Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Son's favorite Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, feels good and sounds even better. Gift for teenage son, and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kencal2000, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones definitely have excellent sound quality. Initial use of The noise-canceling and ambient sound features are great also. One small minor critique I have with the headphones is that they're not sweatproof or water-resistant. You think for the price, they would have at least some type of water resistance. But the sound quality is impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Silky, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The clear choice in noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH1000XM5 headphones are hands down a winner. I can’t believe how the headphones make spatial audio selections sound. Noise cancelling is superb along connectivity. So pleased with this product.
I would recommend this to a friendBrand response from SonyListens
Posted .HiJehawkins23 Amazing! We're thrilled to hear that you like the sound quality, noise canceling function, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best headphones I’ve had !!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphones are really good and worth your money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbbeyL!
Thank you for your feedback. It is fantastic to know you think the WH-1000XM5 headphones are worth it.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
I won
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my partner loved them I was the best gift giver this holiday season
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Josebb,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH-1000XM5 headphones made such a wonderful gift for your partner. It’s truly rewarding to know our products can play a special role in creating memorable moments and joy during the holidays.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very clear and crisp. Blocks out all other noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bill,
Thanks for your review! We're glad to hear you're enjoying the clear, crisp sound and noise cancellation on your WH-1000XM5 headphones. Thank you for choosing Sony! Happy listening!
-Maria
- Cons mentioned:Volume
Sony Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is great however the volume I wish it was able to be louder. The headphones also slide a lot for example when I am doing planks they slide forward.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaolaY,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. The volume/sound of the headphones will depend in the source, battery and environment that you're playing. We suggest using the Sony headphone connect app so you can adjust audio settings depending in your preference. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great quality, terrible durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio and noise cancelling are fanrastic, and the fit is greta aside from a little discomfort on the top of the head if you wear them too long. But eventually moisture gets in and causes an annoying static. It can be fixed by removing the earcup and putting a silica packet inside, but that seems a little ridiculous for a pair of headphones as pricey as these. My first pair last about 8 months before this happened - my warranty replacement pair lasted about 2 weeks. From what I’ve read, this problem is rather common.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi August, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your Sony unit. If you use the headset when the air is dry, you may experience discomfort due to static electricity accumulated on your body. This is not a malfunction of the headset. You can reduce the effect by wearing clothes made of natural materials that do not easily generate static electricity. You can check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534599.html?utm_source=glean
We'd also like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is impressive, along with the noise cancellation. It is not designed for a challenging workout where you will sweat too much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarS, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well ! Great sound , great everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleJ, thanks for the 5-star rating! We're happy to hear that you are enjoying our industry-leading noise cancelling WH-1000XM5 headphones. They have been engineered to perfection to deliver magnificent sound and comfort. We hope you continue liking our product, thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are actually really good and the app lets u customize the sound you want
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JocsanA, Thank you for sharing your detailed review of your WH1000XM5! We're glad you're enjoying the sound quality and noise canceling feature of the unit. Good to know you're utilizing the different customizations and built-in equalizer on the Sony headphones connect app. Thanks for choosing Sony! -Jess
- Pros mentioned:Weight
Excellent , the best in the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Airpods Pro and others from Soundcore. Nothing compared to these ones. The noise cancellation is better. Lightweight and able to control audio with single taps is an advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dragoneyes, Great! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far one of the best headphones ive ever used. They have amazing sound quality and clarity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaG, That's great! We're thrilled to hear that you are enjoying the amazing sound quality and clarity of your Sony WH1000XM5. Your satisfaction is our top priority, and it's great to know that our product has met your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! They look great on, good quality and holds a charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Memo, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Expensive but well worth it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but well worth the premium. It is durable and the sounds are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyFlyRy, Fantastic! We're glad to hear that you find them well worth the premium price. And it's good to know you appreciate the durable design and great sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm-5 appears to be made of cheaper plastic materials. Previous model sony headphones are stronger and more durable. I broke my pair of xm-5 within a few months just like a pair of beats headphones. I would prefer xm-4 for durability, sound quality is good enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JakeD,
Thank you for considering Sony products.
We’re sorry to hear about the durability issues you’ve experienced with the WH1000XM5 headphones. We understand how important it is to have a product that feels sturdy and reliable. We appreciate your feedback regarding the materials and your preference for the WH1000XM4 model. Please know that we will pass your comments along to the Sony team as we continue to improve our products. Thank you for sharing your experience.
For affordable repair options, we suggest contacting our authorized partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Best regards,
-Fred
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say this is the best investment I’ve ever made. Literally cancels all the noise around me, studying and everything in between. Battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndaniZ, That's awesome! We are thrilled to know that you like the noise canceling feature and battery life of your Sony WH-1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Head set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound is good and enjoy the item and the price is good got it on sales
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user575053, Thank you for the wonderful feedback! We're glad you're enjoying the sound quality of your Sony WH1000XM5. It's great to hear that you found the price to be good. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise blocker
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good. Blocks out other noise great. Sturdy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandysue, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good but a few cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the sound is great! Not gym friendly as I sweat profusely around my ears due to the material also when doing any sort of upper weight movement the music basically pauses each rep not sure if I can change that setting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaR, Awesome! We're glad that you are enjoying the sound quality of your headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin