Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10851841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I love it the sound is very good and if your a person that loves bass in songs you can adjust it with the app with many different presets
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosefinaC, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best over the ear noise cancellation for air trave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more comfortable than my WH-XM1003. I have used these on several flights and they greatly reduce the notice from the plane and the sound is excellent. I don't find that the new non-foldable headphones are issues when packing in my carry on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freeka, Great choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best BT headphones for the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones yet.tge sound can't be beat and they can be worn for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
Thank you for the purchase! We're happy to hear that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Cutting edge ANC, absolutely tortuous design.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far some of the cheapest feeling headphones I've ever owned. If the $400 price tag is worth only the good ANC and decent sound balance, then yes these are pretty good headphones. However, the build quality and the constant issues with the Bluetooth and software make these headphones some of the worst I've ever owned. I find myself continuously having to go back to my $100(now $60) JBL 660 NC headphones for so many use cases. The only benefit I have found with the XM5 headphones over the JBL is the microphone that is very decent at cutting out background talking. The ANC is impressive but most headphones have ANC and they all work pretty well within margin of each other. You should not wear these headphones to do any slight physical activity in as they are incredibly thermally insulated and are very susceptible to sweat and water damage as acknowledged by Sony themselves when they put a warning label in the box telling you to NOT SWEAT ON THEIR HEADPHONES, or they will be damaged. Appalling in this day and age. If you want to replace the horribly uncomfortable and hot ear pads, you will lose any edge of the decent ANC. The battery on these XM5 headphones is about half the performance of my JBL headphones. The headband is much more uncomfortable than any headset I've used. The padding is minimal and the band is made very narrow as a rounded tube making the pressure points very concentrated along the top of the head, very poor design choice. Most headphone bands are flat and wide to avoid these issues. I have to constantly use the app to switch back and forth from quality mode to stability mode for several different apps that will not play sound of on one mode or the other. This is a completely new issue I've never had on any headphones prior. There is a slew of issues with the useability of the app that I'm frankly uninterested in laying out here. All in all Sony apparently believes that it's decent out of the box equalizer settings and ANC is worth the abject torture it is to use these headphones that are somehow cutting edge and 30 years old in design. Pick a different headphone if you're in the market.
No, I would not recommend this to a friend - Pros mentioned:Sound quality, Weight
Good options if you lookind for everyday headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a gift for my nephew. I like the quality of the materials, it is proof of damage if you bend it. Nice sound. Far better than Sony - WH1000XM4. The weight is very light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmytro, Excellent! We're also glad that you like the quality of this headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Headphones review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable fit, so smooth. The sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheri,
Thanks for sharing your experience! We're glad to hear that you’re enjoying the WH1000XM5 Noise-Canceling Headphones and their amazing sound quality. Happy listening!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Review of Sony Noise cancelling headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a trip to Europe. They cut the engine noise on the 12 hour flights by about 80 percent. For an extra $100 I'm sure the next step up would cut more. But these are fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanC!
We are immensely pleased to hear your experience with the WH-1000XM5 headphones on your long flights.
Their noise cancelling is designed to reduce loud sounds like engine noise so you can travel in peace and listen comfortably to music, movies or podcasts.
Thank you for choosing Sony!
Best regards,
Estefany
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, best purchase of headphones. The design is very nice and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CarlosB!
We’re so glad to hear that these were your best headphone purchase yet! We put a lot of thought into the noiseless design of the WH-1000XM5 to ensure they aren't just sleek and modern, but also incredibly comfortable for all-day listening. It's great to know that the combination of style and fit is hitting the mark for you. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second time buying these after the first one broke due to child negligence. These are hands down the best headphones around. You can not hear a thing with noise cancellation on.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DanielleC!
We are so glad to hear that you came back to Sony for your second pair of WH-1000XM5 headphones! It is wonderful to know that they are "hands down" the best headphones around for you and that the industry-leading noise cancellation is providing the quiet you need.
We hope this pair stays safe and sound, and we appreciate your loyalty to the brand!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality of sound and super comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, ArturA! Thanks for sharing your thoughts on the WH-1000XM5 headphones. We’re so glad you’re loving the amazing sound quality and comfy fit! Those are definitely standout features we hear a lot about. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Fragile like my heart
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss these.. They would be a 5 star if my pair hadn’t broken so easily. Sound quality, noise cancelling, and weight/comfort ratio are all top of the line in its respective market. Just don’t let them slip off your neck unless your reflexes are impeccable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateL While we're glad that you like the sound quality, noise cancelling, and weight/comfort, we are sorry to hear that they broke easily. This is definitely not the news we'd like to hear from you.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Sound quality
Best Bluetooth headphones
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best sound quality on the market for Bluetooth headphones!! Highly recommend also out of the box never charged it and it’s lasted 10 hours!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbae, Awesome! We're thrilled to hear that you like the audio quality. We appreciate your recommendation and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
AMAZING SOUND AND NOISE CANCELLATION!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife suffers from extreme over stimulation from sounds. THIS PRODUCT HAS CHANGED HER WHOLE WORK DAY, in the best way possible! If she has these on and I come home from work, she has no clue I am home. I can bang doors/drawers and she isn't bothered. I tried these on and it basically shut out the world. WOULD RECOMMEND HIGHLY!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricE,
Awesome! We're happy to hear that your wife loves her new Sony headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
MX5 great for work, school, not the gym
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such amazing headphones and I’m writing this review after a year with them and they’re still good. Great sound and I love the noise cancellation feature. However, I don’t recommend these if you’re running because they do tilt depending on your posture and personal speed as you jog/run but overall great to listen to music sitting down, studying, or just to play Roblox with but I don’t use the mic feature as I have my own mic but I use them to hear the in-game sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pearl, We're thrilled to hear that you are enjoying the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great product. Worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thé sound quality is awsome. The noise cancellation is amazing. Very confortable. I love the case. The battery life could be better. Overall, I recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosemaryC, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Awesome Headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head set is SPECTACULAR, charge lasts forever, very comfy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frostola,
Perfect! We're thrilled that you like the battery life and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones. The sound quality is amazing, they are super comfortable- even when wearing them for extended periods of time, and are super stylish. I get compliments every time I wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice KristenB! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever bought, their sound is spectacular and cannot be compared to anything! Its noise cancellation is incredible, and its battery lasts a long time :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoTorres, Perfect! We're so thrilled to hear that you're enjoying the spectacular sound, incredible noise cancellation, and long battery life of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound incredible, recommended, I loved the color and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlejandroM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Solid performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both incredibly comfortable and good sound! The features that it comes with are very nice. Great for those that want an all rounder headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Thank you for the positive review! We're glad you like the comfortable fit, good sound, and overall features of your Sony WH1000XM5.Thanks for choosing Sony! -Sam