Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best sub $500 Over-The-Ear Headpohnes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than advertised. Purchased the Sonos Ace and the Apple Air Pods Max and the Sony 1000XM5 out performed them by a land slide. The clarity was comparable to the Ace and Max, but the bass was significantly better. This review is for a second pair I ordered for my wife!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenD, We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Nice one
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, good sound, but I personally had a problem - after 1-2 hours of use my ears start to hurt from the pressure of the headphones themselves. Maybe it's just not my headphone format
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, BohdanZ,
Thanks for the review! We appreciate the comments towards the design, we can definitely take it in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality.
Thanks for choosing Sony. Have a nice day!
-DIegoV
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible! They create the most immersive audio experience I’ve ever had before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM5 Headphones! Your assessment is spot on! Superlative sound, engineered to perfection. The specially designed 30-mm driver unit of these headphones is fantastic and its great to hear you agree as well. You're now able to enjoy High-Resolution Audio with and without wires. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony Social Support
- Pros mentioned:Sound quality
Nice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great birthday gift. Teen uses it for gym and loves the sound and clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi earthmood, Wonderful gift! We're delighted to hear that the recipient likes the sound and clarity. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction. Purchased for long trip out of the country.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SRQgirl, We're glad that you like the audio quality and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Stopped connecting to my desktop.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with these headphones until they just suddenly stopped connecting to my desktop which is my main source for my streaming services. They will connect to my smartphone but not to my 2 year old TV or my PC. I still have my XM3's which I went back to and they connected immediately. And may I add sounded better. So having bought them back in May I am well past the return window so I am stuck with a $400 paperweight which bevause of pther promotions I was paying off I haven'£t even started paying for uet. Obviously I am not a happy camper.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever had!! Hands down, no competition
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GhibliTreeHouse, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and you're enjoying the top-notch sound quality and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the beats and the jbl these are the best ones. Price wise they are more but they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Hchwgn! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Best noise cancellation ever. Make that screaming baby in the airplane disappear l.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are impressed with the noise canceling feature of the headphones, Leetom. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling is insane. Been wearing at the gym for a while now and have had no issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Breyson, We are glad that you like the sound quality and noise canceling feature of your Sony wireless headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Sony WH-1000XM5 Headphones Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung OLED S95B 4K Smart Television in 2022 as soon as it was release. I tried using earbuds watching my favorite television series and movies but they hurt my ears. I had been waiting for the Sony M5's to go on sale Black Friday 2023 and they did. I purchased the Sony - WH1000XM5 noise canceling headphones and the sound quality is fantastic, better than the M4's. I prefer the M5's case oppose to the M4's.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, DCResident! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
Amazing sounds and comfortable.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm about 2 weekish in wearing these as my daily set. I've have the new gen airpods pro's and a fresh new pair of wf1000xm4 from sony as a replacement. After having all tried them all, these hand downs are my favorite and hard to put down once there on. Earbuds are cool when needed especially workingout but man these are just great for working from home and just lounging. Get them if you CAN!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi scum4clout, This is great! Your feedback is greatly appreciated and we're very happy to hear that you are enjoying your new headphones. Thank you for choosing Sony!
- Pros mentioned:Sound qualityCons mentioned:Price
This aint it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more NFC, cups don't flip down while wearing them around your neck, and not an insane difference in sound quality compared to the previous versions. Plus they're $50 more? Nope. Bought these hoping they would replace my M3's, but they just aren't it. If NFC doesn't matter to you (which I can assume it doesn't for most) and you don't already have the M3's or M4's, these will probably be a good buy. Still, you'd probably be better off getting the M4's, the M5's are only okay.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blay, we regret that the design, feature, and sound quality did not fully meet your expectations. This is definitely not the experience we'd like you to have with our products. We'd like to help you troubleshoot your problem and turn this into a better experience.
If the sound quality is low, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We also recommend ensuring the software is updated. You can check the software version by launching Sony Headphones Connect app.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Excellent noise cancellation and sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation--when I took them off, the noise of my office AC (usually barely perceptible/unnoticeable) seemed really loud by comparison. I also enjoy my music with much more focus while wearing them. Of course, this is coming from someone who only used AirPods, so my experience is probably to be expected... but I stand by my review!! I haven't worn them to the gym yet though because I don't want to sweat in them... need to figure out how to protect these babies because they are that awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kksound, We're delighted to hear that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There amazing I work at a louder job and it blocks out all the noise!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewE, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
"Sony XM5 Headphones: Clear Sound, Crazy Comfort,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my hands on the Sony XM5 headphones, and they're an absolute game-changer! The sound quality is insane – crisp, clear, and that bass hits just right. The noise-canceling is like stepping into a silent zone. Plus, they're comfy for long listening sessions. Battery life is solid, and the controls are super easy to navigate. Definitely worth every penny – my music has never sounded this good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseN, Awesome! We're glad that you like the sound quality, noise canceling, controls, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for traveling!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I mostly use them when I'm traveling. The noise cancelling is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deckofmarkov, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Don't Recommend - Poor QC and Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality control on this is abysmal. Within a few months of owning, they snapped at the hinges. I can not longer wear them, as the headphone just dangles off when I try to put them on. I took very good care of them, didn't work out in them, and only ever transported the headphones in their provided case. Look online, and you will see that snapping at the hinge is a common problem. Despite only owning them for a few months, and the fact that they snapped out of the blue while I was wearing them, Sony refused to help. They claimed their warranty doesn't cover "accidental or physical damage". This is a known problem, and I am so disappointed with how Sony handled this. I am now out several hundred dollars. I wouldn't recommend this product until they get their QC under control (or at least until their warranty actually covers anything...).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LinnaeJ, We are sorry to hear that the hinge broke. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number :
Additional Information regarding your experience with the WH1000XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Craig
Best anc headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product does live up to the hype, but sometimes the auto features on the device is a bit off like it switches to anc and ambient by itself without me doing anything. Maybe its a settings problem but overall if you tune its eq, youll get the best headphones ever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rctzy, Great! We're glad that you are enjoying your WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones Works so good Love the song quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BethA,
Thank you for the 5-star rating! We're glad to hear that you love the sound quality of the headphones. Thank you for choosing Sony!
-David