Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
electric man
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sony make fine product but for men this unit need a lot of finger moving around in order to work, up & down & side way well. it sound great but not for me. get the best deal around / shop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi force77,
Thanks for the review. It’s great to hear you’re enjoying the sound quality of the WH-1000XM5!
We also really appreciate you being honest about the touch controls. Feedback like yours is exactly how we figure out how to make our next units even better and more comfortable for everyone to use.
Thanks for giving Sony a try. We're happy you found a great deal!
Sincerely,
Estefany
- Pros mentioned:Comfort, Sound quality
great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these, super comfortable, great sound and love their compatibility with my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeshjaleeB, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Good but...
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Nice ANC headphones, but only woth it if on sale. When usong with iphone i had some connectivity issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zoewgs,
Thank you for your time writing this review! While we are glad you like your WH1000XM5 noise canceling headphones, we're sorry to hear that you are having issues when connected to your iPhone. Let's work together and resolved the issue.
Here are some troubleshooting steps you can try:
Ensure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.
Set the headset to “Priority on stable connection”.
Remove any obstacles between the iPhone and headphones.
If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.
Connect the headset and the Bluetooth device once again.
Turning off [Service Link] on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Battery life, Sound quality
Very nice.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the long battery life and sound quality, not the best fit for my larger than average head but maybe i need to wear them more.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Noah! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. Good news with headphones are the sliders which are fully adjustable so you can adjust the length of the headband and the lightweight design that provide all day comfort. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Phenomenal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones. Completely noise canceling. Very sleek design that fits nicely on the ears. The best headphones owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lanna,
That's awesome! Thank you for your purchase and we're glad to hear that you like the noise canceling and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, ComfortCons mentioned:Volume
Pretty Decent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as i would want them to be but are comfortable and have a long battery with fast charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanielD, Thank you for your feedback. We're glad that you like the comfort and fast charge. We're also sorry if the loudness did not meet your expectations. For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony wh-1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Easy to set up. Connect easily to an iPhone. It also has a long range of Bluetooth connection. And they have beautiful colors, I would recommend this product to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldoT, thanks for sharing your wonderful experience with the Sony - WH-1000XM5! We're so glad to hear you're enjoying their incredible sound quality, easy connection and setup, and the variety of colors available. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good noise canceling headphones. It blocks the sound of construction in front of my place. The sound quality is great. Charges fast and easy to use. Would recommend…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleH, thank you for taking the time to share your thoughts with us!
We are very glad to hear that the WH-1000XM5 noise-canceling headphones are a great item for you! It's fantastic to know that they effectively block out the sound of construction, providing you with a peaceful listening experience. We're also thrilled that you appreciate the great sound quality, fast charging capabilities and overall ease of use.
The WH-1000XM5's advanced noise-canceling technology, creates an immersive audio environment and we're delighted you would recommend them!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Sony 100xm5 are gnarly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ive used in a while. The sound profile is great, and the ANC is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmanRod98, Great! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Best headset to get for working out
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable lightweight headset with a clear sound great choice when working out specially when jogging or running
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinZ,
Amazing! Glad to hear you are enjoying the comfortable fit, lightweight design, and clear sound of your new headphones. This is definitely one of the best over-the-ear headphones for working out. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Portability
Meh, wish I hadn't bought them
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound quality is good. The noise cancelling is not good. I had the WH-1000xm3 for several years and "upgraded" to these. The noise cancelling doesn't work in many situations. The settings also revert often when switching between devices. The design is also less portable and the case is larger. I am really disappointed in this headset. I would rather use my old headset with the battery that doesn't last - at least it works to block out noise.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jams, Thanks for the feedback. We apologize if you are not fully impressed with the new Sony XM5 Wireless Bluetooth headphones. To improve the noise canceling feature, kindly check the link below : https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html We also appreciate your commend regarding the size of the headphones. This can help us improve in the future. As a general recommendation and to ensure you are getting the most out of your headphones, we highly advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Best Christmas gift ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound , the comfort in wearing these are thee best and I have owned a pair of Beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applelover, We are happy to hear that the Sony WH1000XM5 wireless noise canceling headphones are the best Christmas gift ever for you. Thank you for the feedback. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. The noice canceling is a life saver. They're comfortable and simply amazing to wear all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, Great! We're pleased to hear that you like the noise canceling function and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. High definition of the sound. The durability oh the battery is perfect. Make me take control of the gadget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineC, We're glad that you like the sound and batter life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Very clear sound, no noise. Very comfortable!! The best I have ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the perfect rating, BLMBLovetoCompute! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Good headphone plz buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BRO, i love these things so much, they look cool, they are so comfy, and they sound great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshS, This is great! We're pleased to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Fantastic sound quality and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding sound quality and battery life. Haven’t found better quality before or since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackS, Great! We're delighted to hear that you like the sound, battery life, and overall quality. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Better than AirPods Max
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better ANC/Sound quality than AirPods Max. More EQ options, too. I love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobM, Fantastic! We're so happy to hear that you believe your Sony WH1000XM5 has better noise canceling, sound quality, and more EQ options than your previous headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Noise cancellation is wonderful. Some of the best over the ear headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isiah,
Thank you so much for sharing your feedback!
We're thrilled to hear you're enjoying your WH-1000XM5 headphones. It’s great to know you find the noise cancellation to be wonderful, and even consider them among the best over-the-ear headphones on the market. We truly appreciate you taking the time to share your positive experience!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Great if not inconsistent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came from the 1000XM-4. It's a good headset depending on what you like and what you're coming from. If you don't mind Bose sound tuning of less bass and more mids it's not bad. I not the Google Assistant is a little more consistent than the XM-4. The charging on this headset is a massive upgrade in speed. In less than an hour at work they went from empty to full. By default the auto pausing is a little sensitive. My main gripe with these is the noise canceling microphones while on a voice call. While the canceling and voice isolation is incredible it's inconsistent. I was able to have real conversations on the phone while mowing my lawn speaking normally. At the same time the connection was shaky and inconsistent. Nice that connection becomes more solid this will be a game changing headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Authentech,
Thank you for the feedback and we're sorry to hear the voice call issue with your headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David