Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound quality is amazing! Use it for the gym and havent had any issues! Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Kelly! With our WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves this thing. Uses it quite a bit. Battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RMosack, e're delighted to hear that your daughter is enjoying her new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is incredible! They create the most immersive audio experience I’ve ever had before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM5 Headphones! Your assessment is spot on! Superlative sound, engineered to perfection. The specially designed 30-mm driver unit of these headphones is fantastic and its great to hear you agree as well. You're now able to enjoy High-Resolution Audio with and without wires. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony Social Support
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Clear sound and outer noises are gone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeraldineS, fantastic! We're truly delighted to hear about your satisfaction with the amazing sound quality and superb noise canceling feature of your WH-1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the marker with the best wuality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stayfleet, thank you for the kind words and we’re glad you like the audio quality! Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Originally bought the Air Pods Max but they hurt my ears and felt heavy. Great sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScootzNC,
You made the right choice! We're glad to hear that you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best purchase yet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. 100% recommen it. Best quality ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlaC, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Keeping it quiet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my husband tonuse at work and at home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zrev,
Thank you so much for your 5-star review! We're glad to hear the Sony WH-1000XM5 headphones are a great fit for your husband both at work and at home.
Thank you for choosing Sony and enjoy the amazing sound and comfort!
Regards,
Dominick
- Pros mentioned:Comfort
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable to wear. The noise canceling work very well. Overall very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avengers,
We appreciate the 5-star rating and we're glad to hear that you're happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, so comfortable and light weight , beautiful sleek look , and the noise cancellation is excellent. Definitely recommend, only down side is they aren’t sweat proof , so I can’t workout with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGarcia We're glad that you like the comfort, design, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great birthday gift. Teen uses it for gym and loves the sound and clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi earthmood, Wonderful gift! We're delighted to hear that the recipient likes the sound and clarity. Thank you for your feedback and for choosing Sony. Erin
Poorly designed noise cancelling feature
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have an automatically adjusting active noise cancelling. Basically, depending on the environment, how you move your head, or how you are wearing these headphones, you will HEAR the noise cancelling change completely. You will randomly hear it become less strong or more strong, etc… it does this seemingly at random. This is extremely annoying and this feature cannot be turned off, it ruins these headphones for me personally.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lucas,
We are very sorry to hear about your frustration with the noise-canceling performance of your WH-1000XM5 headphones. What you are describing sounds like the Adaptive Sound Control or Speak-to-Chat features, which can be adjusted or disabled.
We recommend opening the "Sony | Headphones Connect" app and turning off Adaptive Sound Control on the Status tab. Additionally, please ensure Speak-to-Chat is disabled in the Sound tab, as this can also cause the audio to shift when it detects movement or speech. While the Auto NC Optimizer adjusts to your environment, disabling these specific settings usually provides the consistent experience you are looking for.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Stopped connecting to my desktop.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with these headphones until they just suddenly stopped connecting to my desktop which is my main source for my streaming services. They will connect to my smartphone but not to my 2 year old TV or my PC. I still have my XM3's which I went back to and they connected immediately. And may I add sounded better. So having bought them back in May I am well past the return window so I am stuck with a $400 paperweight which bevause of pther promotions I was paying off I haven'£t even started paying for uet. Obviously I am not a happy camper.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise reduction. Purchased for long trip out of the country.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SRQgirl, We're glad that you like the audio quality and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
comfortable light headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I use them to work from home. Noise cancelling works great and they are super comfortable! Feels like I'm not even wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, We're glad that you are enjoying the comfort and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Better than majority of headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound and noise cancelation is perfect. Use these at the gym on the daily!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliasF, Thank you for the 5-star rating! We're pleased to hear that you like the overall features of the WH-1000XM5 and that it is helping you stay fit in the gym. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the beats and the jbl these are the best ones. Price wise they are more but they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Hchwgn! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Nice head phone sound quality is good noice canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RagiK, We're happy to hear that you like the sound quality and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best sound ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG the sound is amazing and the haptics and gestures are better than the apple cringe.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoelH, We're thrilled to hear that you like the sound and feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Product Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of Headphones. You will not be disappointed. Comfortable and noise canceling is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlbertC, Perfect! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of your WH-1000XM5. Good to know as well that you like the exceptional comfort of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess