Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone i used so far. Cancelation sounds its at the best. Best sounds ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazeemT Fantastic! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Fantastic headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones!! Noise cancelling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryceO, We're glad that you're enjoying the noise canceling function of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, great noise cancellation. I am almost 80 years old, with hearing loss. I tested several models in the store, all sound pretty much the same. The kicker was the comfort - with the sony's you don't even know you're wearing them. I figured that if they were uncomfortable, I probably wouldn't wear them. Recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pedd, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money. Sound quality and noise cancels is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GB70,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and like the service protection. I would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello brownfamily, We are happy that you like the quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product , very crisp and loud . Quality of the product is very good
I would recommend this to a friendBrand response from SonyListens
Posted .HI SandeepY, Awesome! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very good noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly wanted noise cancellation for plane rides. And it works like a charm!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi corker, We're glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound and niose canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tden, incredible! We're glad you love our industry-leading noise canceling headphones! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
Great sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. ANC is fantastic along with all the other features it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Revan,
We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!!! Love it in every way. Amazing sound quality and noise canceling. Would recomend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mr330055, Great! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and great sound!!would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PablorG, We're happy to hear that you like the sound and light-weight design. Thank you for choosing Sony. Erin
Nice!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Niceeeeeeeeee product!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexiaE,
We're thrilled to hear you're enjoying your WH-1000XM5 headphones! Thank you for the enthusiastic feedback.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort
Comfy and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good and comfortable even when wearing them for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peanutfoster96, We're glad that you like that these are comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headset Review'23
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset sounds great, and is flexible too like easier to slide the ear sides of the headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshC,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you're enjoying the sound quality and slider of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good Sound/Not Convenient Size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound in these headphones is really good. Even folded up they are quite a bit bigger than I expected. Not all that convenient for carrying on a plane without a backpack.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hal9000, Thank you for the 4-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best ANC headphones on the market.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best noise cancelling ever. helps me drown out obnoxiously loud roommate. audio quality is top-tier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin,
Fantastic! We are truly happy to hear your satisfaction with the incredible noise canceling function of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, a big improvement over the last model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dGEN, That's really cool! We're thrilled to hear you are enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. It sounds like we hit the mark with the WH-1000XM5. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best travel companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Travelled for 3 weeks on noisy environments. I really like the fitting how they work and all options.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosQ, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Broken Right Hinge-- like a lot of other people
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life means nothing if the right earpad is dangling loose. I tried to figure how I could possible have broken these so quickly, then I found all the other customer complaints. The connection between the headband and the earcup broke at the rotator. (And there's no self-help way to glue or tape it back to function.) I got a Bose headset as replacement, and it working great... with parts falling off. This is a product defect. It is a shame because the Sony sound and function were great ...for a few months. For me, this was a waste of money. NOT BestBuy's fault by the way. This is a Sony product defect. (Model: WH1000XM5/B, SKU:6505727, purchased 12/21/2022)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WillisM, While we are glad that you like the sound quality, we regret to hear that the right earpad is dangling loose. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Sound quality
Headphones everyday
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very portable and the quality of sounds is pretty good. The ability of noise removal is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YaniG, Great! We're glad that you like the portability, sound, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin