Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Slightly bigger than the 4’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great and the noise canceling is the best you can get of any over ear headphones right now, but they are too big for my head. I had the 4’s and they fit a little big too, but the 5’s are a good bit bigger. Because they don’t clamp tight enough and the head band is too long, they don’t seal well and pull away from my ears when I turn my head side to side. This effects the noise canceling because it won’t seal around my ears consistently. And because it doesn’t have enough clamping force, the headband puts more pressure on the top of my head and hurts after awhile. I love Sonys, but I prefer the fit of the 4’s. I don’t have an abnormally small head either!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carly, Thank you for choosing Sony. While we are glad to hear that you are happy with your new headphones, we are sorry to hear that it did not meet all of your expectations. The WH-1000XM5 is for All day comfort with an elegant design! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones money can buy! Basically the noise cancelation is perfect and so is the comfort. Great for relaxing and listening to audiobooks and music.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, Chantell! We are happy that you enjoying your new WH-1000XM5. We are also delighted that you are satisfied with the amazing sound quality, industry-leading noise canceling feature, comfortable fit design, and superb performance of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best headphones we ever bought. The sound is amazing and it's very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SureshC, Awesome! We are glad to hear that you are happy with your new WH1000XM5! Thank you for the 5-star rating! -Carl
- Pros mentioned:Comfort, Sound quality
the best choice for excellent performance in my st
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent, proof of any distraction, they are comfortable and of great quality!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilian, Awesome! We are so glad to hear that you are happy with your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit over the ear perfect and sound is amazing noice cancellation if not notch honestly dont know how theres going to inprove when it’s perfect already!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
Very nice! We're glad to hear you like the fit and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Painful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great and so is the noise canceling but they're uncomfortable after only wearing a short time hurts ears after pnlt 20 minutes
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your feedback on the WH-1000XM5 headphones.
We are so pleased to hear that you are impressed with both the sound quality and the noise canceling performance—these are two areas we worked hard to refine!
However, we are genuinely sorry to learn that you are experiencing discomfort and pain after wearing them for only 20 minutes. This is certainly not the all-day comfort we designed the XM5s to provide. Headphones that cause pain defeat the purpose of great audio and ANC, and we want to help.
Discomfort can sometimes be related to fit or pressure. We recommend trying different ways to adjust the headband to ensure the earcups are sitting properly and the clamping force is evenly distributed.
If the discomfort persists, we encourage you to contact our dedicated product support team so they can troubleshoot the fit with you and explore potential options.
You can reach them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate you choosing Sony and hope to ensure you can enjoy your headphones comfortably.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Love the quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noice canceling headset I have had. Cant wait to get the next gen thou
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LordHoxx,
That is fantastic to hear! We are absolutely thrilled that you consider the WH-1000XM5 to be the best noise-canceling headset you have ever owned!
That level of sound isolation is exactly what our engineering team strives for. Your enthusiasm for the current model, and for the future of our line, is the best compliment we can receive.
Thank you so much for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great all around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great anc, very comfortable on the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrMark,
Perfect! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Love the noise canceling. I use the for work and gaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyJ!
It's a truly pleasure to hear you feel the WH-1000XM5 are the best headphones, especially since you are getting great use out of the noise canceling for both your work and gaming needs.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Perfect fit and great sound!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these as birthday gift for our son and he loves them! Great sound and fit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidL, Amazing! Good to know that these headphones were a perfect birthday gift for your son. We're so delighted to know he is enjoying the excellent sound quality and exceptional comfort of his new WH-1000XM5 headphones. Thank you for your purchase and for the 5-star rating! Enjoy! -Jess
- Pros mentioned:Sound quality
Amazing Sound Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These haedphones are the truth! They have amazing sound quality its like being in the middle of the movie, vidoe, or song you are playing. When playing a movie you can hear the ancillary background conversations on the movie. I kept thinking someone was in the room with me! The noise canceling feature is top notch, i recently took a 4 hour flight abd had a screaming baby about 4 rows behind me. I poped on my headphones, started a movie and voila no more screaming baby!! Worth every penny for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TXGirl0703,
Thank you so much for sharing your great experience with us! We're really happy you are enjoying the amazing sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris
- Pros mentioned:Comfort, Sound quality
Best headphones you can buy in this category
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking at this one vs the apple headphones and this won for the comfort and better overall sounding. Less one star for could be a better hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MSreviews, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM5 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and exceptional comfort of the headphones. It sounds like we hit the mark with the WH-1000XM5! Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Long flight necessity
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid sound, performed well on 12 hour flight, ANC made a big difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MacM, We're glad that you like the sound and noise canceling functions. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the comfort & sound of the Sony brand. The app is a game changer. Only downside I have is the Bluetooth connection cuts out sometimes & then comes back in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnnyjukebox62, Awesome! We're glad that you like the comfort and sound quality. For the Bluetooth connectivity issue, please ensure you're software is updated. You can launch the Headphones Connect app to check for software updates. Additional troubleshooting is available on the Help Guide: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
For further assistance, please email us at socialsupport@am.sony.com
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable fit, also for prolonged time. Great sound and noise canceling easy to personalize using the Sony App
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SylvesterF,
We appreciate the 5-star rating and we're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Really Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love the lightweight design… The sound quality is extraordinarily great The features are top notch I highly recommend for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, We're glad that you love the design, features, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ave ever owned. It blocks the gym noise excellently. Sound quality is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaustoB,
That is fantastic to hear! We are thrilled that the WH-1000XM5 are the best headphones you have ever owned. It is wonderful that the superb sound quality and the excellent noise cancellation are working perfectly to block out gym noise and let you focus on your workout.
Thanks for choosing Sony. Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
SonyHeadPhones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful sound quality, comfortable to wear, not ideal for intensive workouts/ movements however I still easily wear them in the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenSera, awesome! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing sound quality and very comfortable fit design of your WH-1000XM5. Thank you so much for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for my son and he loves them Only challenge on my end is if you don't switch on the outside sound, the headphones are truly quiet and you won't hear any outside noise, including your parents yelling for you to come down to dinner......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeyPro,
Thank you so much for the 5 stars! It sounds like the WH1000XM5 headphones were the perfect Christmas gift for your son! With that top-notch noise-canceling, it’s no surprise he’s fully immersed—but we understand how it might make dinner time a challenge! Thank you for choosing Sony! -Maria
- Pros mentioned:Bass, Sound quality
Must buy headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones, upgraded from the XM3. I can wear these for hours and not have any pain on my head. Sound quality is good as well, bass is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stanley, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin