Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Headphones in a While
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are extremely costly when I first got them even at a discount, so I am pleased to hear the good quality coming from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, Excellent! We're glad that you are enjoying the overall quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Berrin Carrillo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its looks and sounds incredible. I’m so happy with my amazing headphone. I made great choice. Thanks a lot you guys all…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BerrinCarrillo, Great! We're delighted to hear that you like the sound quality and looks. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Comfortable angelic sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the simplicity of the headphones. The touch controls work so well and the sound tops everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingben,
Awesome! Thanks for the honest review. We're glad to hear that you love the design and sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Weight
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So light and convenient to bring everywhere, definitely a worthwhile investment. Love the noise cancellation and the color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Awesome choice! We are glad to hear that you are enjoying the noise canceling of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great performance, with incredible battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love to performance and build quality. The sound is deep and warm and materials used feel wonderful. Love em’!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyM, We're delighted to hear that you love the performance, build quality, and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Excellent gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Liked this so much we had to get a seance pair for family
I would recommend this to a friendBrand response from SonyListens
Posted .Hello dFeelz,
Thank you for choosing Sony!
We’re honored to hear that you enjoyed the WH1000XM5 headphones so much that you chose to get a second pair for your family. Your trust in our product means a great deal to us, and we’re delighted to be part of your listening experience together.
Best regards,
-Fred
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I have never experienced such an amazing listening in a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyE, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Underwhelming at any price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: app works well, look nice, light weight. Cons: audio quality is nowhere near what I was expecting. These sound only ok. No air to sound. Sounds flat, just not impressive at all. Audio quality over BT from Android playing very high quality source is muddy. Play same song over aux, night and day difference. That said, if you don't mind a cord, then there are way better headphones out there. What really broke the deal for me was the heat. You can't ware them more then a few minutes before you feel like you have your head in a plastic Safeway bag. I mean you just gotten take them off to let the heat out and get some air. Idk just really not my thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reallycoolname, While we are glad that you like the light weight design and the app works well, we regret that you're not completely satisfied with the audio quality. Allow us to help and turn this into a better experience.
For audio quality, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
Please also refer to the link below if your ears hurt while wearing the headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The sound is amazing. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SMGCandyman, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM5 and you are having an enjoyable listening experience with this great headphones. Glad to know that you like the incredible audio quality and amazing features. Thank you so much for the recommendation and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Improvement over XM4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely better than the XM4, my XM4 stopped charging 5 months in. Sound quality and build quality is also so much better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Potato, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I love them! the Apple Max might have slightly better noise cancellation but i love all the other features on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hodedo, We're glad that you like the features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great for traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound canceling is the best I have ever had. Perfect for air travel. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonJ, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Happy with the purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item came in as described and delivery as promised
I would recommend this to a friend- Pros mentioned:Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, i got them on sale. I bought the extra warranty. Im very happy with my purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackieJ Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphonrs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. Used it on 2 long haul fights overseas without changing on plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UmeshP, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones for the gym if you’re thinking about getting these get them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinoM, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Get them
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best headphones you can get, has a lot of quality of life features with the exception of muting yourself directly from the headset, but it is easily ignored considering hiw great it is in every other regard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, FernandoTr,
Thanks for the great review and the 5 stars rating! We are glad to hear that you are enjoying your Sony Headphones! We definitely take feedback in consideration, as every comment matter to us for further development, so thanks for the review. This model comes with an ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless Noise-Canceling Over-the
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good headphones and good quality and i really happy and satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeylaK, Amazing! We're happy to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best yet from Sony
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best headphones. Good auto noise cancelation and wonderful sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, MisterMystery! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Yikes!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing the XM5s have going for them is they sound wonderful. Not comfortable for long wearing. The headband is the deal breaker. They look cheap. Every iteration of these looks cheap. They compete with Bose. Really is no other competition for them. Bottom line: they look cheap and the headband is just awful. Multi-billion dollar industry and some engineer(s) decided to put a very narrow round headband on these headphones. Can you say "pressure point" boys and girls? Sure you can.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi joeblowconsumer, While we are glad to hear that you are happy with the sound quality of your WH1000XM5, we are sorry to hear that it did not meet all of your expectations. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please use the slider of the headphones to adjust them and get a more comfort fit for long periods of use.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl