Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend these headphones if you can get them on sale. If you are okay with the positive pressure caused by strong noise cancelling and want to pay less, go for the XM4s instead. Get them on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChaseA, Thank you for sharing such a wonderful shopping experience. We're delighted to know that you are enjoying the excellent audio quality and you appreciate the amazing features of our industry-leading noise cancelation headphones, WH-1000XM5. Thank you so much for purchasing our WH-1000XM5 & 5-stars review and for choosing Sony! -Jess
better for phone calls than apple
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked using these. They can be a bit fragile as mine fell off the headband and need to be repaired.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamerahC, Thanks for sharing your experience with the headphones. While we're glad that you like using your headphones, we're sad to hear that yours needed repair. You may reach out to your nearest Sony Authorized service center to have your unit assessed. Thank you for choosing Sony. -Craig
Not for working out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sweat or water reisstance but i still use it for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusGutierrez,
Thank you for the review. These headphones are not sweatproof nor waterproof. Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat may result in malfunction. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good. Noise cancelling and can’t hear from far away!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melody,
We are delighted to hear you're impressed with our WH-1000XM5 headphones! It's fantastic to know that the noise-cancelling is providing you with such an immersive listening experience, truly allowing you to focus on your audio without distractions.
Our headphones feature cutting-edge noise cancellation technology and deliver exceptional sound clarity, ensuring an immersive audio experience whether you're at home or on the go.
Thanks for choosing Sony!
Best regards,
Stephanie
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amaizng for an office setting but alos work great for the gym. The volume level does have to be at about 70% plus noise cancellation to really not hear anything but overall great pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, perfect! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing performance of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
XM5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great everything. Love the sound cancellation and interface controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonH! Thank you so much for your five-star rating! We're thrilled to hear that you're enjoying the WH1000XM5. It's fantastic to know that its industry-leading noise cancellation technology and user-friendly interface are enhancing your experience. Thank you for choosing Sony! Best regards, -Jenn.
Great for Office Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. The noise canceling doesn't silence everything for me with my glasses and long hair, but it definitely makes all the sounds more manageable. The option to enable and disable noise canceling at the push of a button is also very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johann, We are glad that you now have a great pair of good headphones for your office work. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Bass, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level is phenomenal, Bass and Sound are very good. Connection to apple products isnt always smooth however these headphones in my opinion are the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Great! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony or Not to Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Sound Quality is completely overrated. Sorry, I guess I may be a bit of a basshead. I also know a bit about sound quality as well as I won my share of IASCA sanctioned events where sound quality is king. But back to the Headphones..If you're looking for features that will blow your mind..then you have picked the right headset. Features such as weekly decible level checks to warn you of how loud your listening levels have been versus a national panel of certified analyst. These Headphones are feature rich. Sound Quality wise, They are a bit " Tinny" sounding at higher levels, where as the "Beats Studios" absolutely destroy Sony in this department. If you'te looking for overrall volume and bass, I would go with " Beats Studios." If features and a great looking headset that updates regularly flips your trigger then the Sony's are still there for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM5. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
For more on "Tuning sound with the Equalizer on headphones", please visit this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for sharing your feedback! -Jess
- Pros mentioned:Sound quality
Amazing quality just needs more bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bedt sounding headphones ive tried but need a littvle bit more bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chumerz, Amazing! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses Headphones are perfect, they have great noise canalization and audio quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bomin0s, We are glad to know that you now have a perfect headphone that have great noise canceling feature and audio quality. You chose the best headphones. These headphones have battery that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). They support multipoint connection allows you to quickly switch between devices. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good headphones, not a 5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lighter weight and a little warm on the ears. Good sound quality, but i returned them after a few days. I prefer some of the other options. I also didnt like the way they set on my head/around my neck when I wasnt using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElliottE, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that the WH1000XM5 did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good, but you have to get used to the pressure of the noise-cancelling. They can get a little uncomfortable after a couple hours. I would recommend them to anyone who wants or needs the best noise cancelling possible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joe1, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhh tbh Bluetooth settings laggy sound is good tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gunner4455, We're glad that you like the sound quality. We're also sorry to hear that Bluetooth settings are laggy. For optimum performance, please ensure the software is updated. You may launch the Headphones Connect app to check the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Immerse yourself in sound!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m usually Apple products ALL the time. Without question. Then a friend said to go and try/listen to them at a display center. Not disappointed in the least. Best purchase made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RawDawg, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing performance of your WH1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
You won’t be disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t believe the hype until I tried them. Worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MickiH, thank you for your positive feedback on the WH-1000XM5 headphones. We're thrilled to hear that they're living up to the hype and that you find them worth every penny. Your experience echoes the sentiments of many other users who appreciate the superior noise-canceling capabilities, comfortable fit, and high sound quality these headphones offer.
If you have any further feedback or questions about your WH-1000XM5 headphones, feel free to reach out. Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Good overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was cheaper than the Apple. First impression, i love the silver color and minimalist look. Once I tried it on, i didn’t like the feeling of it. It felt light and slippery. I do not recommend working out with this. Other than that it’s great and it sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisdiana, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great but too big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant fold like the older models. Sound and styling is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PagolDadu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Cons mentioned:Price
Nice but expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice headphone but it is expensive. I suggest to buy it when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Honest opinion
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good! Wish it was more amazing though. Maybe it is my use that’s the issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Andrew,
Thank you for choosing Sony!
We truly value your feedback regarding the WH-1000XM6 headphones, and we're delighted to hear that you find them to be quite good. Our goal is to enhance your experience even further. If you’re facing any issues or have any suggestions, please feel free to reach out to us at socialsupport@am.sony.com. When you do, we kindly ask that you include the following details in your message:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you get the most out of your Sony headphones!
Best regards,
-Fred