Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on sale. Unlike some other reviews, the hinge is sturdy. I really like the battery life over anything.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Joojoo!
We are so pleased to hear that you are enjoying the WH-1000XM5 headphones, especially noting the fantastic battery life. We designed these headphones to provide exceptional, long-lasting power so you can enjoy your audio for extended periods without interruption.
We also appreciate you sharing your positive experience regarding the hinge's sturdiness. We are constantly focused on creating durable products built for real-world use, and it is great to hear your observation supports our build quality.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I got from best buy, sony has the best quality audio headphones next to Samsung as well. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Procode,
Thanks for this great review! We're thrilled to hear you're loving your WH-1000XM5 headphones and their outstanding audio quality—it's truly rewarding to hear you think they're one of the best headphones on market!
Thank you for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones! the noise canceling works so good! better than Beats by Dr. Dre any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanetteM, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones! the noise canceling works so good! better than Beats by Dr. Dre any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanetteM,
That's awesome! We're glad to hear that you love the noise canceling of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great headphones. Little downside
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and options. Good connectivity as well. Next level noise cancellation. Only nit pick is how it goes open when on your shoulders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntoineB, Amazing! We're glad that you like the sound quality, noise canceling function, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
New design same quality sound
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Honestly hard to notice or justify the price vs the xm4 it comes down to preference of appearance. Nonetheless you’re getting quality as always.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalvinB, Thanks for the 5-star rating! We're glad that you are still impressed with the amazing sound quality of your new Sony XM5 headphones. We appreciate your comment regarding the price and new design of the XM5. Rest-assured your inputs will not go unnoticed. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best headphones ever
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Obsessed, so comfy, noise cancellation is awesome, hot girl walk headphones for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrawley1205, Awesome! We're delighted to hear that you are enjoying your new headphones. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that sounds as great as it looks. Easy to switch from phone and computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JKSas, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Just get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Noise Canceling headphones I've ever purchased. Sony is always on the right track.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techmoves, We're glad that you love the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to say that overall the sound quality is excellent, just a little bulky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelE,
That's greaty! We're glad to hear that you like the sound quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Happy with purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been working well now for 1 year. I am happy with this purchase made for my daughter. Just purchased another one for myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethA,
Thank you for choosing Sony!
It's fantastic to know that the WH-1000XM5 headphones have been working so well for you and your daughter! We're happy to hear that you're so pleased with your first pair that you decided to purchase a second one for yourself. We hope you enjoy your new headphones just as much!
Best regards,
-Fred
Slightly bigger than the 4’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great and the noise canceling is the best you can get of any over ear headphones right now, but they are too big for my head. I had the 4’s and they fit a little big too, but the 5’s are a good bit bigger. Because they don’t clamp tight enough and the head band is too long, they don’t seal well and pull away from my ears when I turn my head side to side. This effects the noise canceling because it won’t seal around my ears consistently. And because it doesn’t have enough clamping force, the headband puts more pressure on the top of my head and hurts after awhile. I love Sonys, but I prefer the fit of the 4’s. I don’t have an abnormally small head either!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carly, Thank you for choosing Sony. While we are glad to hear that you are happy with your new headphones, we are sorry to hear that it did not meet all of your expectations. The WH-1000XM5 is for All day comfort with an elegant design! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Battery life
worth every penny
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing i love them use them a lot and battie life great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Fabulous! Thanks for commenting, Patrick! We're thrilled to know that you love your WH1000XM5 and you're satisfied with its amazing features & performance. Thank you very much for the perfect star review, and for choosing Sony! - Romeo
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew loved his birthday gift. He says they have a good grip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griz,
That's lovely to hear! We're happy your nephew is enjoying his new WH-1000XM5 headphones and finds the fit so comfortable.
Thanks for choosing Sony.
Best regards, Eliab
Wdym-1005
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, the ear fit is a bit off but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user491709!
It is fantastic to know that the sound quality of your WH-1000XM5 is hitting the mark.
We appreciate your honesty regarding the fit, as your feedback helps us keep improving how our headphones feel for everyone.
Thanks for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them super comfortable to wear for long periods of time and great nose cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZulyA, Amazing! We're glad to hear that you love the super comfortable fit and excellent noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Sony wh-1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound great. Easy to set up. Connect easily to an iPhone. It also has a long range of Bluetooth connection. And they have beautiful colors, I would recommend this product to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldoT, thanks for sharing your wonderful experience with the Sony - WH-1000XM5! We're so glad to hear you're enjoying their incredible sound quality, easy connection and setup, and the variety of colors available. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick
Not Better Than Bose Ultra or Momentum 4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good ANC headphones but the found the ear cups too small and shallow, not very comfortable to use. The stock sound is terrible, will need to EQ in the Sony app, but after EQ sound is not bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kendall! Thanks for taking the time to share your feedback on the WH-1000XM5 headphones. We're sorry to hear that the earcups weren't as comfortable as you'd hoped and that the initial sound profile didn't quite meet your expectations.
We understand that comfort is key, especially during long listening sessions, and we appreciate you bringing the earcup size and depth to our attention. This kind of feedback is valuable as we're always looking for ways to improve our designs.
It's great to hear that you were able to customize the sound to your liking using the Sony Headphones Connect app's EQ settings! We're also glad that you found the Active Noise Cancellation (ANC) to be effective – it's something we're very proud of with the WH-1000XM5.
Thanks again for your honest review and choosing us. Your insights are helpful for us and for others considering these headphones. If you have any further questions or suggestions, please don't hesitate to reach out!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldnt have choosen anything better then these headphones. Absolutely amazing in terms of sound quietly and noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Infinitiq60, We're pleased to hear that you are enjoying the sound quality and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best sound and comfort I've had in a headset yet.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound cancelling is impressive, the audio is some of the best I've ever heard. Really enjoy this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Tester We're delighted to hear that you are enjoying the sound and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin