Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very great headphones. The noise cancellation is great and the sound quality is honestly amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JosueM,
Thanks for this wonderful five stars review!
We're thrilled to know how impressed you are with the WH-1000XM5 headphones.
Its rewarding to hear your comments on the noise cancellation and sound quality, as these are the core features we focused on with this model. We're also proud of the new 30mm driver unit and technologies like DSEE Extreme, which work together to deliver that truly amazing sound quality you mentioned.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team
- Pros mentioned:Sound quality
best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my sony head phones there s as good as my bose or even my Bowers and Wilkens which both cost alot more Use them connected to my tv great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
Thanks for your feedback! It is most rewarding to hear that you're loving your WH-1000XM5 headphones! We're thrilled they're providing such great sound when connected to your TV and that they compare favorably to your other headphones.
Thanks for sharing your positive experience with Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life
Best Headphones on the market!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the 2nd pair of Sony M5 I have purchased (1st pair was stolen) and they are the best headphones on the market. Before I bought them the 2nd time around I did hours of research trying to find others at a better price but I always came back to these headphones. Great fit, amazing battery life and so far no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DivinaC, Thank you for purchasing your 2nd pair of Sony WH1000XM5! We're glad you like the great fit, amazing battery life, and overall performance of these headphones. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Comfort, Sound quality
Sony headphones H5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best set of overear headphones comfortable easy to use awesome sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardP, Amazing! We're delighted to hear that you like the sound, ease of use, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, easy to use, love the touch features on the side. Only thing I don’t like is having to use the Sound Connect app and only being able to connect to 2 devices at once. Besides that, great quality sound, amazing noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanK,
Thank you so much for your wonderful review! We're so glad to hear that you're loving your Sony WH-1000XM5 headphones and enjoying the touch features, sound quality, and noise cancellation. We appreciate your feedback about the app and device connections — it's always helpful for us to know how we can improve. We hope your listening experience continues to be immersive and enjoyable!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Good as advertised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son. He loves them. Used them at the gym, around the house and during travel. Great noise canceling with great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamehunt, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
It has a dumb feature but everything else is great
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good sound. Crap gimmick in the left ear cup that pauses music when it's taken off. OK Mic I guess, it's an upgrade from the last one for sure. REALLY long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milo We're glad that you like the sound quality and battery life.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphone if you don’t have a small head
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, have been working great for me. Bluetooth connectivity is also really good, but the fit is slightly lose on my small head, so probably not a good choice for people with small heads cause it slips off especially during workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FarwaI, Thanks for the feedback. While we're glad you like the sound quality, we're sad to hear that it didn't fit you well. Make sure to adjust the headband slider accordingly to prevent it from falling off. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Would recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great at noise cancelling. Good sound and sleek look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregK, this is great! We're glad that you are enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, super light . Was debating between this and the max but I’m glad I chose this ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaH Awesome! We're glad that that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these for traveling. Noise cancelling is great for the noises of plane/train. Sometimes have trouble switching connection from phone to computer but besides that no issues. I bought them full price and I recommend waiting for a sale or looking at prices elsewhere like Amazon. Had lots of issues with my AirPods charging and now these Sony are my go to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieM, we're glad you are enjoying our product! We're sorry to hear that you have an issue with your Sony unit. Please follow this link when issues occur:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534602.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony.
- Pros mentioned:Sound quality
Good sound
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The headphones sound amazing and fit really good oh my head aswell as they fit over my esrs so my ears dont get too hot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aydan, Thank you for your review! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
Not worth upgrade from xm4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great and I do think they are one of the best headphones, but you would be way better off getting xm4 for really cheap on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baphomet, thanks for choosing and purchasing our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound qualityCons mentioned:Portability
Good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good sound but I think the m4s are more portable. I used to have a pair of m4s and the ability to fold is something I miss.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Engel, We're glad that you like the sound quality. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Comfortable and lightweight. Best for traveling with its custom case. Also, great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SurfaceBook3, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best audio quality I've tried yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clarity, bass and overall mix of the xm5 is great. Been using them a couple weeks now and they're super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Excellent choice! We are glad to hear that you are now enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best headset I have owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confortable easy to connect and the noise cancelation is very useful. Awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ma01, We're glad that you like the noise canceling function, comfort, and ease of connection. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very comfortable and noice canceling works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisO, great! We're glad you like the comfort and noise canceling feature of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Perfect for anything
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect been using for the last year in the gym and out and about. I love them and a great investment I usually have to only charge them once a month and I go to the gym 4-5 days a week. Also was able to get headphone covers on Amazon that match the colors perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiara, We're pleased to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
SO GOOD.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SOOO GOOD. I love it so much. It doesn’t push down on your hair, the boise cancellation is really good, and the touch pad comes in handy a lot. I’ve had it for around 1 year now and no issues. I also love how you can connect it to multiple electronics at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AyanaY, Great! We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin