Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great for a studio or office setting. The quality of the sound and noise canceling are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseA, Awesome! We're glad that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Great Head phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reliable headphone the battery life last the whole day without a need of charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Many thanks for the 5-star rating! Glad to hear your WH1000XM5 headphones suits your needs and expectations. We really appreciate you like the long battery life of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
have to pay for 360 around separately
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound quality, but the only thing is that you shouldn't have to pay a subscription for 360 sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Santo, we're glad you like the sound quality of our product. We appreciate your feedback regarding the 360 sound. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones that can be worn all day. Sound quality is great also.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominicV, We are happy that you now have a pair of excellent headphones and that you like their sound quality. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Great gift for a 24 year old!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This purchase was a birthday gift for daughter. She LOVES the style and quality of sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BVKF, thanks for choosing and purchasing our product. We're glad to hear that your daughter loves her new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Portability
Fine in comparison to XM4s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from Sony’s previous model, the XM4, and the biggest changes was the appearance of the headset. The sound quality remains stellar with clear highs and deep bass you can feel. The biggest con is that I cant fold these up like the XM4s, otherwise these do very well if these are your first nice headphones. If you are upgrading from the XM4, its pretty much a coin flip, but if the XM5 will be your first nice headset, its worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Casey,
Thank you for the review and we're glad to hear that you like you new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality
Worth the purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, very durable and the noise cancellation is top tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dequan, Thank you for the excellent review! Good to hear you like the amazing sound, durable design, and top notch noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass
Ear-gasm
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The money I put these headphones on I knew it was going to be glorious, then the base hits… started crying out of joy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yurr, Great! We're glad that you are enjoying your new headphones The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headset we like it this item we will tell this to our friends and family
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChonaS, Thanks for leaving us such a wonderful review! We are so happy that you are enjoying the incredible features, excellent noise cancellation and amazing audio of our WH-1000XM5. It sounds like we hit the mark with the XM5s. Our team will definitely be happy to read what you wrote. Thank you for the recommendation and for choosing Sony! -Jess
- Pros mentioned:Battery life
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation, also pretty comfy and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nandez, We're glad that you like the noise canceling function, comfort, and battery life. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality! Always great customer service at Beat Buy stores.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBEZ, Thank you for the 5-star rating! We're so pleased to hear that you're satisfied with the excellent quality of your Sony WH1000XM5 and good to know you had an amazing customer service experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice and comfortable music is great but after a while it irritates the ears. Color is a bit faded I use it to study
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselH, this is great! We're glad that you like the sound and comfort. We'll take note of your feedback. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony m5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding noise cancelling, amazing sound . Calls are phenomenal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jburden78, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Love these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been wanting these for a while now but wasn't too sure how much id like it. These are best headphone I ever owned i loved re-listening to my favorite songs,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. NikolasM,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Sony wh1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and sound.dont miss the opportunity to use this product. You will love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SathishK, Thanks for your feedback. We are thrilled to know that you like the quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
What I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product really helpfull to be at the gym or outside
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamidA, Great! We're thrilled to hear that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you so much for choosing Sony. Erin
Sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! I would purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
We couldn't be happier to hear that you think the WH-1000XM5 headphones are great! Knowing that you would purchase them again is the best kind of feedback we can receive. Thank you for being a valued Sony customer!
Regards.
Dominick
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality! So happy I purchased, would recommend for friends and family!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abby This is amazing! We're so glad that you love the headphones' quality. We appreciate your recommendation and thank you for choosing Sony. Erin
Work great for hard of hearing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation. I am someone that uses hearing aids so was trying to find something able to accommodate without having to just crank up the volume. These headphones achieve that by adding a lot of customization within the app. I’m also able to use them for work calls and switch between my laptop and personal device seamlessly through the dual Bluetooth connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexH, Thanks for sharing your awesome experience with your new Sony WH1000XM5 wireless noise canceling headphones. We are glad that they work great for your needs. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony never fails
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.True about sony . It is really rare when they make a bad product. I love this heaphones and they are amazing for workouts section.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teo02, Great! We're glad that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin