Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp and clean sound ,top notch product. The associate was extremely helpful .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnG, Great service! We're also glad that you like the audio quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Really loved them. Totally worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaki, We're glad that you love these headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound quality in a pair of headphones. Totally worth the price If you’re looking for something you’ll use every day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CristinaA, That's great! We're glad to hear you feel that the amazing sound quality of the Sony XM5 is worth its price. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sony Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought with the intent to use with my TV. However, I also use them for work use with Microsoft Teams and it pairs with my iPhone too, as it has a built in microphone. It doesn’t completely block all of the surrounding sound, so if anyone buys it with that expectation, it was not intended to do that. However, it blocks out the majority and makes listening to your favorite show or movie even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerriW, We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Its better than the bose.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tested what they had at bestbuy and this is the best it beats even the bose and beats . The bose is the only close runner up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyL, Perfect! You've made an excellent choice!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
All around MVP
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Some of the best headphones out these days. Great noisecanceling, sound quality, and microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stefon, Thank you for the great review! We're pleased to hear you like the great noise cancellation, sound quality, and mic clarity of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great quality
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Very high quality headphones, would heavily recommend them to anyone who wants high quality headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SSSherif123, Awesome! We're glad that you are enjoying the overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is everything! I love the feel of it so much and the audio is so good. The noise canceling is awesome and my daughter loves it a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THNA, We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Happy with purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has been working well now for 1 year. I am happy with this purchase made for my daughter. Just purchased another one for myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElizabethA,
Thank you for choosing Sony!
It's fantastic to know that the WH-1000XM5 headphones have been working so well for you and your daughter! We're happy to hear that you're so pleased with your first pair that you decided to purchase a second one for yourself. We hope you enjoy your new headphones just as much!
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and the noise canceling is amazing. I use these when I'm working in a loud and noisy area. noisy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antonio,
Very nice! Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sonyphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these headphone sound quality is loud and clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SLamLex,
Thank you for the purchase! We're happy to hear that you love the clear sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Great heaphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have sensitive ears and while wearing these on a 5 hr flight i had minimal discomfort. I would recomend these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justinb, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good purchase would buy again
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loves the noise cancellation. Works great for at home meetings
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaV, Perfect! We're delighted to hear you love the top-notch noise cancellation and good to know it works great for your home meetings. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Get it while you can :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every dollar. The sound is immaculate. From someone who switched from beats to this.. huge and impressive change.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rivera, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is excellent, this is like next level tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YvetteO, We're happy to hear that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Comfortable and has a fantastic sound. I think it is the best in its category.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardIII, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best Noise cancellation and Environment adaptation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allie, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
good but not the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good noise cancel. however, the performance is worse than xm4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YeQ1,
We appreciate your feedback regarding the noise cancellation on your WH-1000XM5. While these headphones feature an Auto NC Optimizer designed to automatically adjust to your environment, we understand that this can feel different compared to the manual settings of the XM4. To ensure the strongest performance, please verify that you have a firm seal around your ears and consider disabling Adaptive Sound Control in the Sony | Headphones Connect app to prevent the headphones from automatically switching to Ambient Mode.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son for Christmas. We went into the store and tried them all, these were by far superior to the Bose and Beats headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TJEP, Excellent choice! We're sure that your son is happy with his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Hood birthday present
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my brothers birthday and obef tbe xm4’s these have way better sound cancellation. He uses thrm on his ps5 and he says theyre amazung.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whayves, Thank you for choosing Sony! Awesome gift! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl