Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
it’s doesn’t meet expectations
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s a pretty decent headphone. very lightweight and feel premium-ish, but the anc did not meet my expectations. the sound quality is there but it isn’t better than the airpods pro max in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi peter,
Thank you for your time writing this review. While we are glad you like the XM5 headphones, we're sorry to hear if the ANC features did not live up to your expectations. Allow us to help troubleshoot the problem. Please some solutions on this link if the noise canceling effect is not sufficient on the headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound quality
Good noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What i like about it is the adapt feature where when the user starts speaking, noise cancel will adjust since the user is in conversation...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robyenjoaquincia,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the noise canceling and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! .
-David
- Pros mentioned:Sound qualityCons mentioned:Portability
Not good to carry with you. Big bulky case.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all honesty the headsets though they have great noise cancellation and great sound, I really (really) disliked the fact that they are hard to transport. The case is big and awkward and takes up a lot of space. I love the folding capacity of Sony Beats Solo 4. Traded up from my 3’s. I have since returned my CM5’s. Sorry. I would recommend the headset for the sound but not in terms of easy transport.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyHeadphones,
Thanks for your honest and detailed feedback on the WH-1000XM5 headphones.
We're glad to hear you find the noise cancellation and sound quality to be great, as those are key features of the XM5.
We also appreciate your valuable feedback regarding the carrying case and the lack of a folding design. We understand how important portability is for many users, and we'll be sure to pass your comments along to the team. We're sorry to hear that this particular feature was a deal-breaker for you, and we appreciate you sharing your experience with us.
Thanks for the recommendation and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
#1
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones are amazing in everyway, build, sound, edit options, and noise canceling. Can't go wrong with this choice at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TM205, Great! We're thrilled to hear you like the built quality, sound, customization options, and excellent noise cancelling feature of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Greqt headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. Great noise cancelation. Wish the headphones were more sweat resistant.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Thanks for sharing your experience! Your feedback about the Sony Headphones is greatly appreciated and we're glad you are happy with the sound quality and noise cancelation. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome they sound amazing I love taking walks and listening to my audible book it blocks out all the noise so happy I bought these
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Joyce! We're glad that you are enjoying the amazing sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. -Craig
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty good, only down side it feels like the material could break
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yadiel,
Thank you for choosing Sony!
We are honored to hear that you are pleased with your WH1000XM5 headphones. Your feedback regarding the material quality is greatly appreciated, and we will ensure your comments are forwarded to our dedicated Sony team for their careful review. We remain committed to continuously enhancing our products and delivering the best experience to our customers.
Best regards,
-Fred
- Pros mentioned:Sound quality
The best headphones on the market
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and sound for the price you pay, a must buy for people looking for new headphones who have android phones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great pair of headphones for everyday listening!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading countless reviews for various headphone brands I determined that the Sonys were for me. The set up and charging was simple and I have no issues since purchasing them. The soundproofing is crazy good. For comparison, I use video editing headphones for work - so these Sony headphones absolutely work for daily casual music listening. I’ve recommended these to my friends and they have been thrilled with them as well. Only complaint was that it took a while to track down a pair of these headphones in this color.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Delicate, Dainty Users Only
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for 5 months and by far have been the best headphones I’ve purchased considering the sound quality and comfort but the hinge on the right ear cuff snapped with little effort and cannot be repaired by Sony even though it’s still under warranty and a known issue. Buy at your own risk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Eden, we're glad you like the sound quality and comfort of our product. We're sorry to hear about the issue with the hinge on your headphones. Sony's warranty policy does not cover physical damage, which includes issues with the hinge, even if it occurs under normal use. You have the option to take your headphones to an authorized service center for evaluation to determine the out-of-warranty repair options available.
We would highly recommend you to take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00006741?utm_source
We'd also like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
- Pros mentioned:Sound quality
Excellent headphones, exceeded my expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have inch wide earrings and have a hard time finding headphones that fukly cover my lobes. These are the perfect size! With great sound to boot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flux,
Thank you for the purchase! We're glad to hear that you like the size and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Worth the investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A definite upgrade from my old Sony headphones. They have superior nose cancellation and the added features are definitely worth the investment. I do miss the fact they do no fold like my old pair. Makes it a little more bulky to carry. The noise cancellation does take a tolll on the battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulL, Fantastic!We're delighted to hear that you find them a significant upgrade from your previous Sony headphones, especially appreciating the superior noise cancellation and added features. We understand your concern about the headphones not being foldable, which can make them a bit bulkier to carry. Regarding battery life, while noise cancellation does consume more power, the headphones are designed to balance performance and battery efficiency. We appreciate your feedback and hope you continue to enjoy the premium audio experience with your WH-1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
BUY THESE IMMEDIATELY! WELL WORTH IT!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! Not only amazing sound quality but the noise cancelation is unreal! This is the best set of headphones I've ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAMA, We appreciate the review/feedback on the new WH1000XM5 Noise Canceling Headpones and we're glad that you are enjoying them.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Good headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very good headphones! Sound great and noise cancelling is nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieF, Awesome! We're glad that you like the sound, and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony goodness!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair. Great for office use and entertainment purposes in general, great noise canceling. You cannot go wrong with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Orlando, Thank you for the 5-star rating! We're glad you like the great sound and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Craig
- Pros mentioned:Bass
Best on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp highs and booming bass. If you aren't enjoying your favorite music on these; are you even listening to music?
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your 5-star rating, BrianR. We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality sound easy to use it's pass my expectations. Good product noise cancellation is perfect for travelers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deze, Thanks for your feedback. We are glad that your new Sony WH1000XM5 wireless noise canceling headphones exceeded your expectations. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great sound, too big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and bulky. I needed to return it, the sound is phenomenal though
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DarlyJ,
Thank you for considering Sony products.
We regret that the WH1000XM5 headphones did not align with your comfort expectations, despite the positive feedback on their sound quality. Your comments are important to us and will be forwarded to our product development team for careful consideration as we strive to enhance our offerings. We appreciate your understanding and thank you for sharing your experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. power to the maximum or for a quiet day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdithS, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth every penny!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, the best noise canceling headphones ive ever had. Nothing compares.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yorumarin, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin