Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Volume
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones awesome noise cancelation I thought they would be louder. Other than that a great pair of headphones Especially on a plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Firetvcube, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity
Bluetooth connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the XM4s Because you only need an auxiliary cord and can have them turned off to plug into a PC. The XM5s To be used by Bluetooth, which uses battery and has a bit of delay versus using the auxiliary
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Would buy again!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing and the noise cancellation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katie,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the WH1000XM5 headphones and their impressive noise cancellation. It’s rewarding to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best. Sound, comfort, and simple. Cant ask for much more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation works amazingly, super comfortable and a nice upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Great! We're delighted to hear that you like the noise canceling function and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great sound a comfort
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound good, comfortable for long periods of time, noise cancellation and transperency are great but not as good as the Airpods Max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aditya, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Good Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones that have amazing sound quality. They feel light so you can barely feel the them on your head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Really good noice cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controls are little weird. The headphones are very comfortable and effective even with eyeglasses. The noice cancellation is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryO, We're glad that you like the noise canceling function. We'll take note of your feedback with regards to the controls. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Lightweight, awesome battery life and charges quickly. The noise cancelling and sound quality are great!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonN, Amazing! We're thrilled to hear that you like the battery life, lightweight design, noise canceling, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony is best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and light weight. The active noise canceling is much better than my bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chin, We are glad that you now have the best headphone brand. We are also happy that you are comfortable with your Sony WH1000XM5 and like their noise canceling feature. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Mr Chapman
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are without a doubt the best noise cancelling headphones I’ve ever owned. Goof sound quality and great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Great headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphone ever, but a little overpriced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DannyP, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these EarPhones. Noise Cancellation is amazing. They are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RacingMom, Amazing! We're glad that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise canceling headphone. I used it on the plane to block the noise for more than 4 hours and I don’t feel uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yilih, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
The best sounding wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to others like Apple Max and Bose, these sound the best. Very sleek and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EZapata,
Fantastic! It is really lovely to hear your satisfaction with the amazing sound quality, very comfortable fit, and stylish design of our WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for sharing your wonderful experience with our product and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, The noise cancellation is amazing the only down side would be the recommended app for more detailed features.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these noise cancellation headphones. Really sets them apart from others.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JuniorN!
We are so pleased to hear how much you love your WH-1000XM5 noise canceling headphones! It's rewarding to know that our industry-leading Noise Cancellation technology truly sets them apart and is enhancing your listening experience. We designed the XM5s to deliver a superior, distraction-free environment, and your feedback is a wonderful validation of that effort.
Thanks again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort
Affordable & efficient
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headsets! I wear them to the gym everyday & they are so comfortable !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KianaC,
Thank you for choosing Sony!
We're elated to hear that you love your WH1000XM5 headphones and find them so comfortable for everyday gym use! It's wonderful to know they enhance your workout experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and comfortable. The noise cancelling is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllanM, this is great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
GREAAAT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! I had a iphone 13 and it worked amazing! lightweight and very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deven808 Excellent choice! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin