Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and noise cancelation. Bass, mids and highs well balanced running flat using EQ. You have to purchase 360 sound which is a drawback. Best headset I own at the moment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimD, Thank you for the positive review! We're thrilled to hear that you like the excellent quality, top-notch noise cancellation, well-balanced EQ, and overall sound quality of your Sony WH1000XM5. We'll certainly consider your concern regarding the 360 sound, as enhancing the user experience is our top priority. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
Thanks for choosing Sony! -Sam
- Pros mentioned:Weight
IT'S GETTING THERE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the headphone is very good. First is its weight is very light. You will not feel you are wearing it. The bad things are its technology feature. It says it will detect when you take them off and auto stop music. This is a hit or miss. When it does not work, it is very frustrating. I believe Sony is getting that perfect headphone. However, this is not it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort
Amazing headphones for studying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are super comfortable and great for college students when studying. I got them to study in the library before class and I have never had a bad experience with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techgirl, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
So far so good!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the Bose 700. I have had other wireless Bose models and I like these Sony's better. Its not tight out of the box (Bose 700) and squeezing my head. The headphones sound great and filled with a ton of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevO, Thank you for upgrading to your new Sony XM5! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and cool new features of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones under the XM6. Definitely go for this option to save money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianR!
Thank you so much for your feedback! We are really happy to hear you found the WH1000XM5 headphones to be a great choice.
These headphones offer industry leading noise cancellation, long battery life and a comfortable fit, perfect for enjoying your music anywhere.
We appreciate you choosing Sony!
Best regards,
Estefany
they do the job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just like advertised. I put them on before games and on the way to games and it's wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Grammy,
Thank you for choosing Sony!
We’re elated to hear that the WH-1000XM5 headphones are just as advertised and enhance your experience before and on the way to games. It’s rewarding to know they provide the comfort and performance you’re looking for during those moments.
Best regards,
-Fred
- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones definitely worth picking up especially on a discount.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon, Thanks for the 5 stars! We're glad to hear you're enjoying your Sony WH-1000XM5 headphones. They're definitely a great pick, especially with a good deal. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Good features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these could have better sound. The features are great though. Noise cancelling is good. I use these to meditate with and block out noise. I miss the old school wired headsets sound from the 80s. Ha ha.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShucksJones,
Thank you for the purchase! We're glad to hear that you like the smart features and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony over the ear headphones are marvelloous, particularly with noise cancelling which enables me to enjoy very clear music during my workout in a noisy environment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harounbaz, We are glad that you are enjoying your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever made by Sony, great value. Battery works for more time than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reinaldo, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best headphones out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are beyond good, amazing sound quality and looks, kind of feels plasticy but expected from every other headphones but airpods max 100% recommended, and a great improvement from the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Sound and Noise Cancelling, Poor Quality
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I've had a few pairs of headphones in the $200-400 price range over the past few years. This is among the best in terms of sound quality (Sennheiser Momentum 4 is about the same to slightly better at a lower price) and the best in terms of noise cancelling. However, these headphones are made very cheaply and are not built to last. Immediately when taking out of the package I could feel they were made out of a cheap plastic and had concerns about their durability. I enjoyed them for about 7 months until they broke at the rotation point. If you are willing to pay this price and buy the geek squad protection plan these are good headphones but if you don't get the plan or expect to keep these for many years beyond the length of the plan I would stay away from these. It's disappointing they can't spend a bit more to make these right considering the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, While we're glad that you've enjoyed the noise canceling and sound quality, we regret to hear that the rotation point broke. This is definitely not the experience we'd like you to have. Having said that, we'd love to help you troubleshoot your problem and turn this into a better experience.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. The only downside I have had is the oils from my hands easily showing up on the black headphones. They sound great. On a side note, I didn’t receive the 6 months of Apple Music that are advertised with them. Other than that they have been perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Great! We're glad that you like the features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
These are excellent!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible. They sound great and are constantly updating their product so it sounds even better. 100% recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalB, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The quality of the noise canceling and how clear the sound comes out is amazing. I would recommend these headphones to anyone looking for new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV, That's great to hear. We're also pleased to hear that you love the noise canceling and sound quality. We appreciate your recommendation and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Quailty is excellent. Sound quality great
I would recommend this to a friend - Pros mentioned:Sound quality
Sony 1000XM5 is fantastic
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Incredible headphones! Great sound quality and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanC, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality and noise-canceling features. Thank you for choosing Sony! -Carl
- Cons mentioned:Connectivity
Incompatible with Apple and PS5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem I have with these headphones is that they don’t connect with the PlayStation Bluetooth. Both Sony products and I feel this is very inconvenient. There is also no way to find them with an Apple product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cisco,
Thanks for posting your feedback on the WH1000XM5 headphones!
We understand and appreciate your frustration with these specific issues, especially as they relate to other Sony and Apple products. You've brought up two very important points, and here is some information on each:
1) PlayStation Bluetooth Connectivity: The WH-1000XM5 headphones do not support a direct Bluetooth connection with the PlayStation console. While they are both Sony products, PlayStation consoles are designed to use their own proprietary wireless connection for controllers and dedicated gaming headsets (such as the INZONE or PULSE series) to ensure a stable, low-latency audio experience crucial for gaming. As a workaround, many users have success using the included 3.5mm audio cable to connect the headphones directly to the PlayStation controller.
2) "Find My" Feature with Apple Products: The WH-1000XM5 does not support Apple's "Find My" network. However, we do offer a similar feature within the Sony | Headphones Connect app. This "Find device" feature can help you locate the headphones if they are connected to your phone and within a short range.
We understand these limitations can be inconvenient, and we sincerely appreciate you bringing them to our attention. Your feedback is very valuable to our product development teams as we continue to improve our products and user experience.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Not the best. Definitely not the worst.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I used them for the first time, I enjoyed the sound quality as well as the comfortable fit. My only complaint about the product would be the noise canceling feature, since it is a little lacking compared to other products. Either way it's still over all a good quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Onlymomo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Great
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] i love these, best headphones ive ever owned, they really light to so i can wear them for hours without it hurting my head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kayla, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and you're enjoying the exceptional comfort and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. We designed these headphones with an adjustable slider (left and right) to ensure comfortable fit for long periods of time. The step-less slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess