Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Xm5 headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my xm5 headphones especially the noise cancelling ! It lasts so long too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyK!
Thanks for the review!
It is fantastic to know that your WH-1000XM5 headphones are working out so well for you.
These headphones use two processors and eight microphones to keep the world quiet, so you can focus on your music. Plus, the battery is built to go the distance, giving you up to 30 hours of play time on a single charge.
Thank you for selecting Sony headphones!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great noise cancelling and battery life!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Battery life is excellent and the noise cancelling is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParkRat, We're glad to hear that you love these WH-1000XM5 Wireless Noise Cancelling Headphones. With a huge 30 hours of battery life you’ll have enough power even for long trips. If you need to top up in a hurry, you can get 3 hours’ worth of charge after just 3 minutes with an optional USB-PD compatible AC adapter. The WH-1000XM5 headphones feature intuitive touch control settings—for example, push the button on the left side to switch from Noise Cancelling to Ambient Sound or use the touch panel on the right side to play or pause music, skip tracks, change volume and much more. Thanks for choosing Sony. Jay
The Perfect Headphones for Business and Travel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these Sony WH-100XM5 headphones for about a month now, and I'm absolutely blown away. They're the most comfortable headphones I've ever worn, and the noise cancellation is fantastic. The sound quality is also top-notch. The bass is deep and rich, and the highs are crisp and clear. I've listened to all sorts of music with these headphones, and I've never been disappointed. The headphones are very portable, which is great. I've traveled with them on airplanes and they're great. Overall, I'm incredibly impressed with these. They're the best headphones I've ever owned, and I highly recommend them to anyone looking for a great pair of noise-cancelling headphones. Bonus: These headphones inspired me to start my own entertainment business. I use a logo on headphones with an aux cable plugged into them in my company's logo. The headphones represent the power of music to inspire and connect people. I'm so grateful to Sony for creating such an amazing product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi McGrailTech,
Thank you for taking the time to write such an in-depth review of your experience with the WH-1000XM5. We are so happy to know that you are well-pleased with its very comfortable fit design, industry-leading noise canceling function, exceptional sound quality, and superb performance. We are also delighted to know that these headphones inspired you to start your own entertainment business, that's amazing!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
great for NC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some excellent headphones. Coming from a cheap 40 bucks JBL 520, its been a great leap, and with the correct EQ, its just an incredible experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoaZubiate, What a fantastic upgrade! Moving from a $40 headphones to the Sony WH-1000XM5 sounds like you've truly leaped into a new world of audio experience. It's amazing how the right EQ can transform an already excellent product into something even more incredible. Enjoy your new, immersive sound journey with these top-notch headphones! Thanks for choosing Sony. -Jess
Review of my SONY XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a good product but I wish the noise canceling part of it was better. I don’t think I regret purchasing it because I love using it, however, I do feel like the reviews I read online were more honest about how much noise it cancels. For example, someone said that they weren’t able to hear a crying child who was sitting next to them. I think that’s false. I feel like what it would make the outside noise faint rather thank canceling it and in my personal opinion, they cancel noise better than the XM5 (which I know many reviewers would disagree with). I don’t know if you get what I’m saying. Connecting to my headphones isn’t the worst, but I do feel like downloading the app is a little unnecessary. Other than that, customer service at Best Buy was really good and helpful!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YasmineM, Thank you for sharing your feedback on the WH-1000XM5 headphones. It's great to hear that you enjoy using them and had a positive experience with Best Buy's customer service.
Regarding the noise-canceling feature, it's important to note that noise-canceling technology is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
As for the app, it is designed to enhance the user experience by providing additional customization options and features for the headphones. However, we understand that not everyone may find it necessary. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Couldn't be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones i have owned. They might look big but they are smaller and lighter than you think. I work in a very loud environment, i can still hear things but its 5-10% of what i normally would. The quality is much better than other headphones i have used. I love these headphones so much i got a second pair. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesApartment, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great but fragile.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I have ever used. The sound is great and the noise cancellation is better than anything you can dream about. I say this with the rider that I have 3 noisy toddlers. The only downside is the crappy fragile build. I have to careful all the time and I shudder to think of what will happen if one of my kids get their hands on it while I am not looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AkintobaK, You've made an amazing choice! We're glad you like the great sound quality and industry-leading noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Absolute beast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design wise they headphones in my opinion look so clean and gorgeous. They are lightweight and don't creak and rattle and really don't feel cheap. Sturdy build. Sound quality wise these bad boys are amazing. Clean highs and mids with a crisp low end. The bass is crisp and punchy. The Sony headphones app allows for so much customization of the equalizer to each person's preference. I like clean and crisp highs and mids with clean punchy bass line that doesn't over power everything else. The sound stage is pretty good and at this price point they are really really amazing. The instrument and sound separation is very distinct with different genres which is wonderful. The app is a must for these headphones for control changes and eq settings and updates. Ldac is also a nice welcome on Android phones. Works perfect for both Samsung and Apple devices in my usage. I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rt28,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're happy with the sound quality, smart features and compatibility of the headphones for your devices. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Pricey but worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and so much lighter than the last model. Luckily I caught it on sale for $50 less. The ANC is great. Perfect for plane rides. Also comes with a premium color matching case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wokDONTrun, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Grear, till they will break!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, till they break a few months in. Pay for the GS warranty, you will need it. Sony needs to hire me to real world test these. Im on my 6th pair in 2.5 years. Oh, the 5s sound much better than the new 6s, just fyi. Buy the cheaper pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ValerieM,
It is great to hear that you prefer the sound quality of the WH-1000XM5. We appreciate you sharing your long-term experience and your feedback regarding the durability of our headphones, as user insights are incredibly valuable to us.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new design of the xm5s they are super comfortable i find them even more comfortable than the xm4s which is saying alot, abother thing i find they really imrpoved on is the multi point connectivity the xm4s where good with multipoint but the xm5s are amazing with multipoint connectivity between my computer and my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, We truly appreciate you taking the time to share this wonderful feedback! Good to know you love the new elegant and lightweight design, comfortable fit, improved multipoint connectivity, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
LE_WH-1000XM5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are the absolute best purchase I could have made! The sound cancellation on these are absolutely supreme, along with the Ambient mode it works wonders no matter where I bring them they fit perfectly. The battery life is beyond AMAZING charges in minutes and stays alive for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndresD,
We're so glad to hear that your Sony headphones have proven to be the absolute best purchase, and thank you for your glowing 5-star review! The combination of supreme sound cancellation and the intuitive Ambient mode really makes every listening experience truly special, no matter where you take them. Plus, we're thrilled you appreciate the battery life—it’s designed to keep you connected for hours with just a quick charge.
Thank you for choosing Sony. Have a great day!
DiegoV.
Really good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones never had a problem with them and I’ve had them for 2 years
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ObedN,
Thank you so much for sharing your experience! We are happy to hear that your Sony WH-1000XM5 headphones are still performing flawlessly after two years of use.
It is always our goal to build products that are not only high-performing but also durable and reliable for the long haul. We truly appreciate your loyalty to Sony and are glad to have been a part of your listening journey for the past two years.
Best regards,
Dominick
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are amazing. They have really great noise cancelling and you can always change it to ambient mode when you want to hear your surroundings. They’re perfect for at home use and outdoor use as well. I love the touch control on the side of the headphones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelM, Thanks for sharing your experience. We are thrilled to hear that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Best Buy the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones specially the vacuum system is making it special because it’s really quiet so you can’t hear any noise. I love it. Good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple, We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, design,finish,digestible sound. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyce, We're happy to hear that you like the quality, sound, and design of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great option.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good build and sound quality, battery life and I love the case. I just wish they had more bass options and could be folded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OsvaldoJ,
We are very glad to hear that you are enjoying the premium build, exceptional sound quality, and long-lasting battery life of your WH-1000XM5! We designed the sleek, streamlined silhouette and the matched carrying case to provide a sophisticated feel for modern travel. Regarding your feedback on the bass and folding design, we appreciate those insights; we encourage you to explore the "Sony | Headphones Connect" app, where you can use the built-in Equalizer to deeply customize the low-end frequencies to your specific liking.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a comfortable pair of headphones for daily use and these fully filled my satisfaction since they are really lightweight and adapts well to my ears since they are expandable. Fully recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonS,
Awesome! We're delighted to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Nice to know you are enjoying comfortable fit, lightweight, and features of the unit. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
Awesome headphones! Definitely recommend!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I saw these headphones at a retail store at the airport and I tried them on and the airport got super quiet! I was like woe these are so cool! I played some music on them and the sound was crystal clear. I was so impressed I ended up buying some. They are so comfortable and look great. I use them around the house and when I work out. They are also great for travel especially while on flights the noise cancellation is awesome, plus great for watching movies and listening to music. I definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaime19, Thank you for sharing your experience with the Sony WH-1000XM5! It's great to know that you found the sound quality crystal clear and the headphones comfortable for extended use, whether at home, during workouts, or while traveling. And good to know you appreciate the exceptional noise canceling feature of this headphones. Your recommendation means a lot to us, thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Review on
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really nice quality sound. They feel expensive and good quality.Sony is very reliable so I highly recommend them !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alondra, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl