. We're thrilled to hear about your satisfaction with its amazing sound quality, very comfortable fit, and superb performance compared to another headphones' brand. Thank you so much for the love and for choosing the best brand, Sony!

      - Romeo Sony_US