Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
The shipping is extraordinary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right on time I expected it to come late but surprised it came early, definitely better than amazon, these are the best headphones I’ve ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaR,
We are extremely happy to hear that your WH-1000XM5 Wireless Noise-Canceling Headphones arrived so quickly, and thank you for taking the time to leave a 5-star review.
We're honored to hear that you consider them the best headphones you've ever purchased! This model is engineered to deliver industry-leading features, including: Exceptional Noise Cancellation, Impeccable Audio Quality and Supreme Comfort!
Thank you for choosing Sony for your listening experience!
Best regards,
Dominick
- Pros mentioned:Sound quality
Great Sound, poor App management
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great! The app on the other hand kind of sucks. Sometimes I wish it didn't need the app to work on my phone. The App is the only reason I wish I would have bought Bose instead. But the sound quality is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonW,
While we're glad you like most of the features of your WH-1000XM5, we regret to hear you are not having the best experience with the companion app. Your feedback is extremely important to us and is very much appreciated. You can use the headphones without the app, however, to get the most out of your WH-1000XM5, the Sony Headphones Connect app allows you to customize the following:
• Update the headset software
• Turn the voice guidance on/off
• Switch the touch sensor control panel on/off setting
• Set the Bluetooth connection mode (sound quality mode)
• Set the wearing detection automatic power off function
• Set the wearing detection automatic music playback pause and resume function
• Check the connection status and the settings of the headset
• Switch the multipoint connection (Connect the headset to 2 devices simultaneously) on/off setting
• Select the Equalizer setting
• Customize the Equalizer setting
• Adjust the noise canceling function and Ambient Sound Mode (ambient sound control)
Be sure to review the help guide link below, as it tells you what you can do with the Sony Headphones Connect app.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
If you need further assistance regarding your product, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Comfort
Amazingggg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing !!! Noise cancellation. And easy to use. Also very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tested out the headphones on a flight, it blocked out EVERYTHING! Way better than my airpods in that department. The carrying case feels nice and the accompanying app is great as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthBane,
You made the right choice with the Sony WH-1000XM5! We're thrilled that you like the noise canceling function, supplied carrying case, and dedicated app (Sony Headphones Connect) of the headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones, I am enjoying using them, great for the gym. The noise cancel is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .HI user851610,
We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
awesome cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome pair of cans. Sound quaity over the WH3s is noticable. Love everything but one thing of note is the build doesn't feel as solid. Great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi edgesire, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Loved it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset ever!!!! I work in a loud call center it drains out the background noice efficiently and the sound quality is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .HI JillianC, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good from what i had expected the sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanK,
Thank you for the 5 stars! We’re thrilled to hear the WH1000XM5 headphones exceeded your expectations with its impressive sound quality. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort
XM5 SONY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones EXTREMELY comfortable i hated my airpod max because how heavy they were. These are amazing would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaydenT, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Game changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are life changing! I flew to Europe and had the best flight with the noise cancelling, chef's kiss!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayleenA, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Buy!!!!! Now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation also loud which is good if your someone like me who doesn’t like to listen to the outside world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NaarahL, Fantastic! We're glad you like the amazing noise cancellation and powerful sound this unit delivers. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
good headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m writing this down for a chance to win a $400 gift card.
I would recommend this to a friend- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves the headphones. Very well made no issues with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoeR, We're glad that your kids love the headphones. Thank you for choosing Sony. Erin
- Cons mentioned:Price
13 year old loves these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid bought these for wearing during lunch and before and after school. Pretty pricey but as far as I can tell he loves them. Takes them everywhere he goes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SeekNKnow,
Perfect! It seems that you found the perfect headphone for your son. We're glad that he's enjoying his new Sony WH1000XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Marco
- Pros mentioned:Sound quality
Headphones for Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought headphones because of air travel. Since my next flight is scheduled for February 7, 2023 I am not able to determine if it works for my needs. I do use it when taking walks and it works just fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferW,
Thank you for the review! If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones while the headset is connected to a device via the supplied headphone cable and the headset is turned on.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Haven’t used a better sounding pair of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Literally have heard sounds I never noticed before in songs I’ve listened to a thousand times. Feels like you are in the studio!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're glad you are enjoying the sound quality of your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price. The sound quality is excellent. It’s, by far, the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanhowellF, We're pleased to hear that you like the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so glad that the Best Buy employee told me about this Sony headphones, they are so awesome. Great product, I am very satisfied with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryM, Excellent! We're thrilled to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great, but not Excellent!
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very good headphones. Mids were a highlight of the listen. Could use some more impact in the lower frequencies. Very clear low end, but not as impactful as I'd like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyT,
Thank you for your time writing this review! We glad to hear that you like your WH1000XM5 headphones. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Sound quality may also vary depending on the source that you are playing. If you haven't yet, please download and use the equalizer settings on the Sony Headphones Connect app to fine-tune your music to your liking! For more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thanks again for purchasing Sony! - Kris
Sony Head ohones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has been absolutely spectacular. Fantastic and very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DaneB,
Thank you for choosing Sony!
We’re excited to hear that the WH1000XM5 headphones have provided you with a spectacular experience. Your happiness with the product truly motivates us to continue delivering premium audio solutions.
Best regards,
-Fred