Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
Worse Noise Cancelling and Comfort Level than prev
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I REALLY wanted to LOVE these headphones. I but them for a MEDIAL reason. I have severe Hyperacusis which is severe sensitivity to external sounds and even my own voice. Because of this, I have to wear these headphones ALMOST the whole time I am awake. If I am in a loud environment I have to use them to completely cover both of my ears, and if I am in a normal quieter environment, I can normally just cover one ear. I had to buy these because the WH1000M4 headphones that I had for about 3 years started squealing and I had to make an emergency purchase of these to keep my ears protected. I decided to upgrade to these, because I figured that if they were the generation, they would be even better. Here is what I noticed... 1. They do NOT noise cancel as well. I cannot have them ADAPT their noise cancelling to the environment. 2. They do NOT sit on my head as well and slip around a LOT. 3. I have to wear them all day long and they hurt the top of my head. By the time I realized all of this, the 2 week window to exchange them had passed. The HARDEST part for me is that they do not noise cancel as well so I struggle REALLY hard to go to anywhere where there is music playing, like at church. It goes right through my headphones and into my ears. I WISH I had gone with the generation earlier. I am sure that for someone that is NOT using them for these VERY specific medical conditions, they are probably ok. It is sad that the MORE expensive ones have worse noise cancelling and comfort ability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarrieC, We regret to hear that the noise canceling function did not meet your expectation. This is definitely not the experience we'd like you to have. If the effect of noise canceling is not sufficient, please try following the steps here:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance, do not hesitate to drop us an email at socialsupport@am.sony.com and we'll be glad to assist you.
Impressive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter. She tried different ones before and was not very happy. So I recommended these Sony headphones and she likes them and is very happy with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Srini, Awesome gift and thank you for your recommendation! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
One of the best of it's kind
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See the multitude of reviews from various publications. Nothing much to be said. Just a bit better than the XM4 in all regards. Smoother Bluetooth multipoint than the XM4 in particular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best way to start a new job. If you’re not sure about it yet I would recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DELAYED, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
Great noise blockers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite function is if it hears you speak it will lower the volume to hear someone respond. Great feature for gym use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daro1533, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Got it as a gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a present for my gf and she loves them. Shows them off to anyone who hasn't seen them or used them before. Great gift for music lovers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Thank you for purchasing the Sony WH1000XM5! We're glad to hear that your gf loves her new Sony Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for work calls and works great as long as it isn't connected to multiple devices. Otherwise, the mic will be turned off and would need to drop off the call and disconnect from the other device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caro4874, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Noise cancelling and Ambiant Mode
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think they are a great pair if headphones for anyone who is in the budget for buying some nice pair of ANC headphones and are worth the price.
I would recommend this to a friendAligns perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have also the airpod pro max and i choose these everyday noise cancelling and seamless intergration
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielR We're happy to hear that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
Sony head phoned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up but the controls on ear are not easy to access
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gino, we're glad you like the easy setup of your new headphones. We understand your feedback regarding the controls of your Sony unit. We recommend checking this link when controlling the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=touch%20control
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Unmatched quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I miss the NFC tag, but ease of access with the buttons along with the application for sound settings makes this more than worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JairelleT, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazing
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best bang for your buck. I bought other brands and these are by far my favorite over the ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, wow! We're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and really comfortable on the gym and can’t hear anything around love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent workout heaphones. I use then everyday for weightlifting and running.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorneliusS, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Absolutely love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones literally. When they say noise canceling they really mean noise canceling!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AprilS, That's awesome! We are glad to hear that you absolutely love your Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Augstin is very helpful to help me purchase those headphone that day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC, Great service! We appreciate your 5 Star rating and thank you for choosing Sony. Erin
Excellent!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, this was a birthday present for my kid, he’s very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChisMorales, Excellent present! We're delighted to hear that your kid is enjoying his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Faves!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones! They keep the noise out on the NYC subway which says something
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaC, We're thrilled to hear that you are enjoying your WH1000XM5. We appreciate your feedback and thank you so much for choosing Sony. Erin
Nice product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's little pricy, but my daughter likes it for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mdjhasan2006, We're glad that your daughter likes her new headphones. Thank you for choosing Sony. Erin
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for noise reducing sound. I fly a lot and it works great at the airport and in the plane.Plus great for working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigLee, That's awesome! We're very happy to hear you're enjoying the amazing noise cancellation and good to know that it works great during your travels. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam