Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought em as a gift and my sister loved them. The appearance is cool, she says they are comfortable and the sound is great. They fold nicely and are very well built. Customer service was excellent as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, We're glad that your sister loves her new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned, the noise cancelling is awesome and the sound quality is extremely good for Bluetooth headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Masonb,
We are immensely pleased to hear that these are the best headphones you’ve ever owned and that you are enjoying the "awesome" noise canceling! To deliver that industry-leading silence, this model utilizes two processors controlling eight microphones—the Integrated Processor V1 and the HD Noise Cancelling Processor QN1—which work together to dramatically reduce high and mid-frequency noise. Furthermore, the sound quality is elevated by the specially designed 30mm driver unit, featuring a light and rigid dome for more natural sound, while DSEE Extreme™ upscales your compressed digital music files in real time for a truly premium listening experience.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
- Pros mentioned:Sound qualityCons mentioned:Price
Good for casual listeners (only them)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones are very good if you’re looking for a well mastered casual listen, definitely not for audiophiles! The hi-fi system is tuned to a specific master/engineer and will change the producers intentions to instrument (or song in totality)! Would not recommend to music producers! But for casual listeners, it’s a good choice… maybe not for the price though, if you like how they sounds they’ll be a good suite, but if you want true transparency this is not your choice!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Eric,
Thank you for sharing your thoughts and feedback on the Sony XM5 headphones. Although they may be considered pricey, these headphones are crafted to cater to a diverse range of customers. Additionally, we also offer professional headphone models that cater specifically to those with a profound passion for music. Again, we appreciate your feedback. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Headphones xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality I love the noise cancellation too. And they are super comfortable I like headphones that cover my ears completely so I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amer, Great! We're pleased to hear that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great upgrade
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX3 and these are a nice upgrade in comfort, convienve and features. Audio just as good as before. The ability to detect when you remove them is game changing! Seems to have better range as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and long battery life. I wore these headphones on a 14 hour flight and they cancelled out all the jet engine noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SARAHN!
Thanks for taking the time to share your review!
We are thrilled to hear that your WH-1000XM5 headphones made your 14 hour flight so much better by blocking out all that jet engine noise.
Thank you for selecting Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
sony xm5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphones, lightweight, amazing sound quality, amazing noise cancellation, everything about these headphones is amazing for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! Thank you so much for the 5-star rating and for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Great sound!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is really good and plays good sound for music. I really enjoy the touch sensor control on the headphones and especially the quick attention. It feels light so I can wear for a long period of time. I like the color and minimal design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi viavee,
Great! We're glad that you like the noise canceling function, sound quality, touch controls, weight, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great for autism
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones, very comfortable, even with hoop earrings on. Noise cancelling is very good, cancels all background noise. You can still hear a nearby conversation but it's muffled. Ambient noise feature is nice and it's adjustable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexW, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Very Much Worth The $$$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Really comfortable and the features through the Sony app are so comprehensive. Easily the best I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the glowing review, binauralbingus23!
We are thrilled that you’re finding the WH-1000XM5 so comfortable for your listening sessions. We’re also glad you’re diving into the app—we put a lot of effort into making those features comprehensive so you can truly "tune" the headphones to your specific lifestyle.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best Headphones in the Market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing - The sound, the bass, the noise cancellation, and even the battery life; however, the only downside I would say is that these headphones are not sweat resistant. I purchased them thinking I could use them at the gym, but they’re prone to getting damaged, but they are really good headphones nonetheless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for the review and we're glad to hear that you like the bass sound quality, noise canceling and battery performance of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great in every aspect EXCEPT BASS.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always hesitated in spending so much for a pair of headphones. I’ve used a lot of Beat headphones and wanted know what I was missing out with Noice Cancelling Over the Ear headphones. It’s everything I expected. Audio is extremely crisp without interruption from your surroundings. You have more control inside the app with Ambient surroundings which allow you to hear the space you’re surrounded in with music playing. You can also set the headphones to react to your voice, the moment you talk it’ll mute the song. That can get very annoying if you like singing to songs so I turned that feature off. It’s worth the investment to buy one of these. Only thing I thought would be better would be the Bass. There isn’t ANY AT ALL. For $400 you would think it would give you some nice bass, but it does make it up elsewhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanL, Great choice! We're glad that the noise canceling function meets your expectations. We also appreciate that you are enjoying the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality headphones. The feel is nice when you put it on your head. No pinching and could probably wear when I'm sleeping. Great sound and fantastic noise cancelling. I use them during a noisy class and work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whitney, Excellent! We're glad that you are enjoying the sound quality and noise cancelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect for flying.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them a lot. However, the touch buttons are a bit sensative. The noise cancellation is near perfect. Took them on a flight and apparently there was a baby screaming the entire time behind my seat. I heard nothing. Yet, i could hear the pilot when i needed. Bass could be better but overall, great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Provoked,
Thank you for sharing your detailed feedback!
We can't be happier to hear how much you like the WH1000XM5 headphones and that the noise cancellation is "near perfect," especially during your flight.
We also appreciate your honest input regarding the touch controls being sensitive and your desire for stronger bass. Your insights are truly valuable as we continuously strive to refine our products. We hope you continue to enjoy the exceptional audio experience and test adjusting the audio settings on our Sony Headphones Connect App—this may enhance the bass!
If you any question regarding the adjustable audio settings on the app, you can always contact our dedicated support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Excellent gift for my 71yr old mother.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my mother to use when travelling or at home. The noise cancelling is better than anything else available on the market and the comfort is above and beyond as well. They are quite expensive but these are the best ones on the market that I could find and try prior to purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StCloud, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound and feel amazing. They help me immerse myself into anything i listen to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jamuel, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good, nice base respose with mid and high sound. Very comfortable to wear on long flights. Nice feature that when you take off head phones the movie or music you listen to will stop the replay when you put the back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregF, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Nice gift !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a perfect Christmas gift for my daughter; she loves them and now she doesn't want to take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Becky!
We are really happy to hear that the WH-1000XM5 were a hit with your daughter and that she’s loving her new gift!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
THE BEST !!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Super comfortable and light weight , the noise canceling feature comes in super handy... When, I am trying to read or study....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nelson, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Great audio quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio quality, just the right amount of bass, significantly superior sound compared to Apple products and cheaper. The only drawback was the headphones, as they caused perspiration in the ears after prolonged use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nila, Awesome! We're delighted to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin