Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones never had a issues and have had them for almost a year and no issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilberL,
Thank you for choosing Sony!
We’re excited to hear that your WH1000XM5 headphones have provided you with nearly a year of smooth, trouble-free use. It’s wonderful to know they continue to deliver the quality and performance you rely on. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Soundproof
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them because a friend recommended them. I carry mail. Kinda of good and bad how good they block of noise. Lol i love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jay09, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Fantastic sound and great noise cancellation Used on my current airline trip and they worked fantastically
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharonW, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
FANTASTIC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FANTASTIC!!! I love the way these block out the annoying members of my family so I can listen to my streams. Talk about noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mannoc, We are happy that you love the noise canceling feature of your Sony WH1000XM5 wireless headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Awesome headphone!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is always the best. Headphones are really good, specially for an Android phone. Of course they are not cheap but yes for the quality, the price I paid is justified.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babaaadam, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sound great, but expensive and not comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and it's great for discord, but it gets uncomfortable quick and the ear muff is a little small for one of my ears. Overall I think my AirPod Pro Max's are better because they are cheaper, sound just as good, and are more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stormer, Thank you for the feedback on your experience with your WH-1000XM5. While we're glad you like the great sound quality of your new Sony XM5, we regret to hear that you find it uncomfortable to wear. The WH-1000XM5 has a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thanks for choosing Sony! -Sam
Superb headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great discount. A step above their previous model
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MikeC,
Thank you for choosing Sony!
We’re elated to hear that you appreciate the WH1000XM5 headphones and the value they offer. Noting the advancement over the previous model encourages us to keep innovating and delivering superior audio experiences for our customers.
Best regards,
-Fred
- Pros mentioned:Weight
Works fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are light and and sound fine. There is a pressure point on the top of my head with prolonged use where the bridge contacts my head. The discomfort is not immediate, but it does become pronounced over time. I think that all headphones likely have this issue with prolonged wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dredd, We're glad that you like the sound quality and light design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally the best in terms of sound and noise cancellation. Almost got hit by cars because my mind blanks our when the noise cancellation is on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChocoRedux, Thanks for sharing your experience with the new Sony XM5 wireless headphones. We're glad that you like the noise canceling feature and sound quality of the product. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Ryan! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Very happy with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, does everything as advertised. If you could choose to have the phones shake like some other brand/models for gaming, etc. these would have absolutely everything needed for every use imaginable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAIHRKE, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Not the newest, but still amazing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love these headphones! I know that the new ones are out, but these are great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamG,
We feel privileged to know how much you love your Sony WH-1000XM5 headphones!
It's excellent to hear that you find them to be a great value. Even as technology evolves, the XM5 continues to deliver a premium experience. Thank you for your support and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im enjoying the noise canceling technology. It drowns out airplane drone beautifully. But the palm over the earcup allows me to hear others so quickly and easily
I would recommend this to a friendBrand response from SonyListens
Posted .Great! We're delighted to hear that you are enjoying the noise canceling function, Tay1204. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation and unique method for raising and lowering volume. Just touch the right headphone up to increase and down to decrease volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, That's fantastic! We are very happy to know that you love the amazing performance and improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. As always song headphones are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShashankS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and they are very easy to use and pair to any device
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JacindaC!
We are absolutely thrilled to hear that you are enjoying the sound quality of your WH-1000XM5 headphones! Delivering a premium audio experience is our top priority, and we’re so glad they are hitting the mark for you.
It’s also great to know that you’re finding the pairing process quick and easy. We designed these with "Multipoint Connection" and fast-pairing technology to make switching between your favorite devices as seamless as possible, so we’re happy to hear that feature is making your life easier!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
SONY Headphones..Who Knew! Beats AirPod Max..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a replacement for my Fiancés AirPod Max. Man I Never Knew…These are amazing. I steal them from her all the time to use. Sound great. Equalizing on the App is Solid. Love the carrying case. Good battery and love the option to hardwire connect if needed! Worth every penny! Will use for years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcL, Thank you for sharing your experience with the Sony XM5 headphones. We're happy to know that you both are loving it and its great sound, app integration, design, and battery. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one of the best all around headphones, would definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcusDy, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, and mostly connectivity!!! 0 issues getting them paired or staying paired! Works everytime, with some great features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Awesome! We're glad that you like the sound, features, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headband absolutely not comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, 360 reality sound is great (although it has very few use-cases) they look nice, Apple supports Atmos, which sounds great in movies, but these headphones don’t support it. Atmos is a well established standard, 360 reality is a niche. So no use of 3D audio on apple devices in movies. So I won’t buy them on a proprietary standard. ANC seems to be good. However, since the headband is very thin and stiff, it is a very uncomfortable on the top of the head. It starts hurting after 5 minutes. That is a major design flaw. ANC removes annoying plane engine sounds, but you get physical pain on your head instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buso, while we are glad that you like the sound quality and noise canceling function, we're sorry if Atmos isn't supported and starts hurting after 5 minutes. This is definitely not the experience we'd like you to have. Allow us to help and turn this into a better experience.
There are reasons why your ears may hurt when putting on or wearing headphones, please check the article below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Please also ensure you have downloaded the headphones connect app; it has an EQ setting that can be used to customize to fine-tune your music.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin