Customer Ratings & Reviews

Hi samstha, we're glad that you like the sound, noise cancellation, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Rita, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and exceptional comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess

Hi PeterR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi masterbootrecord, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl

Hi Good,

We are excited to hear that you find the WH-1000XM5 headphones so comfortable and that you're enjoying the high-quality audio!

It is wonderful that you are experiencing the power of our eight microphones for noise cancellation, which work to keep out more high and mid-frequency sounds than ever before. We are also glad you're benefiting from the Auto NC Optimizer, which automatically ensures your noise canceling is perfectly optimized based on your specific wearing conditions and environment.

Thank you for trusting Sony.

Regards,
Dominick

Hi RonaldM,

That's great! We're glad to hear that you like the bass sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi NChowdhury, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl

Hi ElizabethG, Awesome! Thank you for the 5-star rating! We're truly delighted to hear that we've matched your expectations with your new Sony WH-1000XM5 and you are enjoying the incredible features. Glad to know you appreciate the exceptional comfort, sound quality, great battery life of the unit. Thank you for your purchase and for choosing Sony! -Jess

Hi Slider99, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Dotman, Awesome! We're happy to hear that you are enjoying your new WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Thank you for the fantastic review, Emaneltorres!

We’re so glad to hear that you’re enjoying the long battery life and the performance of both the noise canceling and transparency modes on your WH-1000XM5! We designed these to be the ultimate versatile headphones for any environment, so it's great to know those features are hitting the mark for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

We appreciate you taking the time sharing your honest review, ChristopherT. We're delighted to hear that you are enjoying the sound quality and noise canceling function. Thank you for choosing Sony. Erin

Hi Tzeeks, We are glad to hear that you are happy with the battery life, comfort, and noise canceling feature of your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl

Hi howcanbe,

Thank you for the review and we're glad you like the sound quality and comfort of the headphones. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

Regards,
David

Hi, JayS,

Thanks for the review and the feedback! We appreciate the comments and we can really take them in consideration for future references. We are glad you are enjoying the top-technology Noise Cancelling, and it is great to hear that you are taking advantage of the amazing Sound quality and the rest of features!

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi JaimeR,

We are ecstatic to learn that you loved your WH-1000XM5 headphones so much that you’ve already upgraded to the new WH-1000XM6! It is the ultimate compliment to have a customer transition so quickly to our latest generation of noise-canceling technology. We are confident the enhanced processing and even more refined sound profile of the XM6 will continue to provide the premium listening experience you’ve come to expect from Sony.

Thank you for being such a loyal part of the Sony family.

Regards,
Dominick

Hello mvegaz, Thanks for sharing your experience. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! -Craig

Hi ZainK,

Thank you for the purchase! We're glad to hear that you like the sound quality, comfortable design and smart features of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Seng, We appreciate you taking the time sharing your review of your experience using the XM5. For low sound level, please try the following:

Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset.
In that case, turn up the volume of both the headset and the connected device.

Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi WalkDMC,

Thanks for sharing your review of the WH-1000XM5 headphones! We're delighted to hear you find them to be effective, and that you're enjoying the great noise cancellation and color.

We appreciate your honest feedback on both the app and the folding design. The new design was a change from our previous models, and we understand that portability is a key feature for many users. We will certainly pass your comments along to our team for their consideration—we're always working to improve the user experience, and your input on the app is valuable!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.