Customer Ratings & Reviews

Hi, ArindamM,

Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, and amazing Sound quality and Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi TomA, We are glad to hear that you are enjoying the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi TechGeek, Great! We're happy to hear that you are enjoying the sound quality of your headphones. Thank you for choosing Sony. Erin

Hi LizbethH, We're glad that you like the sound and noise cancelation. Thank you for choosing Sony. Erin

Hi, JacksonB,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you love your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes. Do not forget to download the Sony Sound Connect app to enhance the experience!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi JeffreyS, thanks for sharing your great experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality and industry-leading noise cancellation technology of these headphones. Thank you for choosing Sony and enjoy the music! Regards, -Dominick

Hello LeviH,

Thank you for choosing Sony!

We are delighted to learn that you are enjoying the WH-1000XM5 and have consistently loved the WH-1000XM series. Your recognition of the exceptional quality of our headphones is incredibly meaningful to us. We continually strive to ensure our products surpass your expectations, and it is truly gratifying to hear when we have achieved that.

Best regards,
-Fred

Hi SJRJ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Paul, Thank you for sharing your experience! We’re thrilled to hear the Sony XM5 headphones are helping you stay focused even in a loud environment. We're so glad your headphones meet your high expectations. Thank you for choosing Sony! Enjoy the peace and productivity! -Maria

You made the right choice, Larry56! We're glad that you are impressed with the noise cancelling feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Also, the new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig

Thank you for sharing your positive experience, WesleyH!

We are delighted to hear that your WH-1000XM5 are performing great for your phone calls! Clear communication is a major focus for us.

It’s also wonderful that you are finding the companion app helpful for discovering all the advanced features the headphones have to offer. There’s certainly a lot of great functionality packed into them!

Thank you again for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hello PaulF,

Thank you for considering Sony products.

It brings us great joy to hear that you appreciate the sound quality of the WH-1000XM5 and find it performs well compared to other products. We understand that some background noise can still be heard, and we want to help you get the most out of the noise cancellation feature. To maximize its effectiveness, please ensure the headphones are worn properly with the ear pads sealing well around your ears. Additionally, turning off Adaptive Sound Control and setting noise cancellation to its highest level manually can improve your experience. For more detailed information, please visit: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html.

We are committed to resolving this issue for you. If the problem persists, we recommend contacting our dedicated support team for advanced troubleshooting. You can access all available contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hello Paige,

Thank you for choosing Sony!

We couldn't be happier to hear that you love your WH-1000XM5 headphones and enjoy their stylish, trendy design. It’s wonderful to know they’re a perfect fit for you, and we truly appreciate you sharing your enthusiasm with us.

Best regards,
-Fred

Hi Anah, Thank you for sharing your positive experience with the Sony WH-1000XM5! We're thrilled to hear that your boyfriend enjoys using them for various activities, from gaming and listening to music on his phone to working out at the gym. The versatility and high-quality performance of the WH-1000XM5 make them an excellent choice for any situation. Thanks for choosing Sony! -Sam

Hi ConnorHussong, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Hi Sonyearbudsm4, While we're glad that you like the noise canceling function, we regret that the sound quality did not meet your expectations. Allow us to help you and turn your experience around.

For low sound level, please try the following steps below:

Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.

Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset. In that case, turn up the volume of both the headset and the connected device.
Ref:​https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html


Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi DanielF, thank you for sharing your positive feedback about the WH-1000XM5 headphones!

It's great to hear that you find them to have excellent sound quality and effective noise cancellation. They truly stand out in the market for their superior audio performance and noise-canceling capabilities.

Your recommendation is appreciated and could definitely help others in their decision-making process!

Thank you for choosing Sony!
Gus

Hi TDAP, we're glad you like our product. We're sorry to hear that you have an issue with your SONY unit. If you are referring to the ambient sound, you can find this link helpful:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534514.html?search=ambient

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl

Hi RevelBerry, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. You can find this link helpful in Auto NC Optimizer:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html?search=noise%20canceling

When wearing the headset, we recommended checking this link:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl