Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, frequently praising its comfort, impressive battery life, and lightweight design. While many also appreciate its good bass, snug fit, and decent active noise cancellation, some concerns have been raised. These concerns primarily revolve around its portability, price, occasional connectivity issues, and a desire for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding comfortable set of noise canceling earphones. High tech also with 360 sound with certain music apps right now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DawnL, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome best Sony over ear headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have and had many over the ear headphones from all types of manufacturers and these are my favorite yet will definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fred, We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Excellent Product ! Highly Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of music to select and signal is food everywhere you go. You don't miss a station like regular radio that fades in certain areas and you cant even listen to them. But this service is excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaL, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones work great, are comfortable and stylish to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Envy, Thanks for sharing your experience. We are glad that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. You can always customize the Equalizer setting from the “Sony | Headphones Connect” app to personalize your listening experience. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
love it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my daughter love this one get canceling noise too she always using it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patz, Great! We're happy to hear that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony - Head Phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Value for Money.. great product.. enjoy listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, UmeshB!
We are so glad to hear that you are enjoying the music quality and value of your WH-1000XM5 headphones. We designed them with our Integrated Processor V1 to deliver a truly immersive sound experience, so it’s wonderful to know they are hitting the mark for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Review Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're perfect it feels super comfortable I use for a lot of hours and they don't bother
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, we're glad you like our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones goooo crazy!!!! Really solidified my choice in switching from AirPods with no regrets. This fire
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andya1, That's awesome! We are glad that you like your new Sony WH1000XM5 wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic headphones. Love the ANC. The sound quality is great and the call quality is the best ive used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ademo, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Satisfied with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and noise cancellation. These blow the nose out of the water
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaB, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are the best. They’re worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanW, That's very generous of you! We're truly pleased to hear you love your new Sony WH-1000XM5 and these headphones deliver exceptional sound and excellent noise cancellation. It's good to know that your investment is worth it. Thank you so much for offering a fantastic rating on the product! -Jess
- Cons mentioned:Volume
Sony- 1000XM5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just recently purchased. I should have read the reviews before purchasing. The M4 which is over $100's less probably is the better value. I am a disappointed with the volume level.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Product, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. For the low sound level, please try these steps. Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Should you need further assistance, please contact us for help. You may reach out to us at socialsupport@am.sony.com
Regards,
Carl
Is Sony still the benchmark? Hmm....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A few years ago I would leave an absolutely glowing review for these headphones but... we live in a different reality now. Companies like Edifier and 1MORE have headphones that cost 1/4 of this set's price and perform just as well (and in some cases better). Sony may still have the edge on ANC but if you value sound quality more than noise cancellation there are simply other, more interesting options out there that will save you A LOT of $$$.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM,
We appreciate your feedback. We take all user input seriously and will make sure your comments reach the appropriate person. If the effect of noise canceling is not sufficient, you can follow the suggestions here to isolate the issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The sound quality is amazing as well as the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan, We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphone, sound quality is great as expected. Its not as comfortable wearing it as the XM4. Overall, its not bad at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie, We're glad that you like the sound quality. We'll take note of your feedback with regards to the cover. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift for my partner, and they loved it. The packaging and the holder was amazing. They use them at the gym, and at work when they need to lock in. They have ambient feature which is nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitchie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful headset! I am loving the sound it is so crisp and clean.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerW, We're really happy to hear you're very satisfied with the industry-leading noise canceling function and cleaner sound of these headphones. Your assessment is spot on! The specially designed 30 mm driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you so much choosing Sony! -Jess
- Pros mentioned:Sound quality
As good as it can get
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best noise cancelling headphones I've ever tried for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCarrera, we're glad you like the noise canceling feature of our product. With our WH1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product I would recommend this over Boss
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamarJ, Perfect! We're glad to hear that you're satisfied with your purchase. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing and the noise cancellation is so good. Also the app to configure the audio is also really easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, We're glad that you like the sound quality, noise canceling function, and ease of using the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin