Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 11920642
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers value the product's exceptional sound quality, comfortable design, and long-lasting battery. While users appreciate the lightweight feel, solid fit, and adequate Active Noise Cancellation, some find the product less portable and a bit expensive. Others have noted occasional connectivity issues and that the maximum volume could be higher.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Best over the ear headphones in the market so far
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I love sony headphones. I had 3 generations of this one. I love the improvements from each. things to consider are the connectivity to multiple devices is not as seamless as I would want it to be. it is still pretty good but I think they can improve that for next gen. sound is amazing. every time I put it on I am amazed. I use it for gaming, music, and streaming movies. no audio lag when in bluetooth even when playing fps shooters like warzone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielM, we're glad you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
XM5 best all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the XM5 and I must say I cannot find anything wrong with them other than they may get a little warm. Comfort 9.5 - very light while maintaining a solid feel Mic 9.5 handles my calls beautifully. I use them mainly for work ANC 9. Not sure what i was expecting they certainly don’t block everything. Sound 9.7 superb sound for music. Functionality 9.7. Love the tap features you have access to change for example holding your left ear cup to cancel/stop ANC. App 10. SO MANY OPTIONS. Love the EQ custom settings. Utilization 10. Having the versatility to used of them on my iPad Pro and work dell laptop on the fly is amazing. Battery. 9 while I wish I never had the need for downtime for recharge, battery life is a none issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omikurita! Thank you for your awesome review! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl
- Pros mentioned:Comfort, Sound quality
Bomb-diggity!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT quality headphones. So comfortable. So versatile. They can pair to TWO devices simultaneously so I can have it paired to my phone and my tablet at the same time—be watching YouTube or listening to music and answer a call if it comes in. And it even interacts with that Siri chick (but you gotta make sure your device is unlocked
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AK510, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Amazing Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super light weight Noice cancellation on point Amazing quality sound Easy to connect and the battery life is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess,
That's great! We're glad to hear that you like the light weight design, noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Great quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, clear sound, comfortable fit and nice color not to mention light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Indie, Amazing! We're delighted to hear that you like the quality, comfortable fit, sound, and light weight design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, and the noise cancellation is also great. If you are considering them for workouts, they did not work well for me. Due to the soft fit, they tend to slip off constantly during gym training. However, it is hard to call this a downside, as these headphones are not positioned as workout or gym headphones. Overall, I am very satisfied with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your excellent review, Yehor!
We are thrilled to hear that you are very satisfied with your WH-1000XM5 headphones and that you find both the audio quality and the noise cancellation to be great.
We also appreciate your valuable feedback regarding gym use. You are correct; while they offer superior comfort for daily use and travel, we do recommend models with a specific IP rating for heavy workouts.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
sony wh-1000xm4 review
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought these headphones about 5-6 months ago now and I absolutely love them. The sound quality is top notch and I love using the noise cancelation mode whenever it's a bit too loud wherever I may be and I gotta say it works amazingly. Another great thing about these headphones is the charge time and battery life! It only takes me about 30 minutes maximum to fully charge the headphones and the battery life can last me all day! The price is perfect for what you're getting. 100% would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, MarinaV. We're also delighted to hear that you love the sound quality, noise canceling, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and also its light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SainaaT,
Thank you for choosing Sony!
It brings us great joy to hear that you love the sound quality and lightweight design of the WH1000XM5 headphones. Your kind words encourage us to keep delivering products that combine exceptional performance with comfort.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphones, Terrible for Gaming.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely blown away by the sound quality. These are really top notch, HOWEVER. I originally purchased these for gaming. They do not work for gaming. Playing music, watching shows, making phone calls, using them at night to watch TV to keep noise down its great for all of them. The gestures and touch capabilities are nice as well, you can fast-forward, rewind, pause, and turn volume up and down with touches and swipes. It also has great sound cancellation, You could fire a gun off behind someone wearing these and they wouldn't know, heck might be able to use these at the range. Hooking them up to a PC the microphone would not let these babies utilize their full potential, sounds like being on walkie-talkies, and i could not figure out how to deactivate it for just output no inputs. I purchased the LG Lightspeed Pro X2 for gaming now. I will also disclose that i bought these on sale for 299.99 which helped a lot. Knowing what i know now, i would not spend the 400 on these as they did not perform the task i'd bought them for originally. Get em on sale if you can, great for an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WiliamK, thanks so much for the thoughtful review. We're thrilled to hear you're enjoying the WH1000XM5 exceptional sound quality, noise cancellation and smart touch controls. We also understand your frustration regarding gaming use. While the XM5 excels in music, entertainment, and daily communication, its Bluetooth audio profile optimized more for media playback than low-latency gaming performance or specialized mic input on certain PCs. For gamers, especially those looking for ultra-low latency, we do have other products on market like the Sony INZONE Gaming headsets. Thank you for choosing Sony this time! Best regards, -Jenn.
- Pros mentioned:Bass, Sound quality
Yep...Best Ones Yet!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Beats Studio 3 Noise Canceling headphones first. They were horrible! Took them back, talk to a few actual headphone junkies and purchased these bad boys! They are awesome! Sound is great and I am a very annoying critical person. I need bass for workouts and prestige sound when relaxing. These do it all! You earn badges as you use the product. It takes pictures of your ears (voluntary) to make sure the sound is dispersed correctly. The Noise Canceling is next level, with an ambient sound option if needed. Yep.....buy these before they disappear. The good products always seem to get lost in a black hole!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrMullins, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, and very good Noise-Canceling for blocking out sounds. The sound is great and good battery life. I upgrade to these headphones from having the Skullcandy ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tee9, Awesome! We're glad that you like the comfort, noise canceling function, sound quality, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Very nice headphone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i used because 1- comfortable and light! 2- very good sound with EQ 3- good pairing with devices and good call quality Only downside is it’s little expensive but i think it’s worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, Thank you for the amazing review! We're glad you like the lightweight design, comfortable fit, excellent sound quality with options ot adjust the EQ, crystal clear phone call quality, and easy Bluetooth pairing of your new Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:BassCons mentioned:Connectivity
A Video Editors Dream!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these over the XM4's for the acclaimed improvement in bass and I've gotta say, they do not disappoint! My ideal headset serves me well for mobile video editing in an office setting, coffee shop or at home. They have been nothing but wonderful so far. I do have a slight issue with connectivity cut out on my 16 in MacBook Pro but I'm sure a firmware update will fix that soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whelena, We are so glad to hear that you are happy with your new WH-1000XM5 headphones! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl
- Pros mentioned:Bass, Sound quality
A New boost on the Xm'S.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace my xm4's since these came out and wanted to see if it was worth it and MAN, ITS EVEN BETTER. The noise cancelation has gotten much better and the sound and bass has improved a little better than the last ones, i already used them for the gym and it does leave out the noises of plates and treadmill running, but would recommend taking them cool of when you have used it for about an hour. The EQ that i used has made the sound even crisped and bass more boom. The cusions on the pad are LIKE A FREAKING PILLOW, and the ambient sound has improved SO MUCH like if i wasnt even wearing it when im talking. But overall the best headphones i have ever had. Greatly appreciate the recommendation from my boi Mohid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie, Amazing! We're pleased to hear that you like the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:ComfortCons mentioned:Portability
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Comfortable. I just wish it folded up easily for travel like the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FinalFantasy,
That's great you find the WH-1000XM5 comfortable! We understand the preference for the fully foldable design of previous models, especially for frequent travelers.
The new, streamlined XM5 design was developed to achieve a sleeker look and enhance the overall noise cancellation performance by maximizing the space for internal components, like the new processor and microphones. While they no longer fold inward, they still collapse flat into a thin carrying case, which was redesigned to be more durable and feature a magnetic flap for accessories.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Nice Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones with good nice cancellation feature. I use it with my laptop for office work and connecting the blue tooth every time i put my headphone done, it takes me a while to connect it again. Apart from that, it is a good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Payal!
We are so glad to hear that you are enjoying the good noise cancellation on your WH-1000XM5! It’s the perfect tool for staying focused during office work.
Regarding that Bluetooth delay, we definitely want to make your workday smoother! A great way to fix this is by using the "Multi-point Connection" feature in the Sony | Headphones Connect app. This allows your headphones to stay paired to both your phone and your laptop at the same time, so you won't have to manually reconnect every time you put them back on.
Also, checking that your Windows "Swift Pair" setting is toggled On can make that initial handshake almost instant!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great, sound quality is amazing and all the features are great, i just m9ved from the airpods max and this in my opinion is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaolaC,
We are excited to hear that you’ve made the switch to the WH-1000XM5 and are finding the experience to be a step up! It is fantastic to know that the sound quality and feature set are standing out to you, especially when compared to other premium options on the market.
We strive to lead the way in noise canceling and audio fidelity, so knowing these headphones are your new favorite is a huge win for us.
Thank you for trusting Sony for your premium audio experience.
Regards,
Dominick
- Pros mentioned:Comfort
Comfort and Style
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable headphones! Sleek, neutral, and chic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sara,
Thanks for sharing your thoughts with us!
It brings us great joy to hear that you love the look and feel of your WH-1000XM5 headphones.
Thank you for choosing Sony!
Kind regards,
Estefany
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. I have very sensitive ears and these don’t hurt me at all. Love the gestures to turn the volume up and down. Works good with iphone too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMBRIELLEG,
We’re so glad to hear the WH-1000XM5 is comfortable for your sensitive ears! It’s great that you’re enjoying the touch gestures and the seamless performance with your iPhone.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Connectivity
Overall good. But loses connection often.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Great battery life. Great active noise cancellation. Very comfortable. But all that is thwarted by the issue I and many other users have with the connectivity. It will often drop the connection to my phone, PC, Mac, tablet, or whatever other device I have it paired to. I’ve tried resetting it and unpairing it from every device I own so that the only device the headphones can pair to is the one I’m currently using. Still disconnects. Many great features but I can’t use any of them. I’m returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zzza, While we are glad to hear that you are happy with the sound quality, battery life and noise canceling feature of your WH-1000XM5, we are sorry to hear that you are experiencing issues with the connection. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
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Regards,
Carl