Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best headphones i ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The equalizer and just the headphones in general are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi XM555,
Thank you for the 5-star rating! We're happy to hear that you like the equalizer function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty good headphones. I bough them almost a year ago and still enjoy to use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergei, You've made an excellent choice! We're very happy to hear that you're enjoying your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphones review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought 3 different over the ear headphones. I really was not impressed with the first two, those both bring name brand also. Then I tried these! Absolutely love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlieciaS, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ANC over the ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Sony Headphones in the past. They wee great. These are a major upgrade. Excellent all around. They do the best job of cancelling low frequency noises that I have experienced. Think foot steps and door closing stuff.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
100/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for work and travel and they are 100% worth it. Battery last a super long time and can charge really quick. Used them everyday until they got stolen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trapz, We're happy to hear that you like the battery life of your headphones. We appreciate your feedback and thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Good riddance barking dogs and screaming kids
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are fabulous. Exactly what I needed to drown out the noisy neighbors behind me. Solved my stress headaches. I wish I had gotten them sooner. Only thing is ,they cannot connect wirelessly to Mac or IPad. Otherwise they are the BEST ! Much cheaper than an Apple brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StoneRidge, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! We are sorry if you are having an issue connecting these headphones to your Apple products. This is not the experience we were hoping you would have. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534731.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536739.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204612
The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
If there’s anything we can do to help or you may need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-Carl
- Pros mentioned:Battery life, Sound quality
Over all great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life could use a softer ear pad
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustinD, We're glad that you like the sound quality and battery life. We also appreciate your feedback about the earpads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones! Love the noise canceling feature so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Carolina, thanks for that 5-Star review!
We are delighted to hear that you are enjoying the noise-cancelling feature! The XM5 headphones comes with multiple features to take your listening experience to a whole new level!
We appreciate your review and are thrilled that you enjoy your headphones!
Thanks for choosing Sony!
Gus
- Pros mentioned:Comfort
Better than beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect headphones for the gym! I have had beats studios 3 before and they tend to hurt my head and ears after a while. These headphones are super comfy and the noise canceling works really good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdalbertoD,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the comfort and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
GREAT HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT. HIHLY RECOMMEND. BOUGHT THESE FOR MY SON FOR CHRISTMAS HE LOVES THEM. WE ONLY PURCHASE SONY PRODUCTS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.
Best regards,
-Fred
- Pros mentioned:Weight
Perfect Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift. Perfect for everyday use! Brother has been using it as a replacement for his airpods and loves it so much. According to him, it feels better for his ears and is also very lighweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NicoleM, We are glad to hear that your brother loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Incredible headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible!! I had an older version and upgraded to these. The construction…the sound…the features. Love being able to cover the right ear to hear outside noises. Just a great product!! You won’t regret it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Babywynton,
This is definitely a great choice for an upgrade! We are very glad that you like the amazing sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good mic quality joins excellent music playback
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from XM3 which had poor or malfunctioning mics. Sound quality is great as ever, mic quality seems good according to co workers. I miss the folding aspect of the old style but don't have much of a commute so it's not a deal breaker. Wish there was some voice signal for switching between paired devices like my Bose earbuds, but it's not a huge deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi drnomolos,
Very nice upgrade! We're glad you like the sound quality and microphone of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
1000XM5 Review
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If anyone is on the fence with buying these… BUY THEM!!! Amazing sound quality + good build quality + good interface = one amazing pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarretD, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
love love love
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] these make me so :3;D the ambient audio is kind of unecssary but great noise cancellation. one thing i dont like is when you turn off the noise cancelling theh sound a little cheap?? if that makes any sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi raphaela, We're glad that you are enjoying your new headphones, Please ensure to have the Headphones Connect app downloaded, there you can use the EQ settings to customize the sound to your liking. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Just wish they came with a case like the older headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xxxx,
We are glad to hear you're enjoying your WH-1000XM5 headphones! Please note that a redesigned, collapsible carrying case should be included in the box. If it was missing, please contact us at: https://www.sony.com/electronics/support
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Value for money
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Excellent sound quality. Easy on the ears and the noise cancellation works wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane, Fabulous! We are thrilled that you are satisfied with the outstanding sound quality, comfortable fit, and exceptional noise canceling capabilities of your WH-1000XM5. Thank you for your perfect five-star review and for choosing Sony! -Romeo
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gray quality is amazing I use them to mow along, but I did have to buy some water-resistant covers on Amazon to add some extra protection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
Thank you for the purchase! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony!
-David
The best headphones i have so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sooo good that someone stole it from my vehicle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yumi,
It is truly wonderful to know how much you enjoyed the WH-1000XM5, though we are incredibly sorry to hear about what happened to your pair! It speaks volumes about their quality that they are so highly coveted.
From the industry-leading noise cancellation that silences the world around you to the Integrated Processor V1, these headphones are designed to deliver an unmatched listening experience. We hope you're able to get back to enjoying that crisp, high-resolution audio and those crystal-clear hands-free calls very soon.
Thank you for trusting Sony to be your go-to for premium sound.
Best regards,
Dominick
- Pros mentioned:Sound quality
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Bose headphones before this one and exchanged for the Sony. The noise cancellation was better quality during long flights. I was able to speak with mic and not sound muffled to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KandiceJ, Thanks for sharing your experience. We are happy that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent