Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Should’ve bought them sooner!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a great pair of noise cancelling headphones but never took the dive. I finally decided after booking a long flight that my current earphones were not going to be enough noise cancellation and comfortable. As an avid music listener/video watcher, these are incredible. Noise cancelling is amazing, the features (like how it’ll allow ambient sound in if it detects you talking or someone talking to you, covering an ear allows you to listen to the sound around you, etc.) add on to the value! These work so well I can easily use them in the office as well and not feel like I won’t hear my coworkers when they’re talking to me. I’m extremely happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralph,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM5. We're glad that you are pleased with the noise canceling feature and other amazing features of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Comfort, Sound quality
great headphones with some early adopter woes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones sound great, and they are quite a bit more comfortable to me in comparison to the xm4s, which were sufficient, but don't feel as nice or sound as good in comparison. i can wear these for much longer periods of time than the xm4s and i enjoy the sound more. the new adjustable bands are a nice improvement too, and feel more premium than the xm4. this device has some issues though. noise cancelling auto adjusts, which can be quite annoying when you can hear the headset adjusting automatically over and over in a short span of time, which makes me personally wish the noise cancelling can be manually adjusted instead. furthermore, the touch surface on the right earcup will still make noises when you touch it, even if you turn off touch controls. these issues, while annoying, hopefully can be fixed in a future software update. these still sound great, and are just very comfortable, and will be perfect i believe if these issues are addressed in a software update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, We're glad that you like the sound great and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best darn headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones to use on a trip. The sound that came these headphones produced were amazing. I particularly enjoyed the noise canceling feature that kept all the noise in the aircraft completely out, which allowed me to thoroughly enjoy the movie I watched while on the plane. This pair of headphones also has a terrific feature that allowed me to pause noise canceling by simply touching the right headphone with two fingers. This feature allowed me to have a conversation without completely removing the headphones. I would recommend this product to anyone who plans to take a trip or simply use it while you’re working out because it sounds great. It also provides a comfortable fit and has a pretty good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianW, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
BEST HEADPHONES EVER??
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The minute I tried these on, I fell in love. Very comfortable and doesn’t press on my head. I suffer from chronic headaches and every pair of headphones I have tried makes it worse. These Sony headphones don’t give me any headaches even if I wear them for hours, feels like there is nothing on my head yet they are still so supportive. They sound great and the noise canceling is so good!!! I 100% recommend these for college students especially.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RazanZaidan, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever used. Very comfortable to wear with amazing quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kota, That's awesome! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sound good. Noise cancelling is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachE!
Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their lightweight design and excellent noise cancellation have enhanced your listening experience!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Worth the buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though this product has a high price tag, THESE ARE DEFINITELY WORTH BUYING!! The noise canceling setting does an exceptional job. Swipe controls are great and they are very comfortable!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusD!
We are honored to hear how much you're enjoying your WH-1000XM5 headphones. It's fantastic that you're experiencing the amazing noise canceling for yourself and finding the controls so intuitive.
We really appreciate you choosing Sony!
All the best,
Estefany
- Pros mentioned:Sound quality
Premium sound and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver excellent sound quality with deep bass and clear audio. They’re comfortable enough for long listening sessions, and the noise cancellation works extremely well, especially in busy environments. They feel premium, perform reliably, and are great for both everyday use and travel. Definitely worth it if you want high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebW,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are providing you with excellent sound quality, comfort, and effective noise cancellation. It’s rewarding to know they enhance your everyday listening and travel experiences with their premium feel and reliable performance.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable. Touch features work well and are not too sensitive. Sound is great and is easy to customize the equalizer using the Sony app. Battery lasts a long time and charges quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I have to do hemodialysis 3 days a week, 5 hours per treatment. While doing my treatments I listen to podcasts to help the time pass and before I got these headphones I couldn’t hear most of the shows I listen to. There is always so much back ground noise and nurses yelling across the unit, it was so hard to hear what I wanted to hear. These headphones work so well at blocking back ground noise it’s like a different world. And I can finally hear my shows. They are definitely worth the price if background noise is a issue. I also love being able to control them with just a lil tap on the ear piece. They’re also very comfortable, very soft on my tiny ears. The carrying case is also well made and appreciated since it’s more convenient to carry along to my treatments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality and battery life i would most definitely recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FranciscoR,
Thank you for choosing Sony!
We couldn't be happier to hear that you are enjoying the WH1000XM5 headphones and appreciate the amazing sound quality and battery life. Your recommendation means a great deal to us and motivates us to continue delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love the Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! For a very brief moment when I put them on I feel a slight discomfort on the top of my head, but then its perfect. No more discomfort. Just did 45 min on treadmill and they are amazing. Sound quality is great, phone quality is very good. I prefer these over the Bose due mostly to the call quality.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Buy it already!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing of headphones. Sound quality, ANC, microphones, build quality, comfort are all top notch. Would definitely recommend if you’re looking for something at this price point. This is the best you will find
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bella, Awesome! We're glad that you like the sound quality, noise canceling, build, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Elite ANC, Premium Sound With Some Trade-Offs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 are a top-tier pair of headphones they deliver excellent noise cancellation, warm and detailed sound, and very good battery life for long listening sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We are honored to hear such high praise for the Sony WH-1000XM5 headphones!
It is fantastic to know that you consider them a top-tier pair and are enjoying the key features we focused on: the excellent noise cancellation, the rich and detailed sound, and the reliable battery life for those long listening sessions.
We really appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every day. Super comfortable, fantastic noise cancelling, quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarinaG,
We could not be more pleased to hear that you are enjoying your headphones every single day! It is wonderful to know that you are experiencing the full potential of our Integrated Processor V1, which delivers unmatched noise cancelling, alongside the specially designed 30mm driver unit that provides exceptionally clear and natural sound quality.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Sony!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product which is to be expected from Sony, has top notch microphones for audio calls and the sound is deep and powerful but crisp ive been using theses for a few months and I Absolutely love them but I also switch between my Bose Quiet Comfort Ultra they both have positives and negatives but I personally lean more towards Sony for sound quality but I do wish that they would implement a similar feature to Bose's immersive sound function but I would definitely recommend getting these especially if you're on a tighter budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyH,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are delivering the exceptional sound quality and microphone performance you expect from Sony. It’s wonderful to know they’ve become a favorite in your audio experience, especially alongside other high-quality options. Your thoughtful comparison and recommendation mean a lot to us, and we appreciate your support and valuable feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Yes, they're better than the XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.75 (im docking it for the connectivity issues) Wow, Sony managed to do it again. Just when you thought that they could have stymied innovation, they come along with a pair of lighter headphones that are actually BETTER at noise canceling than they were before. I wouldn't have believed it, but its true. These are lighter, sound just as good to my ear, and the noise canceling is crazy. Crazier than the crazy before...crazier. The XM4s would actually hurt my head, too, after a while. I didn't get that with the XM5s. Glad I upgraded. I have yet to test the voice quality on calls, but I will. The one issue I have with these is that after a while, they will just disconnect. You can be watching a movie, or listening to music (in other words, you're actively using them) and it still disconnects. Yes, I went to the app and set it to not turn off...but it still does. I bet they can fix it with a firmware update, but still, for a $400 pair of headphones...that's a miss out of the gates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisealma, While we're glad that you like the design and noise canceling function, we regret that you're having an issue where it disconnect while watching a movie or listening to music. This is definitely not the experience we'd like you to have. We also thank you for ensuring that automatic power off function is set to [Do not turn off] on the headphones Connect app.
In addition, we recommend trying the following steps below if the headset does not operate properly.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Battery life, Comfort
Best Everyday Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for almost 3 years and I loooove them!! These are my everyday headphones and I’m so glad I got them. They are super comfortable and the battery life is amazing. They also charge SO fast. They are exactly as advertised. 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, Ally! It brings us great satisfaction to hear that they’ve become your everyday companion and that you’re enjoying the comfort, outstanding battery life, and quick charging. Knowing that the headphones have lived up to your expectations for nearly three years means a lot to us. Your feedback truly motivates our team to continue delivering products that bring joy and reliability to our customers’ daily lives. Thank you for being part of the Sony community and for choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones, and I am extremely impressed with their quality. They stay securely on my ears even during intense workouts, which is a huge plus. The noise cancellation feature is amazing, effectively blocking out background noise and allowing me to fully immerse myself in the audio. Speaking of which, the sound quality is incredible, with a surround sound effect that makes listening to music and podcasts an immersive experience. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllenO, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable with amazing aound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherS,
We are truly heartened to learn that you are enjoying the premium comfort and amazing sound quality of your WH-1000XM5 headphones! We understand that high-fidelity audio is only half the experience, which is why we meticulously developed the "Soft Fit Leather" and lightweight headband to ensure you can stay immersed in your music for hours without any discomfort.
Beyond the comfort, the Integrated Processor V1 works in harmony with our high-quality drivers to deliver sound that is crisp, clear, and uncompromised. Whether you are listening to a complex orchestral piece or a bass-heavy track, the precision of the audio ensures you hear every nuance exactly as the artist intended.
We really appreciate you being part of the Sony family and recommending us so highly.
Best regards,
Dominick