Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Sony Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise canceling is unmatched with these headphones, in my opinion. I bought these to use before I was deployed and I am far more than pleased with their quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellB,
We appreciate the positive feedback and we're glad to hear that you like the industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Pick up line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind friendly helpful and kind respectful and fast thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaleoG, Awesome! We're thrilled to hear that you had a positive experience with Best Buy's customer service. Your feedback about their kind, friendly, helpful, respectful, and fast service is greatly appreciated. Enjoy your WH-1000XM5 headphones, and thanks for choosing Sony! - Romeo
More Than Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality isn’t as good as the XM4 even though they are more comfortable, and connection issues ensue when connecting more than one or two devices even when using the intended app with the headphones. The battery life is abysmal compared to any of the headphones I’ve had before whether it be Sony/Bose/Beats/Apple.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Bagel,
Thank you for considering Sony products.
We apologize for the difficulties you have experienced with the WH1000XM5 headphones, including the audio quality, connection issues with multiple devices, and battery performance.
We suggest trying the equalizer in the Sony Sound Connect app to adjust the sound settings such as bass to better suit your preferences. You can follow the instructions here: https://www.sony.com/electronics/support/articles/00286844.
To address connection problems when using multiple devices, please try these steps:
Reset the headset to clear temporary bugs without deleting pairing information. Instructions are available at: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html.
If resetting does not resolve the issue, perform a factory reset to restore the headset settings fully. Please note this will erase all pairing data. You can find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html.
For battery life concerns, please refer to this article for guidance on optimizing and troubleshooting battery performance: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html?search=battery.
If the issues continue after these steps, we recommend contacting our dedicated support team for further assistance. All contact options and resources are available via the provided link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We appreciate your understanding and are here to help you resolve these concerns.
Best regards,
-Fred
Love it
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST CUSTOMER SERVICE EVERYTIME I GO HERE absolutely love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZayedH, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had a good experience and even at first I felt not very confident about purchasing it and then I thought if I am not convinced I will return them but it was not necessary they work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarE, Thank you so much for your honest review. We are glad to hear that you are enjoying your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
Nice one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it to my son for Christmas and he's very happy with it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnibalC,
You made the right choice! We're glad that your son is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
the best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best wireless headphones money can buy for everyday use. coming from a student who has these headphones on for 5-10 hours a day there isn’t a better option for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickR, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
Amazing pair of Headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you are looking for a good pair of noise cancelling headphones, buy some a pair of Beats. If you want the best pair of noise cancelling buy Sony XM5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward,
You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Best Headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some of the best headphones for consumers and its noise canceling is above everything else in its class.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im enjoying the noise canceling technology. It drowns out airplane drone beautifully. But the palm over the earcup allows me to hear others so quickly and easily
I would recommend this to a friendBrand response from SonyListens
Posted .Great! We're delighted to hear that you are enjoying the noise canceling function, Tay1204. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Christmas Present for Awesome Student
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for my 18 year old grandson who was home from the University of Vermont and really needed a great set of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lenny, Such a wonderful Christmas present! We hope your grandson is enjoying his new headphones. Thank you for choosing Sony. Erin
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation and unique method for raising and lowering volume. Just touch the right headphone up to increase and down to decrease volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, That's fantastic! We are very happy to know that you love the amazing performance and improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
Amazing quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling works amazingly well and there is minimal lag when editing videos with sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LynnB, We're delighted to hear that you like the noise canceling function, sound, and overall quality. Thank you for choosing Sony. Erin
Favorites
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favsssss, I have the AirPods Max as well in Blue but I can’t wear those to the gym. The noise canceling on these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mekaaa15, Thanks for your feedback. We are thrilled to hear that your new Sony WH1000XM5 headphones are your favorites. Thank you for your purchase. Enjoy your music! Vincent
The newer the Better. Sony Jeadset #5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second Sony Headset, have the #4 and loved it for 4 years now. On my last trip, forgot it at home so I got the #5! Wow so many new and automatic features!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Controller,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you love your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
No regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, noise cancelling is pretty good and sound great (for wireless headphones) after playing with the EQ
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDudeAbides, Excellent! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Carl
Best mowing accessory ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using earmuffs and buds for years. These headphones are hands down the best for blocking noise and listening to tunes while mowing. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmark,, Great! We're glad that you are enjoying you're new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Top tier headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After years of using Apple headphones I decided to make a switch. I tried beats and they were ehh. But the Sony are definitely where it’s at
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Thank you for the 5-star rating! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Decent noise cancellation, super comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation was pretty good, didnt hurt after extended period of use and was so easy to use and play with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Praneeth, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
amazing quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best noise cancelling headphones out there. The ONE drawback... the XM4 could collapse into a smaller form factor for storage. These do not collapse the same way, but they sort of flatten... a bit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nicholas, Thanks for sharing your thoughts on the new Sony WH1000XM5 Wireless Headphones. We're happy to hear that you are impressed with its noise cancelling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your comment regarding the design. Unlike its previous version, this model does not fold/collapse. However, we take this as a feedback as it can help us improve in the future. Thanks for choosing Sony! -Craig