Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
100% New Favorite over ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy on the ears and the sound cancellation is amazing overall excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojo, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect gym gear
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them work through the trenches of high intensity very adjustable comfortable and can handle the sauna app works well can be glitchy if not updated normally
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SamuelS,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Teenager loves them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your teenager is wanting air max’s and you can’t afford them or see spending that much money on headphone. These are definitely worth half the price of maxs! Give them a chance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VanessaM,
Thank you for choosing Sony!
We’re excited to hear you recognize the value and quality of the WH-1000XM5 headphones as an excellent option. They’re designed to deliver premium sound and comfort at a great price point, making them a smart choice for those looking for outstanding audio without the higher cost. We appreciate you sharing this thoughtful recommendation.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Comfortness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortness and noise cancelling the best on market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Easyinstallation, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and fit well. Would recommend to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yessirski, Great! We're glad that you like the light-weight design and fits well. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound blocks out all sounds. Comfortable even when wear glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanyH, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Don’t hesitate, just buy them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, tons of great features, long battery life and the best active noise cancelling in the game!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD, Excellent! We're thrilled you like the amazing sound quality, cool new features, long battery life, and amazing noise cancellation of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Very good but not exceptional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphone with some flaws( minor). 1. The material on the ear cups is finger print magnet. 2. It feels so hot after using it for an hour so. I was sweating after using it for a couple of hours. 3. The case/folder is very large and cumbersome to carry it around. 4. The noise canceling and audio quality is excellent but not exceptional or any better than from the new Boss quiet and apple earMax. Overall very good headphone with some flaws.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyA,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We always strive to deliver the best quality with our headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Good for dorms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, good fit and work well to reduce the noise in the dorm
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodandfitsmyneeds, Thanks for sharing your experience. We are glad that the noise canceling feature of your new Sony WH1000XM5 works well in your dorm. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Value for money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and build quality . Battery is going too good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DipakP, This is great! We're glad that you like the sound sound, build quality and battery life. Thank you for choosing Sony. Regards, Erin
- Pros mentioned:Sound quality
Headphones Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is really good. Sound is clear and noise cancellation is perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Notyours25,
We're excited to hear that your Sony headphones are delivering such clear sound and perfect noise cancellation—thank you so much for the fantastic 5-star rating! The WH-1000XM5's industry-leading noise cancellation really helps immerse you in every note, and we're glad you're enjoying that standout feature.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Sound quality
Amazing features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally landed on these after trying a few other headphones. The audio quality and customizability are great and the awareness mode made them a keeper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanR,
We're so happy to hear you're loving the WH100XM5 Headphones! It sounds like you found the perfect fit. Great to hear the audio and awareness mode sealed the deal.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Great Headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. High quality sound! Fit perfectly with no noise interruption.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ralphdallas, we're glad you like the sound quality and noise canceling feature of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony out does themselves, adding in the case and travel plugs. The sound quality is definitely above the bose, definitely the top headphones out there. Noise canceling works awesome, cant hear a thing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mdarling13, Thank you for your positive feedback on your Sony XM5 headphones. It's great to hear that you are enjoying the sound quality and noise-canceling features. Sony has indeed put a lot of effort into making these headphones top-notch. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Good but wish it was more sturdy
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The sound and comfort is great, but I read too many reddit posts.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ziyou,
Thank you for the purchase and we're glad to hear that you like the sound quality and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for supporting Sony!
-David
- Pros mentioned:Comfort, Sound quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. More comfortable and I think better sound and noise canceling than Beats. Perfect on a flight!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buddywuppers, Excellent! We're pleased to hear that you are enjoying the comfort, sound, and noise canceling function. Our XM5 is perfect for traveling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 3rd pair of headohones and imhave to say the noise cancelling has really improved in my opinion. They are also easier to stow away since the previous versions felt like they had tombe tangked and untangled respectively when taking them out and purting 5em back in the case. The design chane is a welcome one with the headband being more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bunnaz, Fantastic! We're thrilled to hear that you're enjoying the top notch noise cancelling feature, portability, and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellen noise cancellation, excellent battery lif
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! I was so pleased with this headset that i bought a second one for my son. I travel almost every week and with this headset I can cancel the noise at airports and the plane engines. Great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexasfriend, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Amazing!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and comfortable! Highly recommend as a gift or for yourself!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolinaG,
Great! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones.....the noise cancelling is fantastic and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveW, Great! We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin