Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Terrific set of headphones…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Qua;pity is Terria and hand gesture controls just work as they should. Allows me to work and enjoy my fav music/podcast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hoppster, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
ONE if not the BEST wireless noise cancelling!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] i bought these for a friend and she absolutely loves the sound quality that sony offers in their headphones. I would get these if I weren't so broke LOL Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJRom, Amazing! We're glad that she loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best headphones I’ve had. Love the sound canceling feature—I’d look to get it again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiT,
Awesome! We're glad to hear that you love the noise canceling of your Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great heaphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone! Personally, i like the anc off only because it feels like im under water... otherwise the sound quality is superb.. also the very beginning, the heaphone was cutting off at times, still does time to time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimP, We're glad that you are enjoying the sound quality. We also appreciate your feedback when using ANC. For optimum performance, please ensure the software is updated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Very Good Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy on the ears and great sound. Nice travel case and very light. I like the controls that it has and the movement gesture that is built into to it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rusty,
Thank you for choosing Sony!
We're honored to hear that the WH-1000XM5 headphones are comfortable, deliver great sound, and offer convenient features like the travel case and gesture controls. It's wonderful to know these details enhance your listening and travel experience so positively.
Best regards,
-Fred
- Pros mentioned:Comfort
Comfortable and great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect for completing school work in a noisy environment it’s comfortable on the ears for long wear. I wear them for hours without them weighing on my ears and head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaitlyn, this is great! We're also glad that you are enjoying the noise canceling function and comfort. Thank you for choosing Sony. Erin
Held up for over a year, good for everyday use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my spouse as a gift and he really likes them. They seem a little delicate around the part where the headband attaches to the ear pieces, but he's used them daily for about a year now and they seem to have held up. He uses them for music, his phone, and work calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JayD,
Thanks for the review and the 5-stars rating! It is most rewarding to hear how much your spouse is enjoying his Sony Headphones and how effectively they have met all his needs! We hope he can continue to enjoy the amazing sound quality and top-technology noise cancellation!
Thanks for choosing Sony, have an incredible day!
DiegoV
- Pros mentioned:Comfort
Best Headphone Ever
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I use these for the gym & around the house. The noise cancellation works really well especially with loud music already playing in the gym. They are comfortable and for the price, they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnyaL, We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
BEST HEADPHONES EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation feature is amazing!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaC,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're enjoying the noise cancellation feature on the WH-1000XM5.
In addition, the WH-1000XM5 headphones support High-Resolution Audio playback, ensuring high-quality sound and include a Google Assistant feature.
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Amazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality for those who enjoy music. Had never had anything with better sound quality and the noise cancellation is unmatched.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones, Amazing! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Weight
Superb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb. Very light. I was debating on APM but these are far better from fashion and tech perspective. And I am an all-Apple person. Get these or Momentum 4 or the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .This is great, Awizzo! We're delighted to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin
- Pros mentioned:Sound quality
Good product, just had issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course it's going to be high quality and the noise cancelation is absolutely wild but it mine had some issues where within the first week it stopped working. Also had some comfortability issues but that just might be me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSGamer,
Thanks for the feedback on the WH-1000XM5 headphones. We're glad to hear you're enjoying the high-quality sound and the impressive noise cancellation.
However, we're really sorry to hear that you've had some issues, though. Having them stop working so soon is definitely not the experience we want for you and we also want to make sure you're comfortable with your headphones.
To get this sorted out, please reach out to our support team. They'll be able to help you troubleshoot the issue and figure out what the best next steps are. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony and for your feedback.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best headphones I have ever had. The noise cancellation is the best I have ver experienced and the sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewH, That's great! We're thrilled to hear that you're enjoying the top-notch noise canceling and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing headphones and a amazing price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Amazing sound quality and overall performance. Thank you best buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxelO, Amazing! We're thrilled that you love your WH-1000XM5 and that you're pleased with its exceptional sound quality and outstanding performance. Thank you for sharing your wonderful experience and for choosing the premier brand, Sony! - Romeo
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like however they are a little loose for my head. The sound is great and I like the way you can turn it off and on. They are very pricey so hoping they last a long time as my Beats did not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shel, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Exceptional sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall very pleased with these headphones. Every so often they will have trouble pairing or switch to active listening mode. But it's not been to much of an issue. Overall a great pair of headphones with exceptional sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleR,
That's great! We're glad to hear that you like the sound quality of the headphones. Update the software of your headphones using the Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
My son is enjoying them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality over the full frquency spectrum. Noise cancelling was very good. Then I had to give it to my son for his grad present....LOL
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingkongjohn, We're delighted to hear that you like the noise canceling feature and audio quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Two are Better than One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How Good Are These? So Good I Bought Two! One for me and One for my Wife. I was planning to spend this much money. But they're that Good! Jeff Hom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffo, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brih Awesome! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
SONY review
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing still even after a year- noise cancelling could be better but still amazing adaptability to surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadelineB,
Thank you for your feedback on the WH-1000XM5 headphones. It's great to hear they are still working amazingly even after a year and that you appreciate the amazing adaptability to surroundings.
We also appreciate your honest thoughts about the noise canceling. To help maximize performance, we suggest checking the Sony | Sound Connect app.
In the app, you can confirm that Adaptive Sound Control is OFF (as it can sometimes switch to Ambient Sound mode) and that the Ambient Sound Control setting is clearly set to Noise Cancelling in the "Sound" tab.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany