Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good quality, overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, good noise cancellation, good sound, nothing exceptional I don’t notice any sound quality difference compared to my AKG earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josebeltran, We're happy to hear you're enjoying the noise canceling function, sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
best headphones ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i use these headphones everyday. so comfortable around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamM, We're happy to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones which I have used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shishir,
Thank you for choosing Sony!
We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. The noise canceling is really great. Easy to stop music just with a tap.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rockwall30, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great Headphones, Okay App & A Little Frustration
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is okay and the headphones are nice, not perfect but they are nice. The app can be a lot to deal with and apart from just pressing buttons and getting a feel of it, it is not really intuitive. That being said there are some very kool features with it. As for the headphones, I wish there was more than 3 levels of noise cancellation and I wish the cancellation was on a higher level. Comparing them to the Bose, I'd say the headphones themselves work well and there are more options with the app but the noise cancelation is not as good. These are still great headphones with many features and are worth the price but I would have been happier if they costed around $325 vs $400. There are also paid app features that I have not used yet and that is frustrating because of the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dbestskills, we're glad that you like the headphones and use of apps. We're sorry if the app isn't intuitive. But we hope that you'll give it more time to familiarize and get used to using he Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
May we also contact you with regards to the features you haven't used yet? Please email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Bass
Great bass and good noise suppression
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! The bass on these is amazing and the closed backs contribute noticeably to noise control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miguel We're glad that you are enjoying the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin
Great Active Noise-Canceling.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, I was in between these and the airpods Max. I like the look and feel of these better. Was worth sacrificing some of the apple features. I use these for teams calls, listening to music and while traveling. The noise canceling is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.11/10 would recommend. These are the best headphones I’ve ever owned. The packaging is SLEEK. Super easy to charge. And SO comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price and after every XM model that comes out it gets better, i recommend these headphones 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are spectacular. Noise cancellation is mindblowing and the sound quality is just amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MubinD, Awesome! We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise melts away, but no waterproofing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outside noise melts away, but I wish this was more waterproof. I'm afraid of even wearing this at the gym due to the fact that sweat can cause issues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shanem201, We're glad that the headphones melts away outside noises. While the WH1000XM5 units don’t have an IPX rating, you can still use this at the gym for your daily workouts. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound is excellent, noise cancellation is top notch. Sony undersold and over delivered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerL, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Anniversary Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for husband for our anniversary and he loves them! Says they work & sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NinaC,
We are delighted that the WH-1000XM5 headphones were a perfect anniversary gift and that your husband is enjoying their great sound and performance.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mat black shows finger prints and smudges easily. Sound quality is solid, noise canceling seems average, overall they seem on par with $150 headphones. Bluetooth is okay. Recharge them once or twice a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Soundguy,
Thank you for choosing Sony.
It's rewarding to hear you appreciate the sound quality, Bluetooth functionality, and noise cancellation of your WH-1000XM5 headphones! We also acknowledge your feedback regarding the matte black finish and its tendency to attract fingerprints. Please know that we take this feedback seriously as we plan our future product iterations. Thank you for sharing your insights
Best regards,
-Fred
- Pros mentioned:Sound quality
“Best Buy” Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Best Buy” ever! Crystal clear sound! I would highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJ, Awesome! We're pleased to hear that you like the sound quality. Thank you for choosing Sony. Erin
Cant go wrong with this line ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade from my xm3. I love the new design. If I had one gripe, it’d be that you cant fold them over anymore for minimal storage. But that’s not a deal breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi M2DC13, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these work well. Still learning to use them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thiefofhorse,
We are really happy to hear that your new headphones are working well for you so far! It is exciting to embark on that journey of discovering all the features and settings available, and we are confident they will continue to impress as you get more familiar with them.
Thank you for choosing Sony for your personal audio journey.
Regards,
Dominick
- Pros mentioned:Sound quality
Comfort wasn't the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed the sound quality of the headphones very much, loved the touch controls, only issue was comfort around my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, awesome! We're glad you like the sound quality and touch controls of our product. We understand your feedback regarding the comfort of your Sony unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing%20headphones
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its amazing on sound , the only con i fou d was the material which its made of... you will be constantly cleaning it. Your finger prints will be on them all the time.
I would recommend this to a friend - Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphone they are noise canceling and they sound good really recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .HI Nenasipadair4, We're glad that you like the sound and noise canceling function. Thank you for your feedback and for choosing Sony. Erin